scholarly journals Developing a framework for Six Sigma in financial service institutions - empirical evidence from expert interviews

2011 ◽  
Author(s):  
A. Chakraborty ◽  
M. Leyer
Keyword(s):  
Empirical Evidence ◽  
Six Sigma ◽  
Financial Service ◽  
Expert Interviews

Dealing with surprise attacks: decomposing ERM as a dynamic capability to handle crises

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Vishnu Chandar Venkatesh ◽  
Meeta Dasgupta ◽  
Anupama Prashar ◽  
Torben Juul Andersen
Keyword(s):  
Empirical Evidence ◽  
Small And Medium Enterprises ◽  
Survival Rates ◽  
Dynamic Capability ◽  
Expert Interviews ◽  
Content Type ◽  
Intelligence Gathering ◽  
Enterprise Risk ◽  
Medium Enterprises ◽  
Alliance Building

PurposeTurbulent hypercompetitive market conditions make small and medium enterprises (SMEs) vulnerable to abrupt crises caused by unexpected competitor moves. In these situations, enterprise risk management (ERM) can serve as a dynamic capability (DC) to overcome the impending crisis and improve SMEs' survival rates. To explore this capacity, which has only been vaguely addressed in prior research, we conduct an exploratory, abductive study to update the extant (ERM and DC) literature with empirical evidence from expert interviews.Design/methodology/approachWe conduct an exploratory, abductive study using empirical evidence from expert interviews.FindingsOur findings reveal ERM as a second-order DC in the micro-foundational components of competitive intelligence gathering, alliance building and integrative capabilities. We find that competitive intensity and government policy moderate the effects of these foundational capabilities. Finally, our study proposes a survivability model that provides new valuable knowledge of ERM as a DC for SMEs to deal with competition-driven crises.Originality/valueThis research survivability model shows how ERM as DC can facilitate the survivability of SMEs against competitive surprises. Although restricted to crises arising out of competitive surprises, this study provides valuable knowledge to the literature on what type of DCs are useful for specific situations. The study findings not only extended Teece's (2007) DCs framework to competitive crises but also placed it within a hierarchy of capabilities. The research findings indicate that an ERM culture in SMEs promote the growth and development of sensing, seizing and reconfiguring capabilities, vital for tiding competitive crises.

Implementation of service systems on the shop-floor level in financial service companies. Empirical evidence from Australia and Germany

2015 ◽  
Vol 54 (11) ◽  
pp. 3229-3242 ◽  
Author(s):  
Michael Leyer ◽  
Daniel Kronsbein ◽  
Richard Willis ◽  
Ayon Chakraborty ◽  
Jürgen Moormann
Keyword(s):  
Empirical Evidence ◽  
Financial Service ◽  
Service Systems ◽  
Shop Floor ◽  
Floor Level ◽  
Service Companies

Financing terrorism through cryptocurrencies – a danger for Europe?

2018 ◽  
Vol 21 (4) ◽  
pp. 513-519 ◽  
Author(s):  
Fabian Maximilian Johannes Teichmann
Keyword(s):  
Content Analysis ◽  
Design Methodology ◽  
Service Providers ◽  
Qualitative Content Analysis ◽  
Financial Service ◽  
Expert Interviews ◽  
Content Type ◽  
Intelligence Agencies ◽  
To Receive ◽  
Practical Implications

Purpose This purpose of this paper is to illustrate how terrorists finance their activities through cryptocurrencies. Design/methodology/approach A qualitative content analysis of 30 semi-standardized expert interviews with both illegal financial service providers and prevention experts developed understanding of the concrete techniques of financing terrorism through cryptocurrencies. Findings Terrorists could use Bitcoin to receive donations from their supporters. Research limitations/implications As the findings are based on semi-standardized interviews, they are limited to the perspectives of the 30 interviewees. Practical implications The identification of gaps in current prevention mechanisms is intended to provide legislators and intelligence agencies with insights into the operations of terrorism financers. Originality/value While the existing literature focuses simply on identifying areas that could play a role in financing terrorism, this paper describes concrete methods, taking both prevention and criminal perspectives into account.

Involving financial service providers in supply chain finance practices

2017 ◽  
Vol 18 (1) ◽  
pp. 42-62 ◽  
Author(s):  
Judith Martin ◽  
Erik Hofmann
Keyword(s):  
Supply Chain ◽  
Service Providers ◽  
Integrated Management ◽  
Value Added ◽  
Financial Service ◽  
Expert Interviews ◽  
Financial Flows ◽  
Content Type ◽  
Supply Chain Finance ◽  
Multi Method Approach

Purpose The purpose of this paper is the analysis of reasons to involve financial service providers (FSPs) in the integrated management of supply chain flows through supply chain finance (SCF) practices. In addition, service requirements are derived for FSPs in order to respond to company needs related to SCF practices. Design/methodology/approach The selected methodology represents a multi-method approach. First, a survey with 62 companies from Switzerland and ten expert interviews were applied to analyze company needs. Second, the study was complemented with a review of gray press, online offers and 11 expert interviews on the service offer of FSPs for managing supply chain flows. Findings The results derive company needs for an integrated management of supply chain flows. The company needs are matched with available service offer of FSPs. Based on this match quality gaps are identified and service requirements are derived. The results describe initial measures to close the quality gaps. Research limitations/implications This research primarily focuses on financial flows related to the working capital of companies thereby neglecting fixed assets. Practical implications The results provide companies with a structured process to analyze the value added of FSPs. FSPs can use the results to better match their service offer with company needs. Originality/value This research contributes to research on SCF by developing a structured process for analyzing the company needs for SCF practices as well as the value added of FSPs in offering these practices.

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