A Definition of Service as Base for Developing Service Science

2011 ◽  
Author(s):  
Ted Lau ◽  
Hsuan-Chih Wang ◽  
Chun-Chi Chuang
Keyword(s):  
Service Science ◽  
Definition Of

The Architecture of Service Systems as the Framework for the Definition of Service Science Scope

2010 ◽  
pp. 560-582
Author(s):  
Andrew Targowski
Keyword(s):  
User Interface ◽  
Service User ◽  
Service System ◽  
Enterprise Systems ◽  
Service Systems ◽  
Service Science ◽  
Systems Architecture ◽  
Level Of Involvement ◽  
Definition Of ◽  
Generic Service

The purpose of this study is to define generic service processes, their system, and a scope of service science developed originally by the author. In the presented approach, the main criterion is the class of serviced users, since this leads to the six kinds of process recognition and eventually helps in planning e-service systems’ architecture. E-service system (e-SS) is defined as a mission-goal-strategy-driven configuration of technology, organizational processes and networks designed to deliver HTservicesTH that satisfy the needs, wants, or aspirations of customers. Marketing, operations, and global environment considerations have significant implications for the design of an e-service system. Four criteria which impact e-service systems’ architecture have been defined as: service business model, customer contact and level of involvement (Service User Interface), service provider’s enterprise complexity (Enterprise Systems and Networks), and scope of goods involved in service. It was proved that the e-service system is the intermediary layer between Service User Interface and Enterprise Systems and Networks. Two examples of e-SS have been modeled.

Study on Service-Oriented Organization of Large-Scale Construction

2013 ◽  
Vol 357-360 ◽  
pp. 2614-2620
Author(s):  
You Quan Xu ◽  
De Dong Wang
Keyword(s):  
Construction Projects ◽  
Large Scale ◽  
Scale Construction ◽  
Service Science ◽  
Construction Project Management ◽  
Organizational Model ◽  
Service Oriented ◽  
Definition Of ◽  
Science And Research ◽  
Organization Study

Based on the characteristics of the large-scale construction projects, analyze the drawbacks of traditional organizational model, definition of service science and service. With theory of service science and research methods, analysis of the characteristics of the service-oriented organization, study model of services oriented organizations, research provides a theoretical basis for the innovation of China's large-scale construction project management organizational model.

scholarly journals Defining social content and social content management: Service science perspective

2020 ◽  
Vol 17 (3) ◽  
pp. 1453
Author(s):  
Wan Azlin Zurita Wan Ahmad ◽  
Muriati Mukhtar ◽  
Yazrina Yahya
Keyword(s):  
Social Media ◽  
Literature Review ◽  
Social Interactions ◽  
Content Management ◽  
Service Science ◽  
Management Service ◽  
Social Content ◽  
Definition Of

<p>Social media enables unlimited open interactions between organisations and customers. Social content resulting from social media interactions are of immense value and could be beneficial to both organisations and customers. Well managed social content could be used as a basis for producing service innovations offered by the organisations. However, the meaning of social content and its definition is not clearly articulated in the literature. This led to an equally limited meaning of social content management. In this regard, this article proposed that the definition of social content and social content management should be developed from the service science perspective. This is necessary to capture the essential facet of social interactions, that of value co-creation. Both definitions are developed through a triangulation process namely, literature review and a series of interviews with experts. With the proposed definition of social content and social content management, it is hoped that it would enhance the understanding of both concepts thus leading to a more effective way of managing social content.</p>

A Service Science Perspective on Human-Computer Interface Issues of Online Service Applications

2010 ◽  
pp. 407-425
Author(s):  
Claudio Pinhanez
Keyword(s):  
Service Science ◽  
Computer Interface ◽  
Online Information ◽  
Human Computer Interface ◽  
Online Service ◽  
Online Services ◽  
Software Applications ◽  
Basic Characteristics ◽  
Science Framework ◽  
Definition Of

This paper proposes a framework for online service applications based on Service Science which identifies and enables a better understanding of the different issues faced by online service designers, engineers, and delivery personnel. The application of the Service Science framework is made possible by carefully distinguishing online service applications not only from traditional personal software applications but also from online information applications, such as the ones used by news and entertainment websites, through a process of specializing Pinhanez’s definition of customer-intensive systems (Pinhanez, 2008) to online applications. To demonstrate the utility of the framework, we consider the six basic characteristics of services, as traditionally defined in Service Science — customer-as-input, heterogeneity, simultaneity, perishability, coproduction, and intangibility — and derive from these characteristics a list of 15 different issues that are highly important for the design and evaluation of the human-computer interface of online services.

The Architecture of Service Systems as the Framework for the Definition of Service Science Scope

2011 ◽  
pp. 55-75 ◽  
Author(s):  
Andrew Targowski
Keyword(s):  
User Interface ◽  
Service User ◽  
Service System ◽  
Enterprise Systems ◽  
Service Systems ◽  
Service Science ◽  
Systems Architecture ◽  
Level Of Involvement ◽  
Definition Of ◽  
Generic Service

The purpose of this study is to define generic service processes, their system, and a scope of service science developed originally by the author. In the presented approach, the main criterion is the class of serviced users, since this leads to the six kinds of process recognition and eventually helps in planning e-service systems’ architecture. E-service system (e-SS) is defined as a mission-goal-strategy-driven configuration of technology, organizational processes and networks designed to deliver HTservicesTH that satisfy the needs, wants, or aspirations of customers. Marketing, operations, and global environment considerations have significant implications for the design of an e-service system. Four criteria which impact e-service systems’ architecture have been defined as: service business model, customer contact and level of involvement (Service User Interface), service provider’s enterprise complexity (Enterprise Systems and Networks), and scope of goods involved in service. It was proved that the e-service system is the intermediary layer between Service User Interface and Enterprise Systems and Networks. Two examples of e-SS have been modeled.

A Service Science Perspective on Human-Computer Interface Issues of Online Service Applications

2011 ◽  
pp. 133-151
Author(s):  
Claudio Pinhanez
Keyword(s):  
Service Science ◽  
Computer Interface ◽  
Online Information ◽  
Human Computer Interface ◽  
Online Service ◽  
Online Services ◽  
Software Applications ◽  
Basic Characteristics ◽  
Science Framework ◽  
Definition Of

This paper proposes a framework for online service applications based on Service Science which identifies and enables a better understanding of the different issues faced by online service designers, engineers, and delivery personnel. The application of the Service Science framework is made possible by carefully distinguishing online service applications not only from traditional personal software applications but also from online information applications, such as the ones used by news and entertainment websites, through a process of specializing Pinhanez’s definition of customer-intensive systems (Pinhanez, 2008) to online applications. To demonstrate the utility of the framework, we consider the six basic characteristics of services, as traditionally defined in Service Science — customer-as-input, heterogeneity, simultaneity, perishability, coproduction, and intangibility — and derive from these characteristics a list of 15 different issues that are highly important for the design and evaluation of the human-computer interface of online services.

Introductory paper

1966 ◽  
Vol 24 ◽  
pp. 3-5
Author(s):  
W. W. Morgan
Keyword(s):  
Line Intensity ◽  
Classification Scheme ◽  
Two Dimensional ◽  
Spectral Classification ◽  
Dimensional Array ◽  
Rr Lyrae ◽  
Metallic Line ◽  
Introductory Paper ◽  
Parameter Varying ◽  
Definition Of

1. The definition of “normal” stars in spectral classification changes with time; at the time of the publication of theYerkes Spectral Atlasthe term “normal” was applied to stars whose spectra could be fitted smoothly into a two-dimensional array. Thus, at that time, weak-lined spectra (RR Lyrae and HD 140283) would have been considered peculiar. At the present time we would tend to classify such spectra as “normal”—in a more complicated classification scheme which would have a parameter varying with metallic-line intensity within a specific spectral subdivision.

2.2. Working Group 2: Conceptual Definitions of Reference Coordinate Systems for Earth Dynamics

1975 ◽  
Vol 26 ◽  
pp. 21-26
Keyword(s):  
Coordinate System ◽  
Working Group ◽  
General Character ◽  
Coordinate Systems ◽  
Reference Coordinate System ◽  
Group 2 ◽  
Definition Of ◽  
Earth Dynamics

An ideal definition of a reference coordinate system should meet the following general requirements:1. It should be as conceptually simple as possible, so its philosophy is well understood by the users.2. It should imply as few physical assumptions as possible. Wherever they are necessary, such assumptions should be of a very general character and, in particular, they should not be dependent upon astronomical and geophysical detailed theories.3. It should suggest a materialization that is dynamically stable and is accessible to observations with the required accuracy.

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