scholarly journals Integrating IS Success Model, SERVQUAL and Kano Model into QFD to improve Hospital Information System quality

2016 ◽  
Author(s):  
Junario Wibawa ◽  
Meyliana ◽  
Henry A. E. Widjaja ◽  
Achmad Nizar Hidayanto
Keyword(s):  
Information System ◽  
Hospital Information System ◽  
System Quality ◽  
Kano Model ◽  
Is Success ◽  
Is Success Model ◽  
Success Model ◽  
Improve Hospital

scholarly journals Management Information System in Evaluation of BCA Mobile Banking Using DeLone and McLean Model

2021 ◽  
Vol 2 (2) ◽  
pp. 70-77
Author(s):  
Astri Ayu Purwati ◽  
Zainol Mustafa ◽  
Mazzlida Mat Deli
Keyword(s):  
Information System ◽  
Structural Equation ◽  
Information Quality ◽  
Banking System ◽  
Equation Model ◽  
System Quality ◽  
Is Success ◽  
Is Success Model ◽  
Delone And Mclean ◽  
Success Model

The investment in information system brings significant impacts on the banking industry because it plays a pivotal role in providing better services and competitive edges. This study evaluated satisfaction level and benefit of the usage of the banking system which is m-Banking using the IS Success Model approach developed by DeLone and McLane in 2003. The population in this study was customers of one of the largest banks in Indonesia, namely Bank Central Asia (BCA) with a sample size of 200 customers. The data were analyzed using Structural Equation Model (SEM) with AMOS. The results showed that the IS Success Model consisting of system quality, information quality and service quality has a significant impact on customer satisfaction in using BCA m-Banking. This study also validates the research conducted by DeLone and McLean (2003) in developing the IS Success Model as a measure of the quality and key to the success of an information system.

A hybrid model for exploring the antecedents of cloud ERP continuance

2019 ◽  
Vol 15 (2) ◽  
pp. 215-235 ◽  
Author(s):  
Yung-Ming Cheng
Keyword(s):  
Hybrid Model ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
System Quality ◽  
Continuance Intention ◽  
Is Success ◽  
Content Type ◽  
Is Success Model ◽  
Delone And Mclean ◽  
Success Model

Purpose This study aims to propose a hybrid model based on expectation–confirmation model (ECM), DeLone and McLean IS success model and task-technology fit (TTF) model to examine whether quality factors and TTF as the antecedents to user beliefs can affect organizational users’ continuance intention of cloud enterprise resource planning (ERP). Design/methodology/approach Sample data for this study were collected from end-users of cloud ERP working in companies in Taiwan. A total of 370 questionnaires were distributed in the 37 sample companies, and 315 (85.1 per cent) usable questionnaires were analyzed using structural equation modeling in this study. Findings This study’s findings indicated that users’ perceptions of system quality, information quality and TTF all contributed significantly to their satisfaction, confirmation and perceived usefulness (PU) of cloud ERP, which in turn directly or indirectly led to their continuance intention of cloud ERP; that is, the results strongly supported the hybrid model integrating ECM, DeLone and McLean IS success model and TTF model with all hypothesized links being significant. Originality/value Empirically, this study’s research model capturing ECM, DeLone and McLean IS success model and TTF model has significantly shed light on the possible formulation of a richer post-adoption model. Noteworthily, considerably more attention should be paid to the fit between information-related characteristics and cloud ERP users’ work goals and needs, while TTF, based on both system-related and information-related technology characteristics, significantly contributes to users’ satisfaction, confirmation and PU, which together directly or indirectly explain their intention to continue using cloud ERP.

Understanding Social Capital on Mobile SNS- An IS Success Model Perspective

2018 ◽  
Vol 10 (4) ◽  
pp. 1-17
Author(s):  
Zuoning Xu ◽  
Tao Zhou
Keyword(s):  
Social Capital ◽  
Information Quality ◽  
Service Providers ◽  
System Quality ◽  
Is Success ◽  
Is Success Model ◽  
Structural Capital ◽  
Success Model ◽  
The Social ◽  
Mobile Sns

The social capital embedded within the social network relationships among users may facilitate their continued usage of mobile SNS. However, how to develop social capital remains a question. In this article, the authors incorporated three factors of system quality, information quality, and service quality from the information systems (IS) success model to examine their effects on social capital in mobile SNS. The results indicate that these three factors have significant effects on social capital, which includes structural capital, relational capital, and cognitive capital. The results imply that service providers need to improve users' technological perceptions in order to develop social capital and facilitate their continuance of mobile SNS.

The Influence of Quality on E-Commerce Success

2011 ◽  
pp. 287-302
Author(s):  
Ultan Sharkey ◽  
Murray Scott ◽  
Thomas Acton
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Intention To Use ◽  
System Quality ◽  
Is Success ◽  
Is Success Model ◽  
Significant Relationships ◽  
Delone And Mclean ◽  
Success Model ◽  
Predicting Success

This research addresses difficulties in measuring e-commerce success by implementing the DeLone and McLean (D&M) model of IS success (1992, 2003) in an e-commerce environment. This research considers the influence of quality on e-commerce success by measuring the information quality and system quality attributes of an e-commerce system and the intention to use, user satisfaction and intention to transact from a sample of respondents. This research provides an empirical e-commerce application of the updated IS success model proposed by DeLone and McLean (2003). This paper found significant relationships between Information Quality and System Quality and three success dimensions: intention to use, user satisfaction and intention to transact. It found the following constructs to be most important in predicting success: ease of understanding, personalisation and reliability. In particular, that reliability is more important than usability where transactions are concerned and security though important, is not the most important factor.

scholarly journals Measuring E-Commerce Success in Malaysia: Modified Delone Mclean Model with Trust and Privacy

2018 ◽  
Vol 7 (4.15) ◽  
pp. 524
Author(s):  
Najma Imtiaz Ali ◽  
Suhaila Samsuri ◽  
Muhamad Sadry Abu Seman ◽  
Imtiaz Ali Brohi ◽  
Asadullah Shah
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality System ◽  
System Quality ◽  
Is Success ◽  
Is Success Model ◽  
Delone And Mclean ◽  
Success Model ◽  
Net Benefits

With the influx of the Internet, Business to Customer E-commerce (B2c e-Commerce) has gained popularity around the globe. Although a number of researches has been done to know the factors affecting the adoption of e-commerce, however, not much research has done to know the effects of e-commerce on online shopping success.  DeLone and McLean introduced the Information System (IS) success model in year 1992, later on, refined the same model with the newer concept, to fully understand the effects of IS success. In this paper, authors have used the DeLone and McLean IS success model 2003 with addition two constructs Privacy and Trust.  Seven interrelated dimensions of e-commerce were examined namely, Service Quality, System Quality, Trust, Privacy, User satisfaction and Net benefits. The proposed model and the relationship between the various constructs were measured by gathering the data from 381 users from the business faculty of Klang valley universities in Malaysia. Seven interconnected dimensions of B2C e-commerce success were confirmed namely, Service Quality, System Quality, Information Quality, Trust, Privacy along with User Satisfaction and Net Benefits. Confirmatory Factor Analysis CFA and SEM were used to analyse the collected data and proved the hypothesis. The results revealed that system quality, service quality, trust and privacy are directly related to user satisfaction which in turn directly related to net benefits, whereas information quality has no any influence on user satisfaction in terms of e-commerce. 

scholarly journals Interpretative Structural Modelling for Determining Dominant Success Criteria of Information System (IS) Success at Handycraft SMEs in Yogyakarta, Indonesia

2019 ◽  
Vol 1 (1) ◽  
pp. 31
Author(s):  
B.L. Sinaga ◽  
I.L.I. Purnama ◽  
R.D. Astanti ◽  
N.T. Putri ◽  
N.D. Wulandari
Keyword(s):  
Information System ◽  
Ease Of Use ◽  
Successful Implementation ◽  
Interpretive Structural Modeling ◽  
Is Success ◽  
Modified Model ◽  
Is Success Model ◽  
Success Model ◽  
Improved Outcomes ◽  
Relationship Model

The purpose of this research paper is to determine the dominant criteria of Information System (IS) success specific to handcraft SMEs in Yogyakarta and to establish relationship among those criteria using interpretive structural modeling (ISM). A small portion of those SMEs have started using information system. However, they face several barriers to successfully implement the information system. Therefore, it is necessary to ensure the success of information system implementation. But, no study has been done regarding the measurement IS success specific to handcraft SMEs in Yogyakarta. This research involved interview-based surveys and ISM approach to determine the dominant criteria of IS success of SMEs in Yogyakarta context. In total, 16 SMEs were involved as research objects in this research. In this research, four cluster of SME have been identified and the modified IS Success model for each cluster was developed accordingly.  The modified model for each cluster has 14, 20, 16 and 30 criteria respectively. Through ISM, a relationship model among the criteria for each model was also obtained. It was concluded that “ease of use”, “ease of learning”, and “data accuracy” are significant criteria of IS Success model in SMEs in Yogyakarta. These criteria are considered as the dominant criteria to implement information system successfully. In addition, the desired results of successful implementation is represented by “improved outcomes”. 

scholarly journals Uji Model Keberhasilan Sistem Informasi: Media Penyimpanan Google Drive

2020 ◽  
Vol 3 (2) ◽  
pp. 57
Author(s):  
Agustinus Rio Trilaksono ◽  
T. Husain ◽  
Rouly Doharma
Keyword(s):  
College Student ◽  
Service Quality ◽  
Significant Influence ◽  
Information Quality ◽  
Equation Modeling ◽  
System Quality ◽  
Is Success ◽  
Is Success Model ◽  
Success Model ◽  
Google Drive

The era of ICT-based information (information and communication technology), information becomes an absolute primary means for users decent individuals and organizations as a medium of exchange and interaction. Google Drive is one of the internet-based services application that allows users to make storage media as a resources. The destination of this research to calibration the IS Success Model of Google Drive as a storage medium among college students with the elements i.e. Information Quality, System Quality and Service Quality. The research method used a quantitative approach with questionnaires as a means of data collection. The number of samples counted by 77 respondents. The data analysis methods using structural equation modeling by Lisrel Version 8.72 through descriptive statistic analysis, test of quality instrument, goodness-of fit model, and hypotesis test. The findings represent that the IS Success Model prove significant influence on Satisfaction of college student through Information Quality and System Quality while Quality Service is not significant influence. Service Quality and System Quality are the most effective variables affecting Satisfaction of college student with correlation coefficient in the amount of 67,8 percent and 66,5 percent.

Modeling the Success of Windows Domain Network (WDN) Using the DeLone and McLean Information System (IS) Success Model

2019 ◽  
Vol 11 (3) ◽  
pp. 30-55 ◽  
Author(s):  
Melanie Mamites Himang ◽  
Eduardo Mendoza Jr. ◽  
Rebecca Manalastas ◽  
Lanndon Ocampo ◽  
Celbert Mirasol Himang
Keyword(s):  
Information System ◽  
Significant Relationship ◽  
User Satisfaction ◽  
Positive Relationship ◽  
System Quality ◽  
Is Success ◽  
System Usage ◽  
Delone And Mclean ◽  
Success Model ◽  
Net Benefits

This work attempts to evaluate the success of the Windows Domain Network (WDN) using the DeLone and McLean information system (IS) success model. With a case in a University in the Philippines, this study utilized a total of 290 valid responses from 424 participants. Results using structural equation modeling (SEM) indicate that information, service, and system quality demonstrate a moderately positive relationship with system usage and have a significant relationship with user satisfaction. On the other hand, system usage exhibits a significant relationship both to user satisfaction and net benefits, while user satisfaction demonstrates a positive relationship with net benefits. Findings also suggest that information quality, system quality, and service quality have a positive influence on system usage while only service quality yields no significant influence on user satisfaction. Implications of these findings are discussed in this work.

scholarly journals Examining Success of Land Record Information Systems (LRMIS) in Pakistan: Validating an incorporated IS success model

2016 ◽  
Vol 12 (2) ◽  
pp. 258
Author(s):  
Babur Hayat Malik ◽  
Cai Shuqin ◽  
Saqib Qamar ◽  
Butt Mattiullah
Keyword(s):  
Information Systems ◽  
Perceived Risk ◽  
Information Quality ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
System Quality ◽  
Perceived Ease Of Use ◽  
Is Success ◽  
Is Success Model ◽  
Success Model

Objective of this article is to investigate the success (by determining citizen’s intention to use and satisfaction) of Land Record Information Systems (LRMIS) from perspective of Pakistan. The success of this egovernment information system is investigated using an incorporated IS success model. Model formulated here features constructs such as System Quality, Service Quality, and Information Quality, Perceived Risk, Perceived Ease of Use, Perceived Satisfaction, Perceived Usefulness, Awareness, Trust, Information Security and Behavioral Intention. The suggested incorporated research model of IS was validated using feedbacks taken from 250 citizens across different cities of Pakistan. Verifiable findings showed the positive and substantial linkage between all 17 hypothesized associations of 10 different constructs. Validated data-based outcomes and argumentations provided in this research can help government to enrich upon and to completely avail the potentiality of LRMIS as serviceable and an effective computer system toward a digital, secure, lucid and uncorrupted society.

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