An integrated rule-based and case-based reasoning system for customer service management

2005 ◽  
Author(s):  
Liping An ◽  
Jianyuan Yan ◽  
Lingyun Tong
Keyword(s):  
Customer Service ◽  
Service Management ◽  
Case Based Reasoning ◽  
Rule Based ◽  
Reasoning System ◽  
Customer Service Management ◽  
Case Based

scholarly journals Case-Based Reasoning untuk Diagnosa Penyakit THT (Telinga Hidung dan Tenggorokan)

2013 ◽  
Vol 7 (1) ◽  
Author(s):  
Tedy Rismawan ◽  
Sri Hartati
Keyword(s):  
Case Based Reasoning ◽  
Test Cases ◽  
Test Results ◽  
Rule Based ◽  
Reasoning System ◽  
Backpropagation Method ◽  
Abstract Case ◽  
Coefficient Method ◽  
Case Based ◽  
Rule Based Systems

AbstrakCase-Based Reasoning (CBR) merupakan sistem penalaran komputer yang menggunakan pengetahuan lama untuk mengatasi masalah baru.CBR memberikan solusi terhadap kasus baru dengan melihat kasus lama yang paling mendekati kasus baru. Hal ini akan sangat bermanfaat karena dapat menghilangkan kebutuhan untuk mengekstrak model seperti yang dibutuhkan oleh sistem berbasis aturan. Penelitian ini mencoba untuk membangun suatu sistem Penalaran Berbasis Kasus untuk melakukan diagnosa penyakit THT (Telinga, Hidung dan Tenggorokan). Proses diagnosa dilakukan dengan cara memasukkan kasus baru (target case) yang berisi gejala-gejala ang akan didiagnosa ke dalam sistem, kemudian sistem akan melakukan proses indexing dengan metode backpropagation untuk memperoleh indeks dari kasus baru tersebut. Setelah memperoleh indeks, sistem selanjutnya melakukan proses perhitungan nilai similarity antara kasus baru dengan basis kasus yang memiliki indeks yang sama menggunakan metode cosine coefficient. Kasus yang diambil adalah kasus dengan nilai similarity paling tinggi. Jika suatu kasus tidak berhasil didiagnosa, maka akan dilakukan revisi kasus oleh pakar. Kasus yang berhasil direvisi akan disimpan ke dalam sistem untuk dijadikan pengetahuan baru bagi sistem. Hasil penelitian menunjukkan sistem penalaran berbasis kasus untuk mendiagnosa penyakit THT ini membantu paramedis dalam melakukan diagnosa. Hasil uji coba sistem terhadap 111 data kasus uji, terdapat 9 kasus yang memiliki nilai similarity di bawah 0.8.  Kata kunci—case-based reasoning, indexing, similarity, backpropagation, cosine coefficient Abstract Case-Based Reasoning (CBR) is a reasoning system that uses old knowledge to solve new problem. CBR provides solutions to new cases by looking at old case that comes closest to the new case. It will be very useful because it eliminates the need to extract the model as required by the rule-based systems. This studytriestoestablisha system forCBR for diagnosingdiseasesof ENT.Diagnosisprocessis done byinsertinga new casethat containsthe symptoms ofthe disease to bediagnosed, thenthe system willdo theindexingprocess with backpropagation method toobtainan indexofnewcases. Afterthat, the systemdo thecalculation of the valueof similaritybetweenthe newcasebycasebasiswhichhas thesame indexwithnew cases using cosine coefficient method. The casetaken isthe casewiththe highestsimilarityvalue. If acaseis not successfullydiagnosed, thecasewillbe revisedby theexperts and it can be used asnew knowledgefor thesystem. The results showedcase-basedreasoningsystemtodiagnosediseasesof ENTcan helpparamedicsin performingdiagnostics. The test results of 111 data test cases, obtained 9 cases that have similarity values below 0.8. Keywords—case-based reasoning, indexing, similarity, backpropagation, cosine coefficient

scholarly journals Using extended siamese networks to provide decision support in aquaculture operations

2021 ◽  
Author(s):  
Bjørn Magnus Mathisen ◽  
Kerstin Bach ◽  
Agnar Aamodt
Keyword(s):  
Neural Networks ◽  
Decision Support ◽  
Similar Case ◽  
Decision Makers ◽  
Similarity Function ◽  
Case Based Reasoning ◽  
Similarity Learning ◽  
Reasoning System ◽  
Siamese Networks ◽  
Case Based

AbstractAquaculture as an industry is quickly expanding. As a result, new aquaculture sites are being established at more exposed locations previously deemed unfit because they are more difficult and resource demanding to safely operate than are traditional sites. To help the industry deal with these challenges, we have developed a decision support system to support decision makers in establishing better plans and make decisions that facilitate operating these sites in an optimal manner. We propose a case-based reasoning system called aquaculture case-based reasoning (AQCBR), which is able to predict the success of an aquaculture operation at a specific site, based on previously applied and recorded cases. In particular, AQCBR is trained to learn a similarity function between recorded operational situations/cases and use the most similar case to provide explanation-by-example information for its predictions. The novelty of AQCBR is that it uses extended Siamese neural networks to learn the similarity between cases. Our extensive experimental evaluation shows that extended Siamese neural networks outperform state-of-the-art methods for similarity learning in this task, demonstrating the effectiveness and the feasibility of our approach.

Graphical Fault Diagnosis Expert System of CNC Machine Tool Based on B/S

2014 ◽  
Vol 945-949 ◽  
pp. 1707-1712
Author(s):  
Bin Shen ◽  
Shu Yu Zhao ◽  
Jia Hai Wang ◽  
Juergen Fleischer
Keyword(s):  
Fault Diagnosis ◽  
Expert System ◽  
Machine Tool ◽  
Case Based Reasoning ◽  
Cnc Machine Tool ◽  
Cnc Machine ◽  
Rule Based ◽  
Detailed Case ◽  
Case Based ◽  
Remote Fault Diagnosis

Based on the authors previous work of developing an expert system for fault diagnosis of CNC machine tool, this paper studied the theory and method of CNC remote fault diagnosis expert system based on B/S, and presents schema and structure of the expert system in detailed. Case based reasoning is used for the multi-alarm diagnosis, and rule based reasoning is used for single-alarm diagnosis. At last fault diagnosis expert system was designed and developed making use of C# and ASP.NET.

A Case Based Reasoning System For Recommendation Of Restaurant In Jimbaran Using K-Nearest Neighbor

2020 ◽  
Vol 9 (2) ◽  
pp. 267
Author(s):  
I Gede Teguh Mahardika ◽  
I Wayan Supriana
Keyword(s):  
Recommendation System ◽  
Nearest Neighbor ◽  
Case Based Reasoning ◽  
Retrieval Process ◽  
K Nearest Neighbor ◽  
Reasoning System ◽  
Human Ability ◽  
And Function ◽  
Case Based ◽  
Selection Of

Culinary is one of the favorite businesses today. The number of considerations to choose a restaurant or place to visit becomes one of the factors that is difficult to determine the restaurant or place to eat. To get the desired place to eat advice, one needs a recommendation system. Decisions made by the recommendation system can be used as a reference to determine the choice of restaurants. One method that can be used to build a recommendation system is Case Based Reasoning. The Case Based Reasoning (CBR) method mimics human ability to solve a problem or cases. The retrieval process is the most important stage, because at this stage the search for a solution for a new case is carried out. The study used the K-Nearest Neighbor method to find closeness between new cases and case bases. With the selection of features used as domains in the system, the results of recommendations presented can be more suggestive and accurate. The system successfully provides complex recommendations based on the type and type of food entered by the user. Based on blackbox testing, the system has features that can be used and function properly according to the purpose of creating the system.

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