Managing public services innovation

2001 ◽  
Author(s):  
Richard M. Walker ◽  
Emma L. Jeanes ◽  
Robert O. Rowlands
Keyword(s):  
Public Services ◽  
Services Innovation

scholarly journals The Digital Post Ecosystem—Example of Poland in the Context of Research

2021 ◽  
Vol 13 (5) ◽  
pp. 2550
Author(s):  
Anna Drab-Kurowska ◽  
Agnieszka Budziewicz-Guźlecka
Keyword(s):  
Research Question ◽  
Research Problem ◽  
Postal Service ◽  
The European Union ◽  
Telecommunications Infrastructure ◽  
Digital Ecosystem ◽  
New Business ◽  
Postal Services ◽  
Telecommunications Market ◽  
Services Innovation

Rapid technological changes have forced postal operators to adapt their services to the needs of the information society, exploit new business opportunities, and pay more attention to emerging and rapidly growing direct and indirect competition. The main goal of the article is to provide an answer to the question Do we have to digitalize postal services? The objectives of the article are as follows: defining of the postal ecosystem concept; defining of postal e-services; developing an action proposal approach for the operator designated to create a digital ecosystem of the postal service. Therefore, it is necessary to survey postal operators regarding the digitalization of the economy and postal e-services. The survey should focus on individual customers, businesses and telecommunications market experts. The survey covered postal e-services supplied by the designated operator in Poland. Its assessment has been based on variables which have major impact on the perception of postal e-services. These variables include: scope of e-services, regulatory framework (security), competitiveness, telecommunications infrastructure, advancement of e-services, innovation level, and digital awareness and digital skills in the society. In order to meet these objectives, the article refers to the essence of the ecosystem as a solution to the research problem. Additionally, studies on postal e-services have been presented, which enable to develop an action proposal to strengthen the position of the postal operator in the postal ecosystem. The article is based on studies that use various research methods, such as critical analysis of scientific literature, synthesis and generalization, Delphi method, versatile benchmarking and graphic visualization. Additionally, findings of studies on e-services have been presented to cover the European Union, as well as solicit opinions of individual and business clients and telecommunications market experts in Poland. This enables to develop an action proposal designed to strengthen the position of the postal operator in the postal ecosystem. The study has delivered an answer to the research question. Thus, the authors can confirm that it is necessary to digitalize postal services.

MULTI-FACTOR MODELING OF THE DEVELOPMENT OF PAID SERVICES TO THE POPULATION

2020 ◽  
pp. 70-79
Author(s):  
Ksenia V. Barmina ◽  
◽  
Marina V. Shinkevich ◽  
Farida F. Galimulina ◽  
◽  
...  
Keyword(s):  
Service Sector ◽  
Urban Infrastructure ◽  
Economic Systems ◽  
Innovative Development ◽  
Key Factors ◽  
Strategy Of Development ◽  
Russian Economy ◽  
Factor Modeling ◽  
Services Innovation ◽  
Relationship Of

The imbalance in the structure of the range of paid services provided to the population, caused by the COVID-19 pandemic, requires a flexible approach to management, identification of alternative business methods, and greater adaptation to the needs of the population. This trend determines measures to manage the urban infrastructure of public services, innovation and investment activities aimed at improving the efficiency of economic systems. The purpose of this study is to build a model for managing the development of paid services, taking into account the key factors of development, aimed at identifying the potential for improving the service sector. The goal was achieved by solving the following tasks: to diagnose the innovative development of paid services to the population; to build an economic and mathematical model for the development of paid services; to determine the direction of development of paid services to the population. The research methods used are comparison, analysis, synthesis, system approach, economic and mathematical modeling. The study identified features of innovative development of sphere of services, characterized by less active innovative activity on industrial production driven by economic factors; the model of «Three I» the development of services based on a mathematical relationship of infrastructure investment and innovative way to develop a balanced strategy of development of sphere of paid services to the population in the Russian economy. Based on this model, a set of recommendations can be formed to ensure business flexibility in the service sector in the conditions generated by the COVID-19 pandemic.

Managing Public Services Innovation

2001 ◽  
Author(s):  
Richard M. Walker ◽  
Emma L. Jeanes ◽  
Robert O. Rowlands
Keyword(s):  
Case Studies ◽  
Best Practice ◽  
Public Services ◽  
Housing Association ◽  
Evidence Based ◽  
Data Sets ◽  
Evidence Based Policy ◽  
Services Innovation ◽  
Longitudinal Case Studies

<i>Managing Public Services Innovation</i> provides an in-depth exploration of innovation and its management in the housing association sector. Drawing on longitudinal case studies and data sets, it explores techniques to develop evidence-based policy in the housing association sector, and makes recommendations for best practice.

On the differences between goods and services innovation

2010 ◽  
Vol 5 (1) ◽  
pp. 17 ◽  
Author(s):  
Luis Rubalcaba ◽  
David Gago ◽  
Jorge Gallego
Keyword(s):  
Goods And Services ◽  
Services Innovation

Change Models for Human Service Organizations

2021 ◽  
pp. 292-309
Author(s):  
Thomas Packard
Keyword(s):  
Human Service ◽  
Human Service Organizations ◽  
Service Organizations ◽  
Change Models ◽  
Staff Members ◽  
For Profit ◽  
Arc Model ◽  
High Participation ◽  
Services Innovation ◽  
Getting To Outcomes

Organizational change models designed for human service organizations include the ARC model, the sanctuary model, getting to outcomes, and design team. Their use might require assistance from expert consultants. Each includes high participation of staff members, using structured systems and processes to identify opportunities to improve operations in a program or in administrative operations, followed by analysis and brainstorming to generate improvement ideas. Innovation and intrapraneurship are concepts that have been adapted from the for-profit sector for application in the human services. Innovation can be defined as a process, method, product, or outcome that is new and creates an improvement. Intrapraneurship is the use of entrepreneurial principles within an organization to solve problems or improve operations. Cutback management is not specifically identified as a change model, but is a process for changing organizations by addressing funding cuts, through methods ranging from efficiency improvements to, ideally, finding new revenue sources.

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