Erratum: Managerial Succession and Organization Effectiveness

1964 ◽  
Vol 69 (5) ◽  
pp. 566-566
1964 ◽  
Vol 70 (2) ◽  
pp. 215-222 ◽  
Author(s):  
Gerald Gordon ◽  
Selwyn Becker

Bibliosphere ◽  
2018 ◽  
pp. 101-104
Author(s):  
Yu. N. Dresher ◽  
E. A. Kosolapova ◽  
T. I. Klyuchenko

Today, effective quality management is a factor in organizing the institution ensuring its market success in a competitive information and library market. New approaches appeared to increase the organization effectiveness. The introduction of a Balanced Scorecard (BS) is an approach that based on a causal relationship between strategic objectives reflecting their parameters and the factors for obtaining the planned results. The BS provides a new approach to the strategic management of institutions of any size, different spheres of ownership and activities. Analysis of BS implementation in an organization with an existing quality management system (QMS) allows asserting them should be used as complementary approaches. Based on the results of this study, the specialists of the Republican Medical Library and Information Center (RMLIC) of the Ministry of Health of the Republic of Tatarstan carried out preparatory work to implement their own system. We started with customer demands satisfaction by products and services, monitoring and measuring this satisfaction. The main argument for making this decision is that the information obtained after monitoring and measuring customer satisfaction will serve as the basis to determine the strategic reference points (mission, values, vision) of the library and information center. Satisfaction indirect indicators have been taken into account; a method of brainstorming is used to systematize the judgments on the quality of provided products and services: library, bibliographic, information services and information-library products to health professionals (selective dissemination of information, differentiated servicing of managers), information and legal services. The results obtained and the conclusions drawn will be used to improve the quality management system of RMLIC and the activities of the Center as a whole. They should be applied in other libraries implementing a quality management system


Author(s):  
Lesley Farmer

The workplace has become more cross-cultural due to labor costs, outsourcing, and international production. Cultural sensitivity accepts cultural similarities and differences without assigning relative values to them. Culture-sensitive curriculum can optimize organization effectiveness with different populations. In order to design effective culture-sensitive curriculum for CTE, basic information about cultures, curricula, learners, and organizations needs to be understood. The curriculum itself should enhance content meaning through cultural context and provide culture-sensitive learning skills in order to help students learn, and to enable them to address cultural factors when dealing with their potential clientele. Culture-sensitive trainer competencies, resources, instructional strategies, assessment issues, and technological trends are detailed. A focus on healthcare training exemplifies culture-sensitive curriculum that results in more effective service.


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