scholarly journals When are fakers also drinkers? A self-control view of emotional labor and alcohol consumption among U.S. service workers.

2019 ◽  
Vol 24 (4) ◽  
pp. 482-497 ◽  
Author(s):  
Alicia A. Grandey ◽  
Michael R. Frone ◽  
Robert C. Melloy ◽  
Gordon M. Sayre
Keyword(s):  
Alcohol Consumption ◽  
Emotional Labor ◽  
Self Control ◽  
Service Workers

Shock Troops and Shock Absorbers: IT Support and Emotional Labor in the Rationalizing University

2021 ◽  
pp. 089124162110176
Author(s):  
J. Lotus Seeley
Keyword(s):  
Emotional Labor ◽  
Meaning Making ◽  
Organizational Level ◽  
Successful Implementation ◽  
Service Workers ◽  
Help Desk ◽  
Shock Absorbers ◽  
It Support ◽  
New Policies ◽  
The University

Drawing on 200 hours of observation at The Help Desk, an IT Support (ITS) unit at a medical school, and interviews with 30 ITS workers from across the university, this article shows how organizational-level IT rationalization was affected at the microlevel through ITS workers’ extensive emotional labor and involvement in meaning-making projects. Successful implementation required ITS workers to function as shock troops, introducing and enforcing new policies, and shock absorbers, encouraging compliance and insulating administrators from discontent about those changes. This article contributes to inhabited institutions theories of organizational change by demonstrating the importance of service workers’ interactive and emotional labor to the coupling of institutional myth, organizational policy, and the interactions and practices of constituent members.

scholarly journals Self-Control and Implicit Drinking Identity as Predictors of Alcohol Consumption, Problems, and Cravings

2014 ◽  
Vol 75 (2) ◽  
pp. 290-298 ◽  
Author(s):  
Kristen P Lindgren ◽  
Clayton Neighbors ◽  
Erin Westgate ◽  
Elske Salemink
Keyword(s):  
Alcohol Consumption ◽  
Self Control

scholarly journals A qualitative study of local perspectives on problem drinking in Peruvian Andean highlands: control, power, and responsibility

2021 ◽  
Author(s):  
Sakiko Yamaguchi ◽  
Raphael Lencucha ◽  
Thomas Gordon Brown
Keyword(s):  
Alcohol Consumption ◽  
Political Violence ◽  
Health Workers ◽  
Problem Drinking ◽  
Cultural Practice ◽  
Self Control ◽  
Government Control ◽  
Macroeconomic Conditions ◽  
Alcohol Control ◽  
Local Perspectives

Abstract Background Alcohol control has garnered attention from the global health community in recent years. This attention is partly prompted by increasing exposure of nefarious alcohol industry practices, coupled with the recognition that many governments have not yet put in place alcohol control policies, leaving populations vulnerable to industry influence. The Peruvian Andean highland has seen the change of the Andean practice of collective drinking in response to the increased availability of alcohol and the experience of political violence. This study seeks to merge the broader political economy with local experience and culture in order to provide a deeper understanding of the dynamic between global processes and local realities.Methods We conducted focus group interviews (n=19) with community participants, teachers, and health workers, and key informant interviews (n=28). Thematic analysis identified patterns of individual and collective meaning and social, political and economic factors. Results Local perspectives regarding loss of control over alcohol highlight the complex patterns of power and meaning exerted and experienced by different actors, shaping both understanding and behaviour. Participants’ focus on parents’ lack of control over alcohol use by some “abandoned” children reflects the structural vulnerability of some Andean families struggling with economic hardships. Another focus was on the money spent by men to engage in problem drinking. Participants interpreted alcohol consumption in this context as a way that men demonstrate their masculine identity and symbolic power as the breadwinner who controls the household economy. The third focus is superimposed onto the market economy. Participants expressed that the expansion of the alcohol market and perceived absence of government control coupled with macroeconomic conditions shaped patterns of alcohol consumption.Conclusion Participants’ perspectives illustrate how problem drinking is shaped not simply by an individual drinker’s lack of self-control but also shaped by an environment that enables the unrestrained marketing of alcohol products and the creation of a culture of consumption. Harmful consumption is mediated by the reshaping of the Andean cultural practice of collective drinking. Attending to local perspectives is essential for policies and interventions that connect structural dynamics with the cultural and experiential aspects of alcohol consumption.

scholarly journals The Effects of the Perception of Black Consumer Behavior on Emotion Labor and Self-Esteem in Hair Service Employees

2021 ◽  
Vol 27 (4) ◽  
pp. 880-889
Author(s):  
Seo-Yun Lee ◽  
Yong-Mi Jin
Keyword(s):  
Consumer Behavior ◽  
Emotional Labor ◽  
Service Industry ◽  
Frequency Factor ◽  
Self Esteem ◽  
Survey Analysis ◽  
Service Workers ◽  
Service Employees ◽  
Emotion Labor ◽  
Black Consumer

The purpose of this study is study the effects of perceived black consumer behavior on emotional labor and self-esteem by hair service workers. 298 hair service workers in Seoul and Gyeonggi Province collect data through a survey. Analysis method uses SPSS 26.0 Program to analyze frequency factor analysis, reliability analysis, Multiple regression analysis was performed. First, Second, black consumer behavior has been shown to have statistically significant static on emotional labor. Second, black consumer behavior has been shown to have statistically significant static effects on self-esteem. Third, emotional labor has a statistically significant adverse effect on self-esteem. This study will help identify the negative phenomena of black service industry and further shape effective measures to cope with black consumer’s efficient response and ultimately provide basic data to beauty service professionals to live a healthy and higher quality live.

scholarly journals The ethics of service work in a neoliberal healthcare context: doing embodied and “dirty” emotional labor

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Lilith Arevshatian Whiley ◽  
Gina Grandy
Keyword(s):  
Emotional Labor ◽  
Interpretative Phenomenological Analysis ◽  
Design Methodology ◽  
Well Being ◽  
Phenomenological Analysis ◽  
Service Work ◽  
Dirty Work ◽  
Service Workers ◽  
Content Type ◽  
The United Kingdom

PurposeThe authors explore how service workers negotiate emotional laboring with “dirty” emotions while trying to meet the demands of neoliberal healthcare. In doing so, the authors theorize emotional labor in the context of healthcare as a type of embodied and emotional “dirty” work.Design/methodology/approachThe authors apply interpretative phenomenological analysis (IPA) to their data collected from National Health Service (NHS) workers in the United Kingdom (UK).FindingsThe authors’ data show that healthcare service workers absorb, contain and quarantine emotional “dirt”, thereby protecting their organization at a cost to their own well-being. Workers also perform embodied practices to try to absolve themselves of their “dirty” labor.Originality/valueThe authors extend research on emotional “dirty” work and theorize that emotional labor can also be conceptualized as “dirty” work. Further, the authors show that emotionally laboring with “dirty” emotions is an embodied phenomenon, which involves workers absorbing and containing patients' emotional “dirt” to protect the institution (at the expense of their well-being).

Differences in Emotional Labor Across Cultures: A Comparison of Chinese and U.S. Service Workers

2013 ◽  
Vol 29 (1) ◽  
pp. 21-35 ◽  
Author(s):  
Joseph A. Allen ◽  
James M. Diefendorff ◽  
Yufeng Ma
Keyword(s):  
Emotional Labor ◽  
Service Workers
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