Job satisfaction and turnover intentions among Indian call center agents: Exploring the role of emotional intelligence.

2018 ◽  
Vol 21 (2) ◽  
pp. 106-129
Author(s):  
Rich Feyerabend ◽  
Ann M. Herd ◽  
Namok Choi
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Call Center ◽  
Turnover Intentions

scholarly journals Turnover intentions in a call center: The role of emotional dissonance, job resources, and job satisfaction

PLoS ONE ◽  
2018 ◽  
Vol 13 (2) ◽  
pp. e0192126 ◽  
Author(s):  
Margherita Zito ◽  
Federica Emanuel ◽  
Monica Molino ◽  
Claudio Giovanni Cortese ◽  
Chiara Ghislieri ◽  
...  
Keyword(s):  
Job Satisfaction ◽  
Call Center ◽  
Turnover Intentions ◽  
Job Resources ◽  
Emotional Dissonance

Coping Humor as a Mediator Between Emotional Intelligence and Job Satisfaction

2017 ◽  
Vol 16 (3) ◽  
pp. 155-159 ◽  
Author(s):  
Peizhen Sun ◽  
Jennifer J. Chen ◽  
Hongyan Jiang
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Future Research ◽  
Satisfaction Scale ◽  
Primary School Teachers ◽  
Mediating Role ◽  
Regulation Of Emotion ◽  
The Relationship ◽  
Overall Job Satisfaction

Abstract. This study investigated the mediating role of coping humor in the relationship between emotional intelligence (EI) and job satisfaction. Participants were 398 primary school teachers in China, who completed the Wong Law Emotional Intelligence Scale, Coping Humor Scale, and Overall Job Satisfaction Scale. Results showed that coping humor was a significant mediator between EI and job satisfaction. A further examination revealed, however, that coping humor only mediated two sub-dimensions of EI (use of emotion and regulation of emotion) and job satisfaction. Implications for future research and limitations of the study are discussed.

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