A macroergonomic approach to the evaluation of turnover among it workers

2003 ◽  
Author(s):  
Jen Schwarz ◽  
Pascale Carayon ◽  
Peter Hoonakker
Keyword(s):  
It Workers

Cross-country findings on tacit knowledge sharing: evidence from the Brazilian and Indonesian IT workers

2019 ◽  
Vol 23 (4) ◽  
pp. 742-762 ◽  
Author(s):  
Renata Borges ◽  
Monica Bernardi ◽  
Renata Petrin
Keyword(s):  
Knowledge Sharing ◽  
Sample Size ◽  
Tacit Knowledge ◽  
Small Sample ◽  
Mediation Effect ◽  
Survey Method ◽  
Content Type ◽  
Tacit Knowledge Sharing ◽  
Cross Country ◽  
It Workers

Purpose The purpose of this paper is to compare the factors that can influence the tacit knowledge sharing (KS) in two different cultures by investigating information technology professionals (IT) in Brazil and Indonesia. Design/methodology/approach A survey method was used and a standard questionnaire was applied. The sample size comprised 115 respondents from Brazil and 86 participants from Indonesia. A partial least squares analysis was used to assess the structural and confirmatory models and test the hypotheses. Findings The results indicate that, in both cultures, IT workers who are committed to the organization are more likely to engage in tacit KS behavior. Similarly, strong social ties play an important role in the willingness to share tacit knowledge. Also, there are major differences between the organizational cultures; for instance, whereas Brazilians seem to be influenced by team-oriented cultures, Indonesians seem to be indifferent. Research limitations/implications Limitations include the small sample size as only two cultures were chosen to assess the differences and the representation of just one professional category (IT). Originality/value This paper provides theoretical contributions as the literature lacks a macro-level analysis on the KS comparison between countries. The results advance the comprehension of tacit KS phenomenon by testing in a cross-country comparison the mediation effect of organizational commitment. To practitioners, this research presents important empirical contributions indicating how organizational culture, social environment, personality traits and employee commitment impact an individual’s willingness to share tacit knowledge with their coworkers.

From fun-lovers to institutionalists: uncovering pluralism in IT occupational culture

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jocelyn Cranefield ◽  
Mary Ellen Gordon ◽  
Prashant Palvia ◽  
Alexander Serenko ◽  
Tim Jacks
Keyword(s):  
Job Satisfaction ◽  
Discriminant Analysis ◽  
National Culture ◽  
Hierarchical Cluster ◽  
Inductive Method ◽  
Occupational Culture ◽  
Content Type ◽  
Individual Motivation ◽  
It Workers ◽  
It Occupational Culture

PurposeThe study aims to explore whether there is diversity of occupational culture among IT workers. Prior work conceptualizes IT occupational culture (ITOC) as based around six distinctive values (ASPIRE) but has not explored whether there is variation in ITOC.Design/methodology/approachSurvey data from 496 New Zealand IT workers was used to create factors representing IT occupational values based on the ASPIRE tool. Hierarchical cluster analysis and discriminant analysis were applied to identify distinctive segments of ITOC.FindingsFour ITOC segments were identified: fun-lovers, innovators, independents and institutionalists. These differed in the relative emphasis ascribed to the ITOC values with each segment being distinguished by 1–2 dominant values. Segment membership varied according to level of responsibility and birth country. Institutionalists and innovators had higher concern about organizational and IT issues than fun-lovers and independents. Job satisfaction was lowest among innovators and highest along institutionalists.Research limitations/implicationsThis study challenges the concept of a unified ITOC, suggesting that ITOC is pluralistic. It also theorizes about interactions between ITOC, individual motivation and values and national culture.Practical implicationsManagement needs to be cognizant of the fact that IT occupational culture is not homogeneous and different IT occupational segments require unique management approaches, and that their own values may not match those of others in IT work. By understanding ITOC segments, managers can tailor support, assign tasks appropriately and design teams to optimize synergies and avoid conflict.Originality/valueThis study reveals the existence of ITOC segments and theorizes about the relationship of these to innovation-orientation, job satisfaction, individual motivation, work styles and national culture. The combination of cluster and discriminant analysis is a valuable replicable inductive method that is underrepresented in Information Systems (IS) research.

scholarly journals Phonetic convergence towards American English by Indian agents in international service encounters

2017 ◽  
Vol 38 (3) ◽  
pp. 244-274
Author(s):  
Claire Cowie ◽  
Anna Pande
Keyword(s):  
Social Networks ◽  
Social Factors ◽  
American English ◽  
Service Encounters ◽  
International Service ◽  
Call Centres ◽  
Phonetic Convergence ◽  
It Workers ◽  
Indian Agents

Abstract In outsourced voice-based services (call centres are a typical example), an agent providing a service is likely to accommodate their speech to that of the customer. In services outsourced to India, as in other postcolonial settings, the customer accent typically does not have a place in that agent’s repertoire. This presents an opportunity to test whether exposure to the customer accent through telephone work promotes phonetic convergence, and/or whether social factors are implicated in convergence. In this map task experiment, 16 IT workers from Pune (half of whom regularly spoke to American colleagues on the telephone) gave directions to American followers. There was evidence of imitation of the bath vowel with an American addressee. However, imitation did not depend on exposure alone. Attitudes to American English, social networks and individuals’ sense of themselves as performers affected their behaviour in the experiment.

scholarly journals Work-Family Conflict and Employee Sleep: Evidence from IT Workers in the Work, Family and Health Study

SLEEP ◽  
2016 ◽  
Vol 39 (10) ◽  
pp. 1911-1918 ◽  
Author(s):  
Orfeu M. Buxton ◽  
Soomi Lee ◽  
Chloe Beverly ◽  
Lisa F. Berkman ◽  
Phyllis Moen ◽  
...  
Keyword(s):  
Family Conflict ◽  
Health Study ◽  
Work Family Conflict ◽  
It Workers ◽  
Work Family

Finishing Degrees and Finding Jobs: US Higher Education and the Flow of Foreign IT Workers

2015 ◽  
Vol 15 ◽  
pp. 27-72 ◽  
Author(s):  
John Bound ◽  
Murat Demirci ◽  
Gaurav Khanna ◽  
Sarah Turner
Keyword(s):  
Higher Education ◽  
It Workers
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