DESIGN-FOR-COST-AND-ENVIRONMENT: ONTOLOGICAL ANALYSIS AND COMPARISON OF SERVICE REPRESENTATION APPROACHES
2020 ◽
Vol 1
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pp. 2197-2206
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AbstractBrought by the need for competent approaches to assess the financial cost and environmental impact towards service design-for-cost-and-environment, this paper investigates on the following service representation approaches: Service Blueprinting, Process Chain Network, Business Process Model & Notation, and Customer Journey Mapping. An ontological analysis further compares their similarities and differences. Lastly, a table summarizes the findings, were further insights could be drawn to help service companies be more aware of both their spending and ecological responsibility.
2016 ◽
Vol 13
(12)
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pp. 9570-9573
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2019 ◽
Vol 4
(3)
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2018 ◽
Vol 6
(11)
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pp. 565-570
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