Navigating anger in Happy Valley: Analyzing Penn State’s Facebook-based crisis responses to the Sandusky scandal

2017 ◽  
Vol 43 (4) ◽  
pp. 671-679 ◽  
Author(s):  
Melanie Formentin ◽  
Denise Sevick Bortree ◽  
Julia Daisy Fraustino
Keyword(s):  
Crisis Responses ◽  
Happy Valley

scholarly journals Opportunity management of the COVID-19 pandemic: testing the crisis from a global perspective

2021 ◽  
pp. 002085232199210
Author(s):  
Sabine Kuhlmann ◽  
Geert Bouckaert ◽  
Davide Galli ◽  
Renate Reiter ◽  
Steven Van Hecke
Keyword(s):  
Crisis Management ◽  
Global Perspective ◽  
Special Issue ◽  
National Politics ◽  
Institutional Reforms ◽  
Institutional Conditions ◽  
Institutional Settings ◽  
Windows Of Opportunity ◽  
Cross Country ◽  
Crisis Responses

This article provides a conceptual framework for the analysis of COVID-19 crisis governance in the first half of 2020 from a cross-country comparative perspective. It focuses on the issue of opportunity management, that is, how the crisis was used by relevant actors of distinctly different administrative cultures as a window of opportunity. We started from an overall interest in the factors that have influenced the national politics of crisis management to answer the question of whether and how political and administrative actors in various countries have used the crisis as an opportunity to facilitate, accelerate or prevent changes in institutional settings. The objective is to study the institutional settings and governance structures, (alleged) solutions and remedies, and constellations of actors and preferences that have influenced the mode of crisis and opportunity management. Finally, the article summarizes some major comparative findings drawn from the country studies of this Special Issue, focusing on similarities and differences in crisis responses and patterns of opportunity management. Points for practitioners With crises emerging in ever shorter sequences of time, governing turbulence and using crises for strategic institutional decisions has become an increasingly important issue for policymakers. Aiming at effective and proportionate responses, policymakers must take the institutional conditions, administrative traditions and relevant actor constellations of crisis management into account, which are key to learn from other countries’ experiences. Comparing these experiences and analyzing the politics of crisis governance from a cross-country perspective may help policymakers to identify strengths and weaknesses of their own national/regional approaches and to seize crisis-related windows of opportunity for institutional reforms at the national and international levels.

Delivering warmth and expediting love: just-in-time CSR in the midst of COVID-19 mega disruption

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Zhiwei (CJ) Lin ◽  
IpKin Anthony Wong ◽  
Shuyi Kara Lin ◽  
Yun Yang
Keyword(s):  
Well Being ◽  
Research Problem ◽  
Media Analysis ◽  
Just In Time ◽  
Business Practices ◽  
Socially Responsible ◽  
Content Type ◽  
Brand Resonance ◽  
Corporate Social ◽  
Crisis Responses

Purpose This study aims to move beyond the current understanding of corporate social responsibility (CSR) to propose the concept of just-in-time (JIT) CSR as a metaphor that reflects hospitality operators’ endeavors to expedite socially responsible measures to both internal and external organizational stakeholders during times when functional and emotional supports are urgently needed. Design/methodology/approach This research used a qualitative approach in two studies. Study 1 engaged a media analysis to better grasp the knowledge of the research problem at hand. Study 2 involved interviews from stakeholders to assess their emotions and perceptions of meanings of major contents discerned from the first study. Findings This research highlights a process in which operators’ CSR practices (e.g. for business practices, for organizational strategy and for stakeholder well-being) during the COVID-19 crisis are imbued with connotative meanings (e.g. place-as-safety, place-as-partnership and place-as-warmth) that ultimately give shape to three core outcomes (e.g. individual rejoinder, brand resonance and societal resilience). Research limitations/implications While JIT CSR is not an antidote for all devastations caused by COVID-19, it is posited as a needed mechanism that operators could use to ameliorate the situation and to go beyond their own stake to bring a broader array of societal benefits to humanity. Originality/value This research underscores how hospitality operators expedite crisis responses to the pandemic, and how their societal objectives transform the image of a place from a commercial venue into a place imbued with meaning associated with safety, partnership and warmth.

scholarly journals Crisis and opportunity: Varieties of capitalism and varieties of crisis responses in Estonia and Slovenia

2016 ◽  
Vol 23 (1) ◽  
pp. 33-46 ◽  
Author(s):  
Magnus Feldmann
Keyword(s):  
Eastern Europe ◽  
Trade Unions ◽  
Central And Eastern Europe ◽  
General Pattern ◽  
Industrial Relations ◽  
Varieties Of Capitalism ◽  
Wage Bargaining ◽  
Progressive Politics ◽  
Social Council ◽  
Crisis Responses

A growing literature has analysed capitalist institutions in Slovenia and Estonia, two countries often viewed as representing very different varieties of capitalism in Central and Eastern Europe. Slovenia has been unique in the region, given its highly centralized wage bargaining and the importance of corporatist institutions, notably the tripartite Economic and Social Council; it is thus an exception to the general pattern of weak unions and ‘illusory corporatism’ across the region. By contrast, Estonia is commonly viewed as a prime example of a liberal market economy, in which industrial relations are decentralized. This article analyses how these distinctive institutional configurations have shaped the two countries’ responses to the global economic crisis beginning in 2007–2008. It explores whether these institutions have undergone changes as a result of the crisis, and also seeks to identify lessons from this experience for the future prospects for corporatism and tripartism, and also for the revitalization of trade unions and progressive politics in Central and Eastern Europe more generally.

scholarly journals Policy integration, problem-solving, and the coronavirus disease crisis: lessons for policy design

2022 ◽  
Author(s):  
Martino Maggetti ◽  
Philipp Trein
Keyword(s):  
Problem Solving ◽  
Policy Design ◽  
Policy Instruments ◽  
Policy Integration ◽  
Catching Up ◽  
The World ◽  
Integration Problem ◽  
The One ◽  
Integrated Response ◽  
Crisis Responses

Abstract The coronavirus disease pandemic has exposed differences in the capacity of governments around the world to integrate and coordinate different policy instruments into a coherent response. In this article, we conceptualize and empirically examine policy integration in responses to the coronavirus disease crisis in 35 countries. We then discuss how the interplay between restrictions, health protection, and economic policy has been articulated between, on the one hand, a policy design based on the complementarity of pro-public health and pro-economy measures, implying an integrated response, and, on the other, a policy design based on the perception of an inherent trade-off between the two. Finally, we discuss three implications from our analysis of policy integration against the coronavirus disease crisis for the post-COVID state: (a) the normalization and adaptation of integrated crisis responses; (b) the possible acceleration and “catching up” of problem-solving capacity as governments may use the crisis as an instance to put into place new social policies; and (c) policy integration as an accelerator of policy complexity and resistance against technocracy in the post-COVID state.

scholarly journals A CONTENT ANALYSIS OF “MALAYSIAN-LAHAD DATU” CRISIS AND CRISIS RESPONSES IN ETHNIC NEWSPAPERS IN MALAYSIA

2019 ◽  
Vol 4 (17) ◽  
pp. 132-143
Author(s):  
Manimegalai Ambikapathy ◽  
Hasmah Zanuddin
Keyword(s):  
Content Analysis ◽  
Communication Theory ◽  
News Coverage ◽  
Analysis Data ◽  
Crisis Response ◽  
Attribution Of Responsibility ◽  
Response Strategies ◽  
News Sources ◽  
Significant Difference ◽  
Crisis Responses

This research was to examine the portrayal of crisis response strategies in Malaysian local vernacular printed dailies in covering terrorism crises which is the Lahad Datu crisis in Malaysia. The researcher relied on Situational Crisis Communication Theory (SCCT) and Framing theory to identify the news coverage and appropriate solutions through newspaper framing. Five variables were identified by the researcher in examining crisis response strategies such as news category, news slants, news framing, news sources and portrayal of visuals. Through quantitative content analysis, data revealed that the solution category was portrayed by Nanban daily, but Sin Chew focused on the problem category. For the news slants, Sin Chew daily framed negative slants of news most but Nanban daily portrayed issues in positive slants. In measuring the news frame, both dailies focused more on the attribution of responsibility frame. In examining the crisis response strategies, the researcher found, justification crisis response was portrayed predominantly but there is a significant difference between two different vernacular dailies in the portrayal of justification crisis response followed by concern crisis response. Kruskal Wallis’s test revealed that there is a significant difference in the portrayal of concern response between two dailies however, both newspapers having significant associations in portraying compensation crisis response.

Managing reputation loss in China: in-depth analyses of financial restatements

2016 ◽  
Vol 10 (2) ◽  
pp. 312-345 ◽  
Author(s):  
Peng Wu ◽  
Lei Gao ◽  
Zhibin Chen ◽  
Xiao Li
Keyword(s):  
Crisis Management ◽  
Significant Relationship ◽  
Stock Markets ◽  
Financial Distress ◽  
State Ownership ◽  
Economic Consequences ◽  
Content Type ◽  
Financial Restatement ◽  
Financial Restatements ◽  
Crisis Responses

Purpose This paper aims to investigate, in China stock market, whether the reputation loss of a firm caused by financial restatements will lead to significant economic consequences such as financial distress and how a firm should respond to such a crisis. Design/methodology/approach This paper uses Chinese A-share listed firms from 2004 to 2013 as research samples to test research hypotheses using regression analyses. Findings This paper finds a significant relationship between restatements and financial distress, and such a relationship will be affected by both the type and the magnitude of restatements. More importantly, we find joint effects of restatements and state ownership on financial distress, which provides a unique contribution to the extant literature in restatement, financial distress and crisis management using Chinese stock markets data. It shows that ownership structure, affecting the firm reputation and crisis responses strategies, plays a significant role in consequences of restatements, and it is more important for state-owned enterprises (SOEs) to undertake an appropriate crisis response strategy to reduce the negative impact of restatements. Practical implications The results suggest that the damage to a firm’s reputation caused by restatements is affected by restatement type and state ownership. To reduce the negative consequences and avoid financial distress, firms should consider both the restatement type and their firm characteristics when deciding different actions to respond to restatements. In particular, SOEs should act in a more timely manner and take reputation-rebuilding actions such as taking the responsibility and making apologies and taking prompt remedial actions after restatements to regain the public trust and avoid more serious economic consequences. The Chinese government should strengthen their supervisions of SOEs and put more effort to help SOEs reduce administrative procedures, and to improve the efficiency of the implementation of recovery plans after restatements to reinstate firm credibility. Originality/value First, this paper is among the first to link financial restatement, including the type and magnitude of restatements, with financial distress, and the authors find a significant relationship between restatement type and financial distress in China stock markets. Second, this paper is the first to examine whether there is a joint effect of state ownership and restatements on financial distress. Third, this study examines how the magnitude and pervasiveness of restatements influence financial distress and find that both result in an increase of financial distress. Finally, this paper is among the first to connect crisis management and accounting literature to explain how a reputation loss caused by financial restatement may damage a firm’s value and subsequent performance, and based on which to suggest crisis-responses strategies.

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