Integrated chain management and supply chain management comparative analysis and illustrative cases

2004 ◽  
Vol 12 (8-10) ◽  
pp. 1059-1071 ◽  
Author(s):  
Stefan Seuring
Author(s):  
Ivan Russo ◽  
Ilenia Confente ◽  
David Gligor ◽  
Nicola Cobelli

PurposeThe purpose of this paper is to introduce qualitative comparative analysis (QCA) to the field of supply chain management and provide a detailed roadmap that supply chain researchers can utilize when applying this methodology.Design/methodology/approachData collection focused on the evaluation of product returns management practices as perceived by business customers who operate in a supplier–customer context. In order to analyze the data using the QCA approach, a multi-step analysis was developed.FindingsThe results indicate five solutions that lead to high levels of customer satisfaction. The existence of multiple sufficient configurations for customer satisfaction indicates equifinality because multiple alternative solutions can lead to the same outcome.Research limitations/implicationsThe authors make a methodological contribution by applying the QCA method to the field of supply chain management and providing a detailed roadmap that supply chain researchers can utilize.Practical implicationsThe authors provide managers five different and novel combinations of antecedents that lead to higher levels of customer satisfaction.Originality/valueThis study offers supply chain researchers a better understanding of when it is appropriate to use QCA and how to apply this methodology. From a theoretical perspective, past studies focused exclusively on the “net effects” of these antecedents, thus, did not capture the complexity of the relationships between these various antecedents and customer satisfaction. This is a noteworthy contribution as it highlights the complexity of the amalgam of relationships and factors that impact customer satisfaction within the context of reverse supply chain.


Author(s):  
Andreas Norrman ◽  
Oskar Henkow

Purpose – Logisticians propose changes to improve supply chains, and legal practitioners do likewise, but from a different perspective. Proposals from one domain increasingly have an impact on the other due to e.g. globalization – but cross-disciplinary knowledge often seems limited. The purpose of this paper is to facilitate interaction between the domains by increasing the level of joint understanding of the principles used in each domain, and to look at the potential frictions and challenges. Design/methodology/approach – Management principles for efficient logistics and supply chain management as well as key principles governing the legal systems are summarized on both a paradigmatic and an action level. Illustrations from practice are presented. These have been obtained by a cross-functional team which has interviewed both logisticians and lawyers. Findings are based on cross-functional comparative analysis of principles and illustrations. Findings – Frictions between operational principles were found to exist in each domain, with some principles harder to reconcile than others. There are also challenges between the two paradigms of logistics and law that influence the operational principles. Research limitations/implications – One implication is that the knowledge gap, challenges and frictions between the professions and domains, both in practice and academia, would benefit from more research. Practical implications – Although it may seem trivial, logisticians and lawyers need to cooperate better. The research shows on a fundamental level, with practical examples, the challenges and frictions that occur. Originality/value – The cross-functional approach with law, and the discussion and comparison of principles.


2013 ◽  
Vol 779-780 ◽  
pp. 1762-1765
Author(s):  
Jian Wei Zhang ◽  
Feng Shan Wang ◽  
Ru Shan Zhou ◽  
Bin Liu

Procurement decides the quality of materials supply in the process of engineering development and it is the important link in EPC project. This paper shows the advantages of supply chain procurement through comparing and revealing the connotation and characteristics of supply chain procurement in EPC project. Moreover, making an integration and reconstruction of every part of EPC project procurement through adding supply management mode and building supply chain procurement management mode of EPC project which is proper for now and future development, there will be the significance for the practice of EPC project procurement management. Keywords: EPC Project; Comparative Analysis; Supply Chain Management; Integration and Reconstruction; Supply Chain Procurement Management Mode


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