scholarly journals Business process maturity models: A systematic literature review

2016 ◽  
Vol 75 ◽  
pp. 122-134 ◽  
Author(s):  
Ayca Tarhan ◽  
Oktay Turetken ◽  
Hajo A. Reijers
Keyword(s):  
Literature Review ◽  
Business Process ◽  
Systematic Literature Review ◽  
Process Maturity ◽  
Maturity Models ◽  
Business Process Maturity

scholarly journals Business Process Maturity Models Research: A Systematic Literature Review

2020 ◽  
Vol 7 (1) ◽  
pp. 29-35
Author(s):  
T. Bartosz Kalinowski
Keyword(s):  
Literature Review ◽  
Business Process ◽  
Systematic Literature Review ◽  
Process Management ◽  
Practical Implementation ◽  
Process Maturity ◽  
Maturity Models ◽  
Business Results ◽  
Research Gap ◽  
Business Process Maturity

Business Process Maturity can be defined as the „degree of explicit definition, management, measurement, control and effectiveness” of organisational processes (Humphrey, 1987, p. 1- 13) or their ability to systematically provide better business results (McCormack, Johnson, 2001, p. 12). The practical implementation of the above concept is reflected trough Business Process Maturity Models (BPMMs). They have been designed in order to enable companies to shift their business process management from „as-is” state, where process are undefined and underperforming to a desired „to-be” state, in which processes are being continuously improved. The available literature proofs that many review papers on BPMMs, in particular those issued before 2010 lacks an extensive set of systematic literature review or analysis criteria. For example, the authors didn’t pay attention whether the analysed models focused on a single process, a specific group of processes or all organisational processes. Often, there was also no distinction between organisational and process maturity, which appeared in the analysed models as separate concepts, or different types of maturity (e.g. process, project, supply chain, etc.). Some systematic attempts for analysing BPMMs were undertaken by e.g. A. Van Looy (2010, p. 687-697), M. Rosemann and J. vom Brocke (2010, pp 105-122), as well as M. Röglinger, J. Pöppelbuß and J. Becker (2012, p. 328-346), however still significant limitation of these research can be enumerated. As a result of the identified research gap, this papers aims at performing a systematic literature review based on transparent and sound criteria. The paper is divided into three main parts. The first part (introduction) focuses on presenting briefly the „state-of-the-art” regarding the Business Process Maturity Models research. The second part provides insights into the methodology of performing the systematic literature review. Finally, the last part of the paper discusses the results of the performed study and resulting conclusions.

Measurement and Maturity of Business Processes

2011 ◽  
pp. 532-556 ◽  
Author(s):  
Laura Sanchez ◽  
Andrea Delgado ◽  
Francisco Ruiz ◽  
Felix Garcia ◽  
Mario Piattini
Keyword(s):  
Business Process ◽  
Process Management ◽  
Business Processes ◽  
Maturity Model ◽  
Process Maturity ◽  
Maturity Models ◽  
Process Measures ◽  
Quality Of Products ◽  
Business Process Maturity

The underlying premise of process management is that the quality of products and services is largely determined by the quality of the processes used to develop, deliver and support them. A concept which has been closely related to process quality over the last few years is the maturity of the process and it is important to highlight the current proposal of Business Process Maturity Model (BPMM), which is based on the principles, architecture and practices of CMM and CMMI for Software and describes the essential practices for the development, preparation, deployment, operations and support of product and service offers from determining customer needs. When maturity models are in place, it is important not to forget the important role that measurement can play, being essential in organizations which intend to reach a high level in the maturity in their processes. This is demonstrated by observing the degree of importance that measurement activities have in maturity models. This chapter tackles the Business Process Maturity Model and the role that business measurement plays in the context of this model. In addition, a set of representative business process measures aligned with the characteristics of BPMM are introduced which can guide organizations to support the measurement of their business processes depending on their maturity.

scholarly journals Evaluating Business Process Maturity Models

2017 ◽  
Vol 18 (6) ◽  
pp. 461-486 ◽  
Author(s):  
Amy Looy ◽  
◽  
Geert Poels ◽  
Monique Snoeck ◽  
◽  
...  
Keyword(s):  
Business Process ◽  
Process Maturity ◽  
Maturity Models ◽  
Business Process Maturity

scholarly journals Analysis of business process maturity and organisational performance relations

Management ◽  
2016 ◽  
Vol 20 (2) ◽  
pp. 87-101 ◽  
Author(s):  
T. Bartosz Kalinowski
Keyword(s):  
Literature Review ◽  
Business Process ◽  
Organisational Performance ◽  
Positive Relation ◽  
Process Maturity ◽  
Two Phase ◽  
Science Centre ◽  
National Science ◽  
Business Process Maturity

Summary The paper aims to present results of the study on business process maturity in relation to organisational performance. A two-phase methodology, based on literature review and survey was used. The literature is a source of knowledge about business process maturity and organisational performance, whereas the research on process maturity vs organisational performance in Polish Enterprises provides findings based on 84 surveyed companies. The main areas of the research covered: identification and analysis of maturity related variables and identification of organisational performance perspectives and its relation to process maturity. The study shows that there is a significant positive relation between process maturity and organisational performance. Although there are research on such relation available, they are scarce and have some significant limitations in terms of research sample or the scope of maturity or organisational performance covered. This publication is part of a project funded by the National Science Centre awarded by decision number DEC-2011/01/D/HS4/04070.

scholarly journals The development of a questionnaire to measure business process maturity

2017 ◽  
Vol 25 (3-4) ◽  
Author(s):  
David Aberle ◽  
Jan Henkel
Keyword(s):  
Business Process ◽  
Design Method ◽  
Academic Research ◽  
Future Research ◽  
Process Maturity ◽  
Confirmatory Factor ◽  
Business Process Maturity ◽  
Larger Sample ◽  
Weak Result ◽  
Method Approach

Purpose: the creation of a questionnaire for business process maturity measurement. Design/Method/Approach. The authors developed a set of items and applied confirmatory factor analysis in order to demonstrate questionnaire validation and reliability. Findings. The model supports prior research to the extent that business process maturity can be explained by strategic alignment, governance and culture. Surprisingly, methodology showed weak result and IT & Technology as well as people did not seem to be part of the model. Theoretical implications. This research not only confirmed prior research but also showed that there is wiggle room regarding the underlying factors of business process maturity and how to apply them. Practical implications. This research provides a questionnaire for practitioners to assess business process maturity. Originality/Value. The authors created a questionnaire that can be used in practice and is based on factors backed up by academic research and findings. Research limitations/Future research. The authors suggests applying the questionnaire to a larger sample size as well as expanding the statistical methods used.   Paper type – empirical.

Sign in / Sign up

Export Citation Format

Share Document