Diagnosis of quality management systems using data analytics – A case study in the manufacturing sector

2020 ◽  
Vol 115 ◽  
pp. 103183 ◽  
Author(s):  
Rafael Sanchez-Marquez ◽  
José Miguel Albarracín Guillem ◽  
Eduardo Vicens-Salort ◽  
José Jabaloyes Vivas
Keyword(s):  
Quality Management ◽  
Data Analytics ◽  
Manufacturing Sector ◽  
Management Systems ◽  
Quality Management Systems ◽  
Using Data

scholarly journals Strengthening the clinical laboratory workforce in Cambodia; a case study of a mixed-method in-service training program to improve laboratory quality management system oversight.

2020 ◽  
Author(s):  
Siew Kim Ong ◽  
Grant T Donovan ◽  
Nayah Ndefru ◽  
Sophanna Song ◽  
Chhayheng Leang ◽  
...  
Keyword(s):  
Quality Improvement ◽  
Problem Solving ◽  
Quality Management ◽  
Human Resource Development ◽  
Management System ◽  
Quality Management System ◽  
Management Systems ◽  
Quality Management Systems ◽  
Service Training

Abstract Background: Laboratory diagnostic testing service delivery and compliance with international standards for laboratory quality are directly influenced by laboratory workforce competency. Many hospital laboratories in constrained resource settings such as Cambodia struggle to cope with the training needs of laboratory professionals in an environment of competing healthcare development priorities. Resource limited countries need an adaptable and effective approach to provide laboratory professionals with job-specific quality oversight training to ensure the accuracy, timeliness and reliability of diagnostic services. Case Presentation: Here we describe the results of an in-service training and mentoring program conducted with the Cambodia Ministry of Health at 12 tertiary level hospital laboratories to drive improvements in laboratory quality management systems toward ISO 15189 accreditation, which demonstrated significant progress between baseline and outcome audits in a concurrent study. This case study describes the program, and evaluates how the four primary activities, including actionable gap assessments and planning, centralized and in-situ training curriculum, in-person mentoring, and remote tele-mentoring via video communication technologies, contributed towards quality improvement in the participating laboratories.We evaluated participant responses to Likert scale and free response questions from program and training evaluation surveys, and we used thematic analysis to develop a model of best practices within the program’s four primary activities to inform future training approaches. Of these activities, participants agreed most highly that in-person visits and planning based on gap assessments contributed to their learning and ability to improve laboratory operations. Tele-mentoring was rated lowest by participants, who were critical of excessive group dialogue and distraction during web-conferencing; however, feedback suggests both in-person and remote mentoring contribute to continuing education, accountability to action, and peer collaboration and problem solving to improve workforce efforts toward improved quality management systems.Conclusions: We recommend here a package of in-service training activities for laboratory quality management system improvement initiatives in resource constrained settings that includes needs-based curricula and personalized action plans for participants; interactive and on-site training workshops; and in-person mentoring, complemented with well managed and regular tele-mentoring that focuses on knowledge retention, accountability to goals, and collaborative problem solving. Our model presents an adaptable approach to human resource development for quality improvement in medical laboratories.

scholarly journals Quality Management Systems as a key element for company strategy selection - case study

2018 ◽  
Vol 222 ◽  
pp. 01012 ◽  
Author(s):  
Piotr Nowotarski ◽  
Jerzy Pasławski ◽  
Aleksandra Kadler
Keyword(s):  
Quality Management ◽  
Swot Analysis ◽  
Management Systems ◽  
Strategy Selection ◽  
Lean Management ◽  
Construction Sector ◽  
Construction Process ◽  
Company Strategy ◽  
Quality Management Systems

Term quality can be defined as the implementation of specific requirements, having its source in the expectations and needs of customers, users of products or services and their buyers. In constructions sector quality is crucial at each and every phase of the process beginning with design ending with the use of the building. There exist many different methods and tools related to quality, Lean Management, Agility, which can enhance construction process. One of such methods is SWOT analysis that can be helpful in determining the current condition of the company performing it. Article presents brief description of the quality concept and introduction to the SWOT method. It is illustrated with the example of analysis performed in company from the construction sector related to design and production of wooden trusses showing which strategy would be most appropriate for the company to execute taking into account its current condition.

Using Quality Management Systems to improve test development and standards and to promote good practice: A case study of testing Italian as a foreign language

2014 ◽  
Vol 4 (1) ◽  
Author(s):  
Giuliana Grego Bolli
Keyword(s):  
Quality Management ◽  
Foreign Language ◽  
Quality Management System ◽  
Good Practice ◽  
Management Systems ◽  
Test Results ◽  
Quality Management Systems ◽  
Language Tests ◽  
Consistent Application

AbstractThis article discusses the problem of quality in the production of language tests in the context of Italian language examinations. The concept of quality is closely related to the application of stated standards and related procedures. These standards, developed over the last thirty years, are mainly related to the concepts of the accountability and responsibility of organisations and testing bodies. In this context and for these purposes, a quality management system (QMS) could be a useful tool for the setting out of procedures and the consistent application of standards to the different phases in the production of language examinations, thereby supporting and providing evidence of the valid interpretation and use of test results (Messick 1989). Taking into account the development of standards in educational assessment (Saville 2014), the article starts with a brief exploration of the terms

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