ISO 9000/QS-9000 QUALITY STANDARDS

Many companies worldwide are implementing and applying for registration for the ISO 9000 series of quality standards. This implementation has the same effect on an organization as any other process that is changing the methods, procedures, or the basic culture of the company. The management style necessary to make these changes successful is the same as that which is necessary for any other transformational process. If the correct management style is present, ISO 9000 implementation, and any other change being attempted, will be successful. Change can be accomplished without transformational management but the overall effect and the cost benefit will not be maximized. This transformational management is the most important element. The technical aspects (the ISO 9000 hows and whys) are just a matter of someone within the organization learning them and developing a plan and system for management. The correct management style to achieve change is the most difficult. Strategies need to be clearly defined and methods developed in order to control the projects. Roadblocks need to be clearly identified and action planned to compensate for any shortcomings.

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Perspectives and Preparedness regarding ISO-9000 International Quality Standards

Journal of International Marketing ◽

10.1177/1069031x9400200206 ◽

1994 ◽

Vol 2 (2) ◽

pp. 81-98 ◽

Cited By ~ 2

Author(s):

V. Kanti Prasad ◽

G.M. Naidu

Keyword(s):

Public Policy ◽

European Community ◽

Large Scale ◽

Quality Standards ◽

Iso 9000 ◽

Perceived Barriers ◽

Community Or ◽

Doing Business ◽

Large Scale Survey

With increasing globalization of trade, and growing reliance on quality as a competitive weapon, the ISO-9000 international quality standards have become a major force to be reckoned with for U.S. companies doing business directly or indirectly with the European Community or any of the 50 countries that have adopted the standards. While much attention has been focused on the efforts of large companies in achieving ISO-9000 registration, little is known about the awareness, attitudes, concerns, and preparedness of small and medium-sized manufacturers in regard to ISO-9000. Based on a large-scale survey, this article provides insights into the stages and correlates of preparedness for ISO-9000, and also into major perceived barriers to achieving certification among small and medium-sized manufacturers. Important implications for management and public policy are discussed.

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