Is promise-keeping a moral matter?

1973 ◽  
Vol 24 (2) ◽  
pp. 128-132
Author(s):  
Roy Dyche
Keyword(s):  
Promise Keeping ◽  
Moral Matter

From at-risk to at-promise: Keeping girls out of jail

2014 ◽  
Author(s):  
Peggy Brady-Amoon ◽  
Kathleen Keefe-Cooperman
Keyword(s):  
At Risk ◽  
Promise Keeping

Under-promising and over-delivering: pleasing the customer or strategic blunder?

2017 ◽  
Vol 31 (7) ◽  
pp. 720-732 ◽  
Author(s):  
Omer Topaloglu ◽  
David E. Fleming
Keyword(s):  
Practical Implication ◽  
Business Environment ◽  
Empirical Examination ◽  
Content Type ◽  
Expectation Management ◽  
New Perspective ◽  
The Individual ◽  
Service Expectation ◽  
The Relationship ◽  
Promise Keeping

Purpose The paper aims to provide a theoretical and empirical examination of the relationship between service expectation management, expectation inducing agent and customer satisfaction. Design/methodology/approach Based on the disconfirmation paradigm in services and the promise-keeping premise in psychology, the hypotheses are developed and empirically tested using three experiments that manipulated expectations, expectation inducing agent and service outcome. Findings The findings provide reconciliation to the previous studies in services and show that effectiveness of expectation management strategy depends on the individual expectation thresholds and the expectation inducing agent. If customers patronize a firm expecting more, then over-delivering on the service promise results in a significant benefit. However, for those customers whose mental expectation threshold is exceeded, keeping promises is as effective as exceeding promises. Practical implications The practical implication of this paper is that services managers should be cognizant of the mental expectation threshold of customers and be wise in utilizing the under-promise, over-deliver strategy. Originality/value Using a threshold approach, this paper introduces a new perspective to service practitioners who are trying to manage expectations in a highly variable business environment. It also benefits service researchers who are trying to enhance the understanding of service expectation management.

scholarly journals Citizen ownership of the state: Definition and measurement

2020 ◽  
Author(s):  
Abul Azad
Keyword(s):  
Empirical Data ◽  
Methodological Approach ◽  
Barack Obama ◽  
The State ◽  
Representative Government ◽  
Power Of Attorney ◽  
New Approach ◽  
Promise Keeping

<p>This paper defines citizen ownership of the state as the implementation of election promises. It argues that the level of implementation of election promises is a measurement of citizen ownership of the state. To explain the definition, the paper models the authority of a representative government to a power of attorney. The citizen as principal awards a power of attorney to the winning party, alliance or individuals as an agent in their election. In the election, the set of election promises of the agent becomes the only written part of the power of attorney. The 2008-2012 tenure of US President Barack Obama is used to test how the methodological approach to the measurement of promise-keeping works with empirical data. The test proves the new approach crucially improved compared to existing approaches and the findings are found interesting.</p>

Specific performance

2019 ◽  
Author(s):  
Andrew Burrows
Keyword(s):  
Specific Performance ◽  
Contractual Obligations ◽  
Performance Principles ◽  
Promise Keeping

Specific performance is an equitable remedy which enforces a defendant’s positive contractual obligations: that is, it orders the defendant to do what he or she promised to do. It is therefore a remedy protecting the claimant’s expectation interest, the justification for such protection resting ultimately on the morality of promise-keeping. Prohibitory injunctions also enforce contractual promises, but differ in that the promises in question are there negative. However, if what is in form a prohibitory injunction, in substance orders specific performance, or if the courts consider that in practice the injunction amounts to specific performance, it is governed by specific performance principles and is dealt with in this chapter.

Duty and Interest—(I)

Philosophy ◽  
1941 ◽  
Vol 16 (64) ◽  
pp. 339-355 ◽  
Author(s):  
W. D. Lamont
Keyword(s):  
Natural Science ◽  
Moral Consciousness ◽  
Science Ethics ◽  
The Common ◽  
The Law ◽  
Promise Keeping

1. Aim and Scope of this Paper.—In this paper I shall try to show that “duty” derives its significance from its relation to “interest,” and that the former concept cannot be understood when taken apart from its relation to the latter. Such a doctrine is, I am aware, rejected by some contemporary philosophers; and I shall, I trust, make it sufficiently clear in the sequel why I am unable to accept their view.I am not, however, concerned primarily with criticism of other theories. This paper represents an attempt to interpret a particular province of “the common moral consciousness” and to elicit the principles there implied. I begin by accepting the view that, like natural science, ethics has its data, and that it is the business of ethics to interpret these data which are the contents of the “moral consciousness.” In Section A I discuss various methods which may be used for the discovery of the relevant data, and suggest that initial enquiries can most fruitfully be pursued in the field of law and custom. In Section B I undertake an analysis of the principles of the law relating to promise-keeping. As a result of what is there found, it becomes necessary, in Section C, to discuss the nature of rights and their relation to interests, and, in Section D, the nature of duties and their relation to rights.

Research on the Relationship between the Characteristics of the Trustee and Trust in Construction Projects

2012 ◽  
Vol 468-471 ◽  
pp. 1435-1438
Author(s):  
Wei Ping Jiang ◽  
Qian Zhang ◽  
Yun Le ◽  
Jian Fang
Keyword(s):  
Transaction Cost ◽  
Construction Projects ◽  
Project Performance ◽  
The Relationship ◽  
Promise Keeping

There is in lack of trust in construction projects. It is criticized by many scholars. Trust has the function of decreasing transaction cost and improving project performance. The characteristics of the trustee have important function on occurrence of trust. More specifically, the trustee’s reputation, competence and promise keeping contribute to occurrence of trust.

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