Introduction to Public Service Management and Service Operations

2020 ◽  
pp. 1-13
Author(s):  
Sharon J. Williams ◽  
Lynne Caley
Keyword(s):  
Public Service ◽  
Service Management ◽  
Service Operations

scholarly journals Toward a public service management: past, present, and future directions

2017 ◽  
Vol 28 (5) ◽  
pp. 998-1023 ◽  
Author(s):  
Ian R. Hodgkinson ◽  
Claire Hannibal ◽  
Byron W. Keating ◽  
Rosamund Chester Buxton ◽  
Nicola Bateman
Keyword(s):  
Public Service ◽  
Service Management ◽  
Public Services ◽  
Service Research ◽  
Future Research ◽  
Complex Nature ◽  
Management Research ◽  
Future Directions ◽  
Content Type ◽  
The Public

Purpose In providing a fine-grained analysis of public service management, the purpose of this paper is to make an important contribution to furthering research in service management, a body of literature that has tended to regard public services as homogenous or to neglect the context altogether. Design/methodology/approach Integrating public management and service management literatures, the past and present of public service management are discussed. Future directions for the field are outlined drawing on a service-dominant approach that has the potential to transform public services. Invited commentaries augment the review. Findings The review presents the Public Service Network Framework to capture the public value network in its abstraction and conceptualizes how value is created in public services. The study identifies current shortcomings in the field and offers a series of directions for future research where service management theory can contribute greatly. Research limitations/implications The review encourages service management research to examine the dynamic, diverse, and complex nature of public services and to recognize the importance of this context. The review calls for an interdisciplinary public service management community to develop, and to assist public managers in leveraging service logic. Originality/value The review positions service research in the public sector, makes explicit the role of complex networks in value creation, argues for wider engagement with public service management, and offers future research directions to advance public service management research.

scholarly journals Data as Entanglement: New Definitions and Uses of Data in Qualitative Research, Policy, and Neoliberal Governance

2018 ◽  
Vol 25 (8) ◽  
pp. 734-742 ◽  
Author(s):  
Harry Torrance
Keyword(s):  
Qualitative Research ◽  
Social Policy ◽  
Public Service ◽  
Policy Development ◽  
Service Management ◽  
Research Policy ◽  
Neoliberal Governance ◽  
Political Governance

Data is an increasingly contested term and concept in qualitative research, but its definition and use is also changing in social policy development and public service management. The article will explore these parallel and apparently independent developments and argue that, while deriving from different fields and aspirations, these developments have elements in common and data is a term now as much applied to and used in political governance, as it is in (what used to be seen as) disinterested science.

scholarly journals Service operations: what’s next?

2018 ◽  
Vol 29 (1) ◽  
pp. 55-97 ◽  
Author(s):  
Joy M. Field ◽  
Liana Victorino ◽  
Ryan W. Buell ◽  
Michael J. Dixon ◽  
Susan Meyer Goldstein ◽  
...  
Keyword(s):  
Empirical Research ◽  
Delphi Study ◽  
Service Management ◽  
Leading Edge ◽  
Service Operations ◽  
Research Topics ◽  
Ongoing Research ◽  
Content Type ◽  
Research Themes ◽  
Research Questions

Purpose The purpose of this paper is to present exciting and innovative research questions in service operations that are aligned with eight key themes and related topics determined by the Journal of Service Management (JOSM) Service Operations Expert Research Panel. By offering a good number of such research questions, this paper provides a broad range of ideas to spur conceptual and empirical research related to service operations and encourage the continued creation of deep knowledge within the field, as well as collaborative research across disciplines that develops and incorporates insights from service operations. Design/methodology/approach Based on a Delphi study, described in the companion article, “Service Operations: What Have We Learned?,” the panel identified eight key research themes in service operations where leading-edge research is being done or has yet to be done (Victorino et al., 2018). In this paper, three or four topics within each theme are selected and multiple questions for each topic are proposed to guide research efforts. The topics and questions, while wide-ranging, are only representative of the many ongoing research opportunities related to service operations. Findings The field of service operations has many interesting research topics and questions that are largely unexplored. Furthermore, these research areas are not only increasingly integrative across multiple themes within operations but often transcend functional disciplines. This creates opportunities for ever more impactful research with a greater reach throughout the service system and suggests that service researchers, regardless of functional affiliation, can contribute to the ongoing conversation on the role of service operations in value creation. Originality/value Leveraging the collective knowledge of the JOSM Service Operations Expert Research Panel to expand on the research themes generated from the Delphi study, novel questions for future study are put forward. Recognizing that the number of potential research questions is virtually unlimited, summary questions by theme and topic are also provided. These questions represent a synopsis of the individual questions and can serve as a quick reference guide for researchers interested in pursuing new directions in conceptual and empirical research in service operations. This summary also serves as a framework to facilitate the formulation of additional research topics and questions.

Research of Public Service Platform Based on Cloud Computing for Middle Size Enterprises

2014 ◽  
Vol 989-994 ◽  
pp. 5498-5503
Author(s):  
Chun Xiao Wang ◽  
Ying Guo ◽  
Xiu Gang Guo
Keyword(s):  
Cloud Computing ◽  
Data Storage ◽  
Public Service ◽  
Service Management ◽  
Cloud Service ◽  
Cloud Services ◽  
Information Support ◽  
Enterprise Management ◽  
Service Platform ◽  
Development Lifecycle

Based on the research in cross-regional resource scheduling and massive data storage, the article built public service platform including IaaS, PaaS and SaaS. It provided all kinds of management software and business software for middle size enterprise users, and provided the development, testing, deployment platform for software vendors, and provided unified resource management, monitoring and maintenance for platform operators which finally become cloud service platform to support enterprise management and software development lifecycle. This helps to form a self-loop and self-development cloud computing ecosystem, to form the linkage of cloud services production, cloud services consumption and cloud service management, and to provide comprehensive information support for the growth and development of middle size enterprise.

Sign in / Sign up

Export Citation Format

Share Document