Observing Cognitive Work in Offices

The psychology of forgiveness originated from the creative and important work on the development of justice initiated by Piaget in 1932 and extended by Kohlberg in 1969. The scientific study of forgiveness is quite new, having emerged in print in 1989, with an examination of the developmental progression in children’s, adolescents’, and adults’ thinking about the necessary conditions for them to offer forgiveness to another person. In this chapter, the authors first review the definition of forgiveness, followed by this early cognitive work. They then turn to a discussion of the measurement of forgiveness correlates of forgiveness. The practical application of this construct is seen in the development of forgiveness therapy and forgiveness education, which the authors discuss in light of the empirical findings. Future directions for forgiveness studies are considered.

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One size does not fit all: Constructing complementary digital reskilling strategies using online labour market data

Big Data & Society ◽

10.1177/20539517211003120 ◽

2021 ◽

Vol 8 (1) ◽

pp. 205395172110031

Author(s):

Fabian Stephany

Keyword(s):

Social Transformation ◽

Grand Challenge ◽

Policy Makers ◽

National Education ◽

Global Challenge ◽

Cognitive Work ◽

National Education Systems ◽

Skill Requirements ◽

The Individual ◽

Value Of Learning

Digital technologies are radically transforming our work environments and demand for skills, with certain jobs being automated away and others demanding mastery of new digital techniques. This global challenge of rapidly changing skill requirements due to task automation overwhelms workers. The digital skill gap widens further as technological and social transformation outpaces national education systems and precise skill requirements for mastering emerging technologies, such as Artificial Intelligence, remain opaque. Online labour platforms could help us to understand this grand challenge of reskilling en masse. Online labour platforms build a globally integrated market that mediates between millions of buyers and sellers of remotely deliverable cognitive work. This commentary argues that, over the last decade, online labour platforms have become the ‘laboratories’ of skill rebundling; the combination of skills from different occupational domains. Online labour platform data allows us to establish a new taxonomy on the individual complementarity of skills. For policy makers, education providers and recruiters, a continuous analysis of complementary reskilling trajectories enables automated, individual and far-sighted suggestions on the value of learning a new skill in a future of technological disruption.

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Designing Affordance-Based Procedures Using Heuristic Cognitive Work Analysis: Application to Triage in an Emergency Department

Journal of Cognitive Engineering and Decision Making ◽

10.1177/15553434211029531 ◽

2021 ◽

pp. 155534342110295

Author(s):

Thierry Morineau ◽

Mounia Djenidi-Delfour ◽

Fabrice Arnault

Keyword(s):

Emergency Department ◽

Degrees Of Freedom ◽

Qualitative Evaluation ◽

Hospital Emergency Department ◽

Extended Version ◽

Cognitive Work Analysis ◽

Hospital Emergency ◽

Work Analysis ◽

Cognitive Work ◽

Analysis Application

This study describes the concept of affordance-based procedure and its implementation in a triage station in a hospital emergency department. Rather than seeking to increase operators’ adherence to procedures, an affordance-based procedure (1) aims to induce task steps using affordances that also (2) support degrees of freedom for action. The design of this procedure was guided by the application of an extended version of cognitive work analysis, named “heuristic cognitive work analysis.” This design process produced a new procedural document: a reception card. Ten months after its implementation, a qualitative evaluation with 10 triage nurses shows that the reception card is viewed as supporting coordination between the different nurses’ tasks and providing an external memory to cope with frequent interruptions during high patient inflow, even though the document is used for convenience and with unexpected and partial uses of its items. The document assessed also afforded emerging benefits, that is, acceleration of ambulance release, higher level of confidentiality, assistance for staff hand-overs. Finally, novice triage nurses are particularly sensitive to the benefits brought by this affordance-based procedure.

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Determining the prerequisites for effective workplace inspection by the occupational safety and health regulatory authority using cognitive work analysis

International Journal of Occupational Safety and Ergonomics ◽

10.1080/10803548.2021.1893023 ◽

2021 ◽

pp. 1-16

Author(s):

Abdulqadir Mohamad Suleiman

Keyword(s):

Regulatory Authority ◽

Occupational Safety ◽

Occupational Safety And Health ◽

Cognitive Work Analysis ◽

Work Analysis ◽

Safety And Health ◽

Cognitive Work

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Helping Analysts Deal with Data Overload: Profiling Profilers

Proceedings of the Human Factors and Ergonomics Society Annual Meeting ◽

10.1177/154193120504901008 ◽

2005 ◽

Vol 49 (10) ◽

pp. 908-912 ◽

Cited By ~ 1

Author(s):

Cynthia Dominguez ◽

Donald Cox ◽

William G. Long ◽

Brian Moon ◽

Gary Klein

Keyword(s):

Information Retrieval ◽

High Risk ◽

National Security ◽

Research Effort ◽

Information Collection ◽

Military Leaders ◽

Cognitive Work ◽

Data Overload ◽

Current Lines ◽

Time Critical

Intelligence analysts provide an incredibly important service toward maintaining our national security. They are chartered with providing the knowledge basis for decisions our national and military leaders make. Analysts must be depended upon to influence high-risk, time-critical, sometimes life-or-death decisions; thus, supporting their requirements is a vital goal for research and development efforts. In this paper, we focus on the cognitive aspects of analysts' information collection and filtering tasks, particularly of all-source analysts who continuously monitor message traffic. These analysts create synthesized reports for customers. We will discuss the issue of data overload and its effects, along with current lines of research on information retrieval. We end with a summary of our research effort examining filtering/profiling, to include approach and initial findings, towards our eventual goal of developing design seeds that can be incorporated into software tools to better support analysts' cognitive work.

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