scholarly journals Corporate social responsibility model for a competitive and resilient hospitality industry

2021 ◽  
Author(s):  
David Daniel Peña‐Miranda ◽  
Antonio Guevara‐Plaza ◽  
José Antonio Fraiz‐Brea ◽  
Mark Anthony Camilleri
2018 ◽  
Vol 30 (3) ◽  
pp. 349-359 ◽  
Author(s):  
Marija Unterberger ◽  
Predrag Vešović ◽  
Katarina Mostarac ◽  
Dragana Šarac ◽  
Spasenija Ožegović

In this paper, the term “corporate social responsibility” (CSR) was first observed based on the existing pyramid, which defines CSR as a set of economic, legal, ethical, and philanthropic activities. Then the dimensioning of the model of corporate responsibility in postal system was performed, where seven categories of the CSR model were defined. Only one category (out of seven) represents a set of all four activities defined by the existing pyramid. Based on this, a new model of CSR in the postal system was developed, that is seen through the development of three dimensions of the postal network: physical (PH), electronic (E), and financial (F). The main objective of the paper is to define a CSR model that will ensure the economic, social, and environmental development of the postal market by synergistic operation of all three dimensions of the postal network. An analysis of the existing state of the postal services market was carried out, and then the level of the future development of the postal network was determined. Through evaluation or systematic and objective assessment of the CSR model based on the determined parameters, measurability of the CSR model is assured. This paper deals with the case of the public postal operator (PPO) in the Republic of Serbia (RS).


Author(s):  
Muhammad Adnan Khurshid ◽  
Abdulrahman Al-Aali ◽  
Ahmed Ali Soliman ◽  
Salmiah Mohamad Amin

Purpose – The purpose of this study is to develop an Islamic corporate social responsibility (ICSR) model. Design/methodology/approach – Based on Qur’anic verses and previous literature, the authors aim to develop an ICSR model with an extension of the corporate social responsibility (CSR) theory of Carroll (1979). Findings – This study extends the theory of Carroll (1979) using an operational definition of CSR that encompasses the economic, legal, ethical and philanthropic dimensions of CSR from an Islamic perspective. This ICSR model is applicable to both Islamic and non-Islamic business systems because both Islamic and Western CSR have common humanitarian grounds. Research limitations – The conceptual research is not tested in this article. Further, not all Islamic principles are integrated in this model. Originality/value – Many Western theoreticians have attempted to offer theoretical, moral and ethical grounds for CSR initiatives. However, these attempts have been broadly criticized for problems relating to justification, conceptual clarity and possible inconsistency and for failing to provide adequate ethical guidance to business executives who must determine which course to pursue and their level of commitment. Therefore, there is a need to develop the concept of CSR, which has gained popularity and wide acceptance among the Western and Islamic business communities, especially from an Islamic perspective.


2014 ◽  
Vol 13 (7) ◽  
pp. 1625 ◽  
Author(s):  
Claudia Sevilla-Sevilla ◽  
Maria Dolores Reina-Paz ◽  
Ainhoa Rodriguez-Oromendia

The embrace of corporate social responsibility (CSR) by the Spanish hospitality industry is still in the early stages. Few hotel companies publish sustainability reports, although the number of tourism and distribution channel organizations (tour operators, online travel agencies, etc.) incorporating specific aspects of CSR is growing each year. In this paper, the authors analyze whether CSR has a direct effect on end-consumer demand in Spain, identifying those aspects that customers evaluate positively.


Retos ◽  
2021 ◽  
Vol 43 ◽  
pp. 1106-1115
Author(s):  
Ingrid Fonseca ◽  
Jayson Bernate ◽  
Cristian Perez

Las organizaciones deportivas sirven como plataforma para llevar a cabo transformaciones a nivel social, medio ambiental y económico y para promover el bienestar de las personas. De esta manera, se suscitan acciones sostenibles y en búsqueda del éxito organizacional se implementan mecanismos de regulación y se respeta la opinión de los grupos de interés. El objetivo de esta revisión sistemática es identificar y describir los modelos de responsabilidad social corporativa implementados en el sector deporte. Siguiendo la estructura del protocolo PRISMA se realizó una revisión sistemática en cuatro bases de datos (SportDiscus, Scopus, Scielo y Proquest), utilizando las palabras clave “corporate social responsibility”, “model”, “sport”, “measuring” y “sport organization”, el período de búsqueda fue de 10 años (2011-2020) y se seleccionaron un total de 15 artículos. Entre los resultados se encontró que los modelo de RSC en el sector deporte son escasos y los existentes se basan en escalas, cuestionarios y guiones de entrevista semiestructurada para conocer la opinión de los fanáticos, los deportistas y los gerentes. La evidencia científica indica la necesidad de implementar de manera efectiva los modelos de RSC porque son un canal de motivación, confianza y legitimidad con los deportistas, aficionados y grupos de interés, mejoran la imagen corporativa y la relación con la comunidad. Esta investigación presenta una línea de estudio para investigaciones futuras y sugerencias para que las organizaciones deportivas generen beneficios en los grupos de interés y promuevan valores.  Abstract. Sports organizations serve as a platform to carry out transformations at a social, environmental and economic level and to promote the well-being of people. In this way, sustainable actions are raised and in search of organizational success, regulatory mechanisms are implemented and the opinion of stakeholders is respected. The objective of this systematic review is to identify and describe the corporate social responsibility models implemented in the sports sector. Following the structure of the PRISMA protocol, a systematic review was carried out in four databases (SportDiscus, Scopus, Scielo and Proquest), using the keywords "corporate social responsibility", "model", "sport", "measuring" and "sport organization ”, the search period was 10 years (2011-2020) and a total of 15 articles were selected. Among the results, it was found that CSR models in the sports sector are scarce and the existing ones are based on scales, questionnaires and semi-structured interview scripts to find out the opinion of fans, athletes and managers. Scientific evidence indicates the need to effectively implement CSR models because they are a channel of motivation, trust and legitimacy with athletes, fans and interest groups, improve the corporate image and the relationship with the community. This research presents a line of study for future research and suggestions for sports organizations to generate benefits for interest groups and promote values.


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