Crisis planning: Survey results from Hurricane Katrina and implications for performance improvement professionals

2008 ◽  
Vol 20 (3-4) ◽  
pp. 27-51 ◽  
Author(s):  
Holly M. Hutchins ◽  
Heather Annulis ◽  
Cyndi Gaudet
2009 ◽  
Vol 4 (4) ◽  
pp. 19-Apr ◽  
Author(s):  
Pamela Powell ◽  
Marilyn Smith ◽  
Lynette Black

The National Preparedness Guidelines (2007) state, “as uniformed responders account for less than 1% of the total U.S. population, it is clear that citizens must be better prepared, trained, and practiced on how best to take care of themselves and assist others in those first crucial hours during and after a catastrophic incident.” This is increasingly more evident due to recent disasters such as hurricane Katrina. The Alert, Evacuate and Shelter (AES) program identified and trained youth/adult teams to use geospatial technology to map shelter locations and evacuation routes. Training began with team building activities to strengthen and build youth/adult preparedness partnerships. Program evaluations revealed a major shift in thinking about the positive potential level of involvement of youth in emergencies. Survey results immediately following trainings revealed statistically significant increases in participant knowledge gain regarding emergency preparedness. Follow-up evaluations indicate the success of this project in meeting community preparedness goals.


2014 ◽  
Vol 22 (3) ◽  
pp. 1-31 ◽  
Author(s):  
Sang Cheol Park ◽  
Gee-Woo BocK ◽  
Won Jun Lee ◽  
Cheng Zhang

This research addresses the theoretically neglected question of how the internal diffusion of inter-organizational systems (IOS) into a firm's activities and its external diffusion into the supply chain partners influence performance improvement. Drawing on the resource-based view, our research model posits that organizational and relational resources affect both internal and external diffusion, which in turn, influence performance improvement. Survey results from 187 managers in Korean and Chinese firms showed that while the impact of organizational resources on a firm's performance improvement was fully mediated by IOS diffusion, the diffusion partially mediates the impact of relational resources on performance improvement. This study also revealed a significantly different pattern of diffusion between Korean and Chinese firms, i.e. showing the impact of organizational and relational resources on a firm's performance through external diffusion of IOS are significantly greater in Korean firms, while the impact of internal diffusion was significantly greater in Chinese firms. In other words, Korean firms tend to externally diffuse IOS toward their business partners, while Chinese firms tend to internally diffuse IOS by deploying IOS from their partners. The implications of these findings for both research and practice are discussed.


Author(s):  
Frank Q. Fu ◽  
Hong Yi ◽  
Yuan Zheng ◽  
Lidan Li ◽  
Xiangjiang Wang ◽  
...  

This case demonstrates an award-winning performance improvement project conducted by a large state-owned enterprise in China that satisfies the 10 standards of performance improvement and adds value to the organization. Multiple tools developed by performance improvement professionals in China are used to develop and implement marketing strategies and achieve market share improvement goals. These tools are based on the performance improvement literature, specifically designed for and empirically tested in the Chinese market. The case also shows benefits and challenges associated with integrating performance improvement and marketing management.


Stroke ◽  
2021 ◽  
Vol 52 (Suppl_1) ◽  
Author(s):  
Denise Gaffney ◽  
Lorina Punsalang ◽  
Alvina Mkrtumyan ◽  
Raeesa Dhanji ◽  
David L McCartney ◽  
...  

Background: Performance Improvement (PI) enhances processes, services, and outcomes. The Joint Commission (TJC) standards require a comprehensive approach to PI. This can be challenging due to variability of staffing within a stroke program. The stroke coordinator is often left to manage PI projects, which can be arduous due to the multiple demands of their role. A dedicated Stroke Quality Coordinator RN (SQCRN) manages quality improvement activities solely for the stroke program. It is a unique position that requires clinical knowledge of stroke, neuro-interventional and neurosurgical procedures, as well as, comprehension of regulatory requirements, PI and data analysis. Purpose: To determine if having an SQCRN dedicated to a stroke program results in an increased number of PI Projects implemented. Methods: The SQCRN initiative was implemented in 2020 with the objective of determining the impact of having a dedicated SQCRN on the number of projects completed. A survey was created consisting of 5 questions and sent to 328 individuals via email utilizing an anonymous Microsoft Forms Link. The survey was emailed to the Los Angeles Stroke Coordinator Network and National Stroke Coordinator group. Fifty-eight (17.6%) responded. Survey results were compared for stroke programs with a Dedicated SQCRN to those without. Data were analyzed using T-Test. Results: In stroke programs with a dedicated SQCRN, there were more respondents who reported 6 or greater PI projects than stroke programs who did not have a dedicated SQCRN. This was statistically significant when compared to both 2 or less (p=0.001) or 4 or less projects p=0.035. Conclusion: A dedicated SQCRN improves the number of PI projects that a stroke program can implement. PI initiatives help to improve the safety, treatments, services and quality of care in order to improve patient outcomes.


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