A Look at an Automation Adoption Through a Human Performance Technology Lens: A Case Study of Bank Tellers and Automated Teller Machines

2021 ◽  
Vol 60 (2) ◽  
pp. 21-30
Author(s):  
Scott Mavers ◽  
Rose Baker
Keyword(s):  
Human Performance ◽  
Human Performance Technology ◽  
Performance Technology ◽  
Automated Teller Machines ◽  
Bank Tellers

Implementation of Semantic Search to Support Clinical Decision-Making

2015 ◽  
pp. 270-286
Author(s):  
Andrew Tawfik ◽  
Karl Kochendorfer
Keyword(s):  
Human Performance ◽  
Clinical Decision Making ◽  
Information Overload ◽  
Clinical Decision ◽  
Human Performance Technology ◽  
The United States ◽  
Semantic Search ◽  
Current Case ◽  
Performance Technology

The current case study is situated within a large, land grant hospital located in the Midwestern region of the United States. Although the physicians had seen an increase in medical related human performance technology (HPTs) within the organization (e.g. computer physician ordered entry) some challenges remained as the hospital sought to improve the productivity of the electronic health record (EHRs). Specifically, physicians had difficulty finding information embedded within the chart due to usability problems and information overload. To overcome the challenges, a semantic search within the chart was implemented as a solution for physicians to retrieve relevant results given the conceptual semantic pattern. The case study will discuss many elements of the implementation based on our experience and feedback from clinicians. The case will specifically highlight the importance of training and change agents within an organization.

Improving Practice Through Non-Instructional Technology Platforms

2019 ◽  
pp. 499-527
Author(s):  
Allison M. Bell ◽  
Andrea Leigh Hernandez ◽  
Wenhao David Huang
Keyword(s):  
Instructional Technology ◽  
Informal Learning ◽  
Community Of Practice ◽  
Human Performance ◽  
Human Performance Technology ◽  
Performance Technology ◽  
Technology Platforms ◽  
Short Period ◽  
Central Illinois

This case study describes the processes and outcomes of intentional efforts to formalize and enable learning, communication, and collaboration in a network of nonprofit practitioners to enhance the capacity and effectiveness of member organizations. After identifying a need for nonprofits in Central Illinois to have increased awareness of others' efforts and work together to a greater extent, a technology-enabled Community of Practice (CoP) was formed to facilitate positive change. After a short period of implementation, an evaluation found that the virtual CoP was valued by members as an important source of learning, networking, and finding resources. Further, intentional efforts to facilitate nonprofit network activities and productivity led to meaningful outcomes in this community and members' performance. This case study serves as a non-instructional Human Performance Technology (HPT) example for consideration by organizations seeking to support informal learning among nonprofit employees and stakeholders in order to improve and sustain members' performance.

Improving Practice through Non-Instructional Technology Platforms

2015 ◽  
pp. 117-153
Author(s):  
Allison M. Bell ◽  
Andrea Leigh Hernandez ◽  
Wenhao David Huang
Keyword(s):  
Instructional Technology ◽  
Informal Learning ◽  
Community Of Practice ◽  
Human Performance ◽  
Human Performance Technology ◽  
Performance Technology ◽  
Technology Platforms ◽  
Short Period ◽  
Central Illinois

This case study describes the processes and outcomes of intentional efforts to formalize and enable learning, communication, and collaboration in a network of nonprofit practitioners to enhance the capacity and effectiveness of member organizations. After identifying a need for nonprofits in Central Illinois to have increased awareness of others' efforts and work together to a greater extent, a technology-enabled Community of Practice (CoP) was formed to facilitate positive change. After a short period of implementation, an evaluation found that the virtual CoP was valued by members as an important source of learning, networking, and finding resources. Further, intentional efforts to facilitate nonprofit network activities and productivity led to meaningful outcomes in this community and members' performance. This case study serves as a non-instructional Human Performance Technology (HPT) example for consideration by organizations seeking to support informal learning among nonprofit employees and stakeholders in order to improve and sustain members' performance.

An application of human performance technology: A case study at LG CNS

2009 ◽  
Vol 1 (2) ◽  
pp. 211-225 ◽  
Author(s):  
Chang-Kuk Ahn ◽  
Cheong-woon Kang ◽  
Jai-Hyoung Park ◽  
Seong Taek Rim
Keyword(s):  
Human Performance ◽  
Human Performance Technology ◽  
Performance Technology

The HPT Model Applied to a University Technology and Learning Center's Resource Allocation

2020 ◽  
pp. 42-57
Author(s):  
Sreeja Sreenivasan Mattookkaran ◽  
Terri Mestre ◽  
Barbara Shortt ◽  
Florence Martin
Keyword(s):  
Resource Allocation ◽  
Graduate Students ◽  
Performance Analysis ◽  
Human Performance ◽  
Human Performance Technology ◽  
Instructional Systems ◽  
Performance Technology ◽  
Cause Analysis ◽  
Technology And Learning

The International Society for Performance Improvement (ISPI) Human Performance Technology model was used as a guideline for this case study and applied to assess and evaluate the resource allocation at the Technology and Learning Center (TLC). This model has proven to be a useful guideline as a process to be followed during the project. A team of instructional systems technology graduate students served in a consulting role on this project to help the TLC allocate resources and redesign processes on how support tickets were handled. The project team conducted performance analysis through extensive stakeholder interviews and extant data review to perform organizational, environmental, gap and cause analysis. Through these analyses, performance issues were isolated, the causes behind them were identified and concluded with the recommendation of interventions to the client.

Human Performance Technology and Knowledge Management: A Case Study

2008 ◽  
Vol 18 (2) ◽  
pp. 37-55 ◽  
Author(s):  
Anne P. Massey ◽  
Mitzi M. Montoya-Weiss ◽  
Tony M. O'Driscoll
Keyword(s):  
Knowledge Management ◽  
Human Performance ◽  
Human Performance Technology ◽  
Performance Technology

Implementation of Semantic Search to Support Clinical Decision-Making

2019 ◽  
pp. 966-979
Author(s):  
Andrew Tawfik ◽  
Karl Kochendorfer
Keyword(s):  
Human Performance ◽  
Clinical Decision Making ◽  
Information Overload ◽  
Clinical Decision ◽  
Human Performance Technology ◽  
The United States ◽  
Semantic Search ◽  
Current Case ◽  
Performance Technology

The current case study is situated within a large, land grant hospital located in the Midwestern region of the United States. Although the physicians had seen an increase in medical related human performance technology (HPTs) within the organization (e.g. computer physician ordered entry) some challenges remained as the hospital sought to improve the productivity of the electronic health record (EHRs). Specifically, physicians had difficulty finding information embedded within the chart due to usability problems and information overload. To overcome the challenges, a semantic search within the chart was implemented as a solution for physicians to retrieve relevant results given the conceptual semantic pattern. The case study will discuss many elements of the implementation based on our experience and feedback from clinicians. The case will specifically highlight the importance of training and change agents within an organization.

Improving School Systems

2020 ◽  
pp. 32-45
Author(s):  
Joseph R. Castilleja
Keyword(s):  
No Child Left Behind ◽  
School Improvement ◽  
School Leadership ◽  
Human Performance ◽  
Human Performance Technology ◽  
The United States ◽  
Performance Technology ◽  
Roles And Responsibilities ◽  
Every Student Succeeds Act

Since the start of the United States' No Child Left Behind Act of 2002 (NCLB), and now the Every Student Succeeds Act (ESSA), schools that underperform have been under significant pressure to improve academic achievement. The responsibility for such improvement is placed on school leadership, namely school principals. The endeavor of school improvement takes on many forms since the process varies from one U.S. state to another, meaning that school “turnaround” is becoming a specialization within the work that a principal is already expected to perform. Principals of underperforming schools must therefore familiarize themselves with the specialized roles and responsibilities of the “turnaround principal” to yield results in their own schools. This case study takes a human performance technology approach to understand how one school successfully improved on-time graduation rates (i.e., within four years) by bringing a turnaround principal on board, then later sustaining results by hiring a permanent sustainment principal.

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