Ontological support for a measurement and evaluation framework

2008 ◽  
Vol 23 (12) ◽  
pp. 1282-1300
Author(s):  
Luis Olsina ◽  
Fernanda Papa ◽  
Hernán Molina
Keyword(s):  
Evaluation Framework ◽  
Measurement And Evaluation

Evaluating the Impact and ROI of Medical Education Programs

2020 ◽  
pp. 261-293
Author(s):  
Timothy R. Brock
Keyword(s):  
Medical Education ◽  
Evaluation System ◽  
Process Model ◽  
Comprehensive Evaluation ◽  
Evaluation Framework ◽  
Evaluation Methodology ◽  
Education Programs ◽  
Organizational Excellence ◽  
Medical Education Program ◽  
Measurement And Evaluation

Medical education programs must deliver valued results that stakeholders expect in return for their funding investments. In the past, healthcare organizations accepted reports about test results and participant perceptions of the program as adequate evidence of course outcomes. Today, program funders expect evaluations that provide evidence that medical education programs improve organizational excellence measures to justify ongoing funding. This chapter will explain four of the five elements required of a proven, comprehensive evaluation system. This five-element system is necessary to provide the desired organizational excellence evidence that medical educators can adopt to address the needs of stakeholders at different levels of an organization. Specifically, this chapter will overview an evaluation framework, a process model, and guiding principles that are crucial elements of this methodology. The chapter ends with a case study that shows how a medical education team used this measurement and evaluation methodology to plan how they would design and evaluate a medical education program requested by executives to solve an ICU central line infection problem.

Developing a performance measurement and evaluation framework for the Albert Obesity Program

2011 ◽  
Vol 35 (2) ◽  
pp. 212
Author(s):  
J.J.E. Lovely ◽  
A. Estey ◽  
J. Nelson ◽  
C. Ellendt ◽  
A.M. Sharma
Keyword(s):  
Performance Measurement ◽  
Evaluation Framework ◽  
Measurement And Evaluation ◽  
A Performance

scholarly journals Tracking Australia’s Progress to a Low Carbon Economy

2014 ◽  
Vol 126 (2) ◽  
pp. 29
Author(s):  
John Thwaites
Keyword(s):  
Carbon Activity ◽  
Evaluation Framework ◽  
Low Carbon ◽  
Low Carbon Economy ◽  
Industrial Energy ◽  
Australian Economy ◽  
Measurement And Evaluation ◽  
Industrial Energy Efficiency ◽  
Available Information ◽  
Carbon Economy

Tracking Progress is the first national index of Australia’s progress towards a low carbon economy. With increasing business and community focus on how best to transition to a low carbon future, it is critical to have a robust measurement and evaluation framework for low carbon activity. ClimateWorks Australia has undertaken a detailed analysis of activity occurring across the Australian economy that reduces or avoids greenhouse gas emissions, pulling together the available information and data across key sectors: power, industry, buildings and land-use, and waste. In addition ClimateWorks has produced a special report on factors influencing large industrial energy efficiency.

Performance Measurement and Evaluation Framework of Public Microtransit Service

2021 ◽  
pp. 036119812110286
Author(s):  
Todd Hansen ◽  
Michael Walk ◽  
Shuman Tan ◽  
Ahmadreza Mahmoudzadeh
Keyword(s):  
Performance Measurement ◽  
Demand Response ◽  
Research Team ◽  
Performance Standards ◽  
Performance Measure ◽  
Evaluation Framework ◽  
Financial Characteristics ◽  
Measurement And Evaluation ◽  
Service Standards ◽  
Goals And Objectives

This research project developed an evaluation framework and service standards for microtransit service at a metropolitan transportation authority. Microtransit provides an elevated level of service from traditional demand response, enabling more spontaneous travel and better connectivity to the fixed-route system, meaning microtransit service performance standards fit in between traditional demand response and fixed route. Microtransit neighborhood zones also serve distinct purposes depending on the operational and financial characteristics of a given zone. The purpose of this evaluation framework project was to determine the optimal performance measurement process for microtransit service. The research team developed the evaluation framework through gathering information from agency staff on current goals and objectives for microtransit, conducting an industry scan, and determining measurable metrics from available data sources. The project developed a typology of microtransit service zones, then created the evaluation framework using the performance measures applicable to agency goals. The research team conducted a final test of the framework at the six-month period of service to refine the measures as needed. Minimum standards and optimal goals were set for each performance measure based on system performance and agency goals for innovative service. The framework uses service standards and goals that are applicable to given types of neighborhood zones and distinct from baseline standards for fixed-route or other demand-responsive service. The evaluation framework can be integrated into transit agency service standards to measure the success of microtransit neighborhood zones and planning future service.

scholarly journals Dynamic Measurement and Evaluation of Hotel Customer Satisfaction Through Sentiment Analysis on Online Reviews

2021 ◽  
Vol 33 (6) ◽  
pp. 1-27
Author(s):  
Zhou Gang ◽  
Liao Chenglin
Keyword(s):  
Customer Satisfaction ◽  
Sentiment Analysis ◽  
Online Reviews ◽  
Dynamic Measurement ◽  
Evaluation Framework ◽  
Online Review ◽  
Emotional Intensity ◽  
Competitor Analysis ◽  
Measurement And Evaluation

Both researchers and practitioners have attached great importance to the measurement and evaluation of hotel customer satisfaction. However, there are several problems in the dimensions, methods and conclusions. Thus, it is urgent to standardize the theories, methods, and techniques. The purpose of this study is to propose a dynamic measurement and evaluation framework for hotel customer satisfaction through sentiment analysis on online reviews. The framework consists of five steps: (1)The corpus is obtained from online review sites; (2)From the perspective of managers, the useful texts are recognized; (3)Based on the useful texts, a three-layer index system is created; (4)The center term-based short sentence sentimental orientation (CTSSSO) algorithm is developed to compute emotional intensity, then dynamically measure the customer satisfaction; (5)The dynamic important performance competitor analysis (DIPCA) is adopted for dynamic evaluation of customer satisfaction.The feasibility of our framework was demonstrated through a case study on the online reviews of two five-star hotels.

scholarly journals Dynamic Measurement and Evaluation of Hotel Customer Satisfaction through Sentiment Analysis on Online Reviews

2021 ◽  
Vol 33 (6) ◽  
pp. 0-0
Keyword(s):  
Customer Satisfaction ◽  
Sentiment Analysis ◽  
Online Reviews ◽  
Dynamic Measurement ◽  
Evaluation Framework ◽  
Online Review ◽  
Emotional Intensity ◽  
Competitor Analysis ◽  
Measurement And Evaluation

Both researchers and practitioners have attached great importance to the measurement and evaluation of hotel customer satisfaction. However, there are several problems in the dimensions, methods and conclusions. Thus, it is urgent to standardize the theories, methods, and techniques. The purpose of this study is to propose a dynamic measurement and evaluation framework for hotel customer satisfaction through sentiment analysis on online reviews. The framework consists of five steps: (1)The corpus is obtained from online review sites; (2)From the perspective of managers, the useful texts are recognized; (3)Based on the useful texts, a three-layer index system is created; (4)The center term-based short sentence sentimental orientation (CTSSSO) algorithm is developed to compute emotional intensity, then dynamically measure the customer satisfaction; (5)The dynamic important performance competitor analysis (DIPCA) is adopted for dynamic evaluation of customer satisfaction.The feasibility of our framework was demonstrated through a case study on the online reviews of two five-star hotels.

scholarly journals Making performance management relevant in complex and inter-institutional contexts: using outcomes as performance attractors

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Max French ◽  
Ali Mollinger-Sahba
Keyword(s):  
Performance Management ◽  
Autonomous Navigation ◽  
Evaluation Framework ◽  
Content Type ◽  
Institutional Settings ◽  
Performance Framework ◽  
Effective Performance ◽  
Learning And Adaptation ◽  
Institutional Contexts ◽  
Measurement And Evaluation

PurposeModern public service systems tackle many complex issues by operating across institutional boundaries. Performance management must operate in this context without clear lines of accountability or central authority. This paper introduces and develops the theoretical mechanism of “performance attraction” to describe how outcomes and associated performance indicators can operate as organising instruments in inter-institutional contexts by attracting, rather than directing, institutional behaviour.Design/methodology/approachWe explore the “performance attractor” role played by outcomes through a multiple case study analysis of three prominent outcomes frameworks operating at the regional, national and international levels: the Scottish Government's National Performance Framework, the Western Australian Alliance to End Homelessness Outcomes Measurement and Evaluation Framework and the United Nations' Sustainable Development Goals.FindingsWe find support for two theorised mechanisms facilitated by the performance attractor concept: (1) that performance attractors enable coordination by creating a shared sense of responsibility for interdependent goals while also permitting autonomous navigation of individual contexts and (2) that performance attractors support performance improvement by motivating collective learning and adaptation informed by institutional interdependencies. Cases relied primarily on voluntary adoption of outcomes frameworks, rather than utilising more coercive forms of accountability. Further studies should explore the institutional response to performance attractors to better understand the potential of this mechanism.Originality/valueThe paper contributes to a growing body of critical literature that has explored alternatives to traditional control-oriented performance management in complex and inter-institutional settings. We describe design principles that policymakers and practitioners can adopt to construct more effective performance frameworks in these conditions.

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