The Relationship between Coworker Incivility, Emotional Exhaustion, and Organizational Outcomes: The Mediating Role of Emotional Exhaustion

2014 ◽  
Vol 25 (6) ◽  
pp. 701-712 ◽  
Author(s):  
Won-Moo Hur ◽  
Byung-Soo Kim ◽  
Sung-Jae Park
Keyword(s):  
Emotional Exhaustion ◽  
Organizational Outcomes ◽  
Mediating Role ◽  
The Relationship

Coping with workplace ostracism: the roles of emotional exhaustion and resilience in deviant behavior

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Hongyan Jiang ◽  
Xianjin Jiang ◽  
Peizhen Sun ◽  
Xiuping Li
Keyword(s):  
Emotional Exhaustion ◽  
Mediation Analysis ◽  
Deviant Behavior ◽  
Moderated Mediation ◽  
Content Type ◽  
Manufacturing Enterprises ◽  
Mediating Role ◽  
Workplace Ostracism ◽  
The Relationship

PurposeThe purpose of this paper is to explicate the relationship between workplace ostracism and deviant behavior, and further test the mediating role of emotional exhaustion and the moderating role of resilience.Design/methodology/approachA sample of 409 first-line production workers from four manufacturing enterprises in China was collected. A moderated mediation analysis was employed to test the hypotheses and examine the relationships proposed in the research framework.FindingsThe findings indicate that emotional exhaustion could mediate the relationship between workplace ostracism and deviant behavior. Moreover, the results from the moderated mediation analysis suggest that the mediation of emotional exhaustion is moderated by resilience such that with a higher level of resilience, the mediation effect of emotional exhaustion becomes weaker.Research limitations/implicationsThe participants of this study are limited to manufacturing enterprises, and thus our findings may not be equally valid for other types of industries. Meanwhile, this study is a cross-sectional research that could not explain the causal relationship between workplace ostracism and deviant behavior.Practical implicationsThe present research can offer some managerial implications about how to avoid the occurrence of workplace ostracism and deviant behavior for organizations.Originality/valueThis study constructs a moderated mediation model by introducing the potential mediating role of emotional exhaustion and the moderating effect of resilience in order to reveal the mechanism through which workplace ostracism relates to deviant behavior. Our research not only integrates and enriches the ideas of the Stress-Non-Equilibrium-Compensation Approach and the Transactional Model of Stress and Coping Theory but could also inform future management practices for mitigating the negative consequences of workplace ostracism.

scholarly journals Does perceived manager support reduce hotel supervisors' emotional exhaustion? The mediating role of control over time and negative emotions

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Han Chen ◽  
Yvette Green ◽  
Kim Williams
Keyword(s):  
Emotional Exhaustion ◽  
Perceived Control ◽  
Negative Emotions ◽  
Equation Modeling ◽  
Content Type ◽  
Mediating Role ◽  
Manager Support ◽  
The Relationship ◽  
Over Time

PurposeSupervisory employees in the hotel industry experience high levels of emotional exhaustion. The current study aims to examine the impact of perceived manager support, perceived control over time and negative emotions at others on hotel supervisors' emotional exhaustion. It further investigates the mediating role of perceived control over time and negative emotions at others on the relationship between perceived manager support and hotel supervisors' emotional exhaustion.Design/methodology/approachPaper questionnaires were distributed at a hotel supervisor training seminar. A total of 155 usable responses were collected from hotel supervisors. Confirmatory factor analysis and structural equation modeling were used for hypotheses testing.FindingsResults showed that perceived manager support and perceived control over time both were negatively associated with hotel supervisors' emotional exhaustion. Negative emotions at others were positively related to hotel supervisors' emotional exhaustion. Both perceived control over time and negative emotions at others were found to mediate the relationship between perceived manager support and hotel supervisors' emotional exhaustion.Originality/valueThe study applied the job demand–resources model and the affective event theory to examine hotel supervisors' emotional exhaustion. The mediating role of perceived control over time and negative emotions at others added to the current knowledge of factors that are associated with hotel supervisory employees' emotional exhaustion.

Authentic Leadership and Innovation: The Mediating Role of Affective and Cognitive Integration, and Engagement in Work Teams

2021 ◽  
pp. 2140004
Author(s):  
Javier Blanch ◽  
Francisco Gil ◽  
Alfredo Rodriguez ◽  
Mirko Antino
Keyword(s):  
Authentic Leadership ◽  
Organizational Context ◽  
Work Teams ◽  
Organizational Outcomes ◽  
Mediating Effect ◽  
Cognitive Integration ◽  
Mediating Role ◽  
Digital Ecosystem ◽  
The Relationship

This study explores the relationship between authentic leadership and innovation at the team level of analysis. The proposed research model outlines the intervention of three mediating variables: cognitive integration, affective integration, and work engagement. Data were collected from 32 organizations (132 teams) ascribed to the so-called digital ecosystem, an organizational context in which the needs for authentic leadership and innovation seem to be integral to the firm’s performance to succeed in the marketplace. The research supported the presence of a positive relationship between authentic leadership and innovation in work teams. Additionally, affective integration and engagement were found to mediate the relationship between the dependent and the independent variables. Cognitive integration, however, did not manifest any mediating effect. Theoretically, these findings support the consideration of authentic leadership as a job resource that is able to enhance the organizational outcomes, according to the Job Demand and Resources Model.

Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance

2006 ◽  
Vol 12 (2) ◽  
pp. 101-115 ◽  
Author(s):  
Pieter A Van Dijk ◽  
Andrea Kirk Brown
Keyword(s):  
Emotional Exhaustion ◽  
Job Outcomes ◽  
Emotional Dissonance ◽  
Emotional Labour ◽  
Mediating Role ◽  
Mediator Role ◽  
Customer Services ◽  
Dissonance Theory ◽  
The Relationship

ABSTRACTConflicting empirical findings in studies assessing the relationship between emotional labour and negative job outcomes are partly due to the lack of clarity regarding the conceptualisation and measurement of emotional dissonance. Emotional dissonance has been variously described and measured as an antecedent or as a consequence of the performance of emotional labour, as well as an inherent component of emotional labour. Recent conceptualisations of dissonance have proposed a mediator role for emotional dissonance between emotional labour and the outcome of emotional exhaustion. Concepts from cognitive dissonance theory support this conceptualisation and were used to empirically test this proposed relationship with a sample of 181 staff from two tourism based organisations providing a range of visitor/customer services. The results demonstrated a significant partial mediation role for emotional dissonance in the relationship between emotional labour and emotional exhaustion, supporting the use of a more theoretically and methodologically consistent measure of emotional dissonance.

scholarly journals The Effect of Trait Mindfulness on Teachers’ Emotional Exhaustion: The Chain Mediating Role of Psychological Capital and Job Engagement

Healthcare ◽  
2021 ◽  
Vol 9 (11) ◽  
pp. 1527
Author(s):  
Yufang Bi ◽  
Xindong Ye
Keyword(s):  
Emotional Exhaustion ◽  
Work Engagement ◽  
Psychological Capital ◽  
Mediation Effect ◽  
Job Engagement ◽  
Trait Mindfulness ◽  
Health It ◽  
Mediating Role ◽  
The Relationship

Emotional exhaustion has become an important occupational health problem faced by teachers, and it has seriously affected their mental health. It is necessary to pay attention to the factors that affect emotional exhaustion. In this study, 815 frontline university faculty were selected as subjects to explore the relationship between trait mindfulness and emotional exhaustion and the role of psychological capital and work engagement in this relation, using the trait mindfulness, psychological capital, work engagement, and emotional exhaustion scales. It was found that trait mindfulness and emotional exhaustion are negatively correlated; the mediating role of psychological capital between trait mindfulness and emotional exhaustion is not significant; the mediating role of work engagement between trait mindfulness and emotional exhaustion is significant; the chain mediation effect of psychological capital and work engagement between trait mindfulness and emotional exhaustion are significant.

Work–family conflict and job satisfaction among construction professionals: the mediating role of emotional exhaustion

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Tharindu C. Dodanwala ◽  
Pooja Shrestha
Keyword(s):  
Job Satisfaction ◽  
Emotional Exhaustion ◽  
Family Conflict ◽  
Structural Equation Models ◽  
Work Family Conflict ◽  
Content Type ◽  
Mediating Role ◽  
Work Family ◽  
The Relationship

Purpose Work–family conflict plays a vital role in employees’ work-related satisfaction and emotional exhaustion measures. Yet, the theoretical interrelationship between work–family conflict, emotional exhaustion and job satisfaction has not been fully explored in the construction literature. Hence, this study aims to assess emotional exhaustion’s mediating role in the relationship between work–family conflict and job satisfaction of the construction professionals. Design/methodology/approach Data were gathered from a cross-sectional survey of 308 project-level construction professionals in Sri Lanka. A confirmatory factor analysis followed by three structural equation models was used in analyzing the research hypotheses. Findings The results support the mediation model of emotional exhaustion, in which the emotional exhaustion fully mediated the relationship between work–family conflict and job satisfaction. Hence, the authors concluded that a higher level of work–family conflict would directly contribute to a greater degree of emotional exhaustion, which in turn lessens the job satisfaction of the project employees. Originality/value In identifying how work–family conflict, emotional exhaustion and job satisfaction are linked together, the present study added the mediating role of emotional exhaustion to the previous empirical research on the relationship between work–family conflict and job satisfaction in the context of the construction industry.

scholarly journals The Mediating Role of Emotional Exhaustion in the Relationship of Mindfulness with Turnover Intentions and Job Performance

Mindfulness ◽  
2016 ◽  
Vol 8 (3) ◽  
pp. 707-716 ◽  
Author(s):  
Jochen Reb ◽  
Jayanth Narayanan ◽  
Sankalp Chaturvedi ◽  
Srinivas Ekkirala
Keyword(s):  
Job Performance ◽  
Emotional Exhaustion ◽  
Turnover Intentions ◽  
Mediating Role ◽  
Relationship Of ◽  
The Relationship

scholarly journals The relationship between job demands and workplace incivility in an industrial company: the mediating role of emotional exhaustion and moderating role of perceived organizational support

2021 ◽  
Author(s):  
T Rahimi Pordanjani ◽  
A Ghorbanian
Keyword(s):  
Emotional Exhaustion ◽  
Organizational Support ◽  
Perceived Organizational Support ◽  
Job Demands ◽  
Workplace Incivility ◽  
Mediating Role ◽  
The Relationship ◽  
Moderating Role ◽  
Industrial Company

Introduction: workplace incivility is one of the subtle forms of interpersonal and organizational abuse. The purpose of the present study was to investigate the causal relationship between job demands and workplace incivility with the mediating role of emotional exhaustion and the moderating role of perceived organizational support in an industrial company employee. Materials and Methods: In this descriptive correlational study, the statistical population was all employees of Bojnourd Cement Company, and 321 workers were selected according to the Cochran formula and by a simple random sampling method. The research data were collected using the Cortina et al. (2001) workplace incivility questionnaires, Jong et al. (1993) job demands, Maslach's emotional exhaustion (1981), and Eisenberger et al. (1986) perceived organizational support. SPSS and AMOS 23 software were used for data analysis. Results: The results showed that the proposed model has a good fit. Job demands have a direct and indirect effect through emotional exhaustion on workplace incivility (p> 0.0001). The results also showed that the interaction of job demands and perceived organizational support, beyond the effects of the main variables, produced 1.5% added monopoly variance (R2Δ = 0.015, FΔ = 49.50, P <0.05) for the model. Conclusion: The results showed the importance of organizational support as a moderator and emotional exhaustion as a mediator between the relationship between job demands and workplace incivility. Therefore, organizations can reduce emotional exhaustion and workplace incivility by reducing their job demands. Supportive programs are also suggested to reduce the impact of job demands on workplace incivility.

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