Program Management for Improved Business Results

Author(s):  
Russ J. Martinelli ◽  
James M. Waddell ◽  
Tim J. Rahschulte
Author(s):  
Dragan Z. Milosevic ◽  
Russ J. Martinelli ◽  
James M. Waddell

2020 ◽  
Vol 42 (5) ◽  
pp. 729-758
Author(s):  
Ji Sue Lee ◽  
Hee Ho Park ◽  
Kwang Suk Lim ◽  
Hee Jae Lee ◽  
Suk-Jin Ha

Author(s):  
Maria Enescu ◽  
Marian Enescu

Customer experience maturity of any organization is important for its business results. This paper describes two kinds of maturity models, one based on competency evaluation of the employees on customer’s best applied practices, and the second on maturity of using digital tools to increase the customer good experience when working with the company. These approaches are useful when discuss the performance of enterprises providing products or services in the age of customer. The included case studies show the applicability of the procedures and open a way to be extended for proficiency testing workshops (for similar business) or in ranking the enterprises from the viewpoint of customer experience maturity.


2017 ◽  
Vol 18 (2) ◽  
pp. 257-289
Author(s):  
Dewi Dewi

Abstract : The Utilization Program of zakat, infak, and alms LAZISNU Banyumas there are four namely: Nu-Preneur, Nu-Smart, Nu-Skill, and Nu-Care. However, by 2017 following LAZISNU provisions, the Center will be replaced with education programs, economic programs, health programs and disaster programs. In maximizing the four programs, especially the Nu-Preneur (economic) program management strategy is using network approach, mustahik character, and business condition mustahik. The utilization of productive zakat in order to empower the mustahik welfare is valued effective. The effective use of zakat is considered effective in empowering the mustahik welfare and it can be measured from several elements, namely: The accuracy of program targets, program socialization, program objectives and program monitoring. Keywords: Program, utilization, LAZIZNU.


2021 ◽  
Author(s):  
Richard P. Kendall ◽  
Nathan S. Hariharan ◽  
Robert L. Meakin ◽  
Keith Bergeron ◽  
Douglass A. Post

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