scholarly journals A Study of the Effect of Medical Service Quality on Patient Satisfaction with a Focus on the Telemedicine Service of Colonoscopies

2016 ◽  
Vol 21 (3) ◽  
pp. 47-56
Author(s):  
Jeong Sun Lee ◽  
Min Jung Lee
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Medical Service ◽  
Telemedicine Service

scholarly journals PENGARUH INTERPERSONAL BASED MEDICAL SERVICE ENCOUNTERS TERHADAP SERVICE QUALITY , PATIENT SATISFACTION AND PATIENT TRUST

2016 ◽  
Vol 7 (1) ◽  
pp. 01
Author(s):  
Aprillia Rio Fathia
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Structural Equation ◽  
Medical Service ◽  
Service Industries ◽  
Service Encounters ◽  
Analysis Tool ◽  
Quality Factors ◽  
Patient Trust ◽  
Care Clinic

<span><em>This study aimed to examine the effect of Interpersonal Based Medical Service Encounters on </em><span><em>Service Quality, Patient Satisfaction and Patient Trust. This study used a non-probability sampling </em><span><em>with purposive sampling technique in which 200 respondents experienced patients in the ARF </em><span><em>beauty care clinic and dental clinic serve as a sample. Analysis tool used is the method of data </em><span><em>analysis used in this study is a structural equation model (SEM) with the AMOS program uses.</em><br /><span><em>From the results of this research is that the factors that can drive the satisfaction of clinic attendees </em><span><em>are factors of service quality and service medical encounters need to consider these three to be </em><span><em>able to drive satisfaction patient. Service quality factors, gave the need for greater attention to </em><span><em>the factors courtesy of the staff to the patients in which this can be done by providing training and </em><span><em>guidance is also well to the staff, especially how to be nice and polite to the patient clinic. For </em><span><em>future studies it is advisable to increase the number of samples, variables used, and applied in</em><br /><span><em>other service industries</em><span>.<br /><strong><em>Keywords: </em><em>Interpersonal Encounters.Service Based Medical Service Quality, Patient Satisfaction,</em><br /><em>Patient Trust.</em></strong></span></span></span></span></span></span></span></span></span></span><br /></span></span></span>

Exploring the Relationship between Service Quality of Private Hospitals and Patient Loyalty from the Perspective of Health Service

2020 ◽  
Author(s):  
Yubing GUO ◽  
Ye ZHOU ◽  
Xin XING ◽  
Xiaoqin LI
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Medical Service ◽  
Rapid Development ◽  
Perceived Value ◽  
Medical Services ◽  
Private Hospitals ◽  
Mediating Role ◽  
Patient Loyalty

Background: With increasing demands for medical treatment and healthcare, private hospitals have enjoyed rapid development, and the quality and satisfaction ratings of their medical services have gradually become hotspot issues. We aimed to investigate the influencing mechanisms of medical service quality, patient perceived value, patient satisfaction, and patient loyalty. Methods: On the basis of improved patient perceived value, service satisfaction, and loyalty scales, a questionnaire survey was conducted among 300 patients in 15 private hospitals in China. The action mechanisms of medical service quality, patient perceived value, patient satisfaction, and patient loyalty were verified via SPSS 22.0 and AMOS 20.0 statistical software. Results: The service quality of private hospitals was positively correlated with patient perceived value, patient satisfaction and patient loyalty. Patient perceived value was positively correlated with patient satisfaction. Patient perceived value, as well as patient satisfaction was positively correlated with patient loyalty. Patient perceived value and patient satisfaction play a mediating role between medical service quality and patient loyalty. Patient perceived value and patient satisfaction play a chain mediating role between medical service quality and patient loyalty. Conclusion: 1) Improving medical service quality is the main path to acquire patient loyalty for private hospitals. 2) When accepting high-quality medical services, patients will think that the cost paid is reasonable, and their satisfaction with private hospitals will consequently increase. 3) As patient satisfaction with private hospitals is elevated to a certain degree, they become increasingly willing to choose these hospitals again and recommend them to others.  

scholarly journals The influence that the medical service quality of the dental clinic affects to the patient satisfaction and use intention

2013 ◽  
Vol 35 (4) ◽  
pp. 387-394 ◽  
Author(s):  
In-Ho Jeong ◽  
Sook-Jeong Lee ◽  
Byung-Sik Kim ◽  
Young-Dae Park ◽  
Kyung-Ja Ji ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Medical Service ◽  
Dental Clinic
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