scholarly journals Application of Standards in Auditing of Stations for Technical Inspection of Vehicles

2012 ◽  
Vol 21 (3) ◽  
pp. 191-198 ◽  
Author(s):  
Goran Zovak ◽  
Ivo Čala ◽  
Igor Šiško
Keyword(s):  
Quality Management ◽  
Key Words ◽  
Traffic Safety ◽  
Management System ◽  
Quality Management System ◽  
Direct Consequence ◽  
The Public ◽  
Technical Inspection ◽  
The Republic

The HRN EN ISO/IEC 17020:2005 requirements have been applied to the auditing of the operation of the stations for technical inspection of vehicles which, as part of the system of technical inspections and registration of vehicles in the Republic of Croatia is carried out by the Croatian Automobile Club, based on the public accreditation issued by the Ministry of the Interior of the Republic of Croatia. The direct consequence of the application of this standard, i. e. the implementation of the quality management system is the improvement of the quality and efficiency in performing the respective activity, thus raising the level of technical roadworthiness of vehicles, i. e. traffic safety on the roads in the Republic of Croatia. KEY WORDS: supervisory/inspection bodies, quality, quality management, technical inspection of vehicles, auditing

scholarly journals Gestão do Judiciário e gestão da qualidade: uma questão de princípios - Judiciary management and quality management: a question of principles

2019 ◽  
Vol 1 (2) ◽  
Author(s):  
Alex Pizzio Da Silva ◽  
José Eudacy Feijó Paiva
Keyword(s):  
Quality Management ◽  
Public Administration ◽  
Management System ◽  
Quality Management System ◽  
Iso 9001 ◽  
The Public ◽  
Constitutional Principle ◽  
Judicial Administration ◽  
The Subject ◽  
Point Of Reference

<p>O objetivo deste artigo é contribuir ao debate acerca da gestão do Poder Judiciário tendo como referência o princípio constitucional da eficiência na administração pública e os princípios da gestão da qualidade. Sob esse enfoque são abordados os temas da crise na administração pública e na administração judiciária. Através de uma revisão bibliográfica em livros e artigos levantou-se as contribuições de autores sobre o tema em análise. Uma correlação entre os princípios da qualidade e a realidade encontrada na administração de unidades judiciárias, através das fontes analisadas para o estudo, é realizada com o fim de demonstrar a validade da aplicação dos princípios para nortear as mudanças necessárias para a melhoria da prestação jurisdicional e a aumentar a satisfação da sociedade. O artigo apresenta a aplicabilidade de um sistema de gestão da qualidade, conforme o modelo da norma ABNT NBR ISO 9001:2015, como uma alternativa eficaz para que o Poder Judiciário apresente a resposta mais adequada para a necessidade de melhoria na eficiência da gestão do Poder Judiciário.</p><p> </p><p>The purpose of this article is to contribute to the debate about the management of the Judiciary having as point of reference the constitutional principle of efficiency in the Public Administration and the principles of quality management. This approach addresses the issues of crisis in the public administration and judicial administration. Through a bibliographical review in books and articles the contributions of authors on the subject under analysis were compiled. A correlation between the principles of quality and the reality found in the management of judicial units, through the sources analyzed for the study, is established in order to demonstrate the validity of the application of the principles to guide the changes necessary to improve the jurisdictional performance and to increase the satisfaction of society. The article presents the applicability of a quality management system, according to the model of ABNT NBR ISO 9001: 2015, as an effective alternative for the Judiciary to provide the most appropriate response to the need of improving the efficiency of the Judiciary management.</p><p> </p>

scholarly journals Balanced scorecard as a tool for managing information and library activities: some approaches to implementation

Bibliosphere ◽  
2018 ◽  
pp. 101-104
Author(s):  
Yu. N. Dresher ◽  
E. A. Kosolapova ◽  
T. I. Klyuchenko
Keyword(s):  
Quality Management ◽  
Balanced Scorecard ◽  
Management System ◽  
Quality Management System ◽  
Reference Points ◽  
Strategic Objectives ◽  
Organization Effectiveness ◽  
Medical Library ◽  
Information Center ◽  
The Republic

Today, effective quality management is a factor in organizing the institution ensuring its market success in a competitive information and library market. New approaches appeared to increase the organization effectiveness. The introduction of a Balanced Scorecard (BS) is an approach that based on a causal relationship between strategic objectives reflecting their parameters and the factors for obtaining the planned results. The BS provides a new approach to the strategic management of institutions of any size, different spheres of ownership and activities. Analysis of BS implementation in an organization with an existing quality management system (QMS) allows asserting them should be used as complementary approaches. Based on the results of this study, the specialists of the Republican Medical Library and Information Center (RMLIC) of the Ministry of Health of the Republic of Tatarstan carried out preparatory work to implement their own system. We started with customer demands satisfaction by products and services, monitoring and measuring this satisfaction. The main argument for making this decision is that the information obtained after monitoring and measuring customer satisfaction will serve as the basis to determine the strategic reference points (mission, values, vision) of the library and information center. Satisfaction indirect indicators have been taken into account; a method of brainstorming is used to systematize the judgments on the quality of provided products and services: library, bibliographic, information services and information-library products to health professionals (selective dissemination of information, differentiated servicing of managers), information and legal services. The results obtained and the conclusions drawn will be used to improve the quality management system of RMLIC and the activities of the Center as a whole. They should be applied in other libraries implementing a quality management system

scholarly journals Mogućnosti korištenja audita sustava upravljanja kvalitetom za unaprjeđenje učinkovitosti javne uprave

2017 ◽  
Vol 7 (1) ◽  
pp. 54
Author(s):  
Ivana Čandrlić - Dankoš
Keyword(s):  
Quality Control ◽  
Quality Management ◽  
Public Administration ◽  
Management System ◽  
Quality Management System ◽  
International Competitiveness ◽  
International Standards ◽  
Iso 9001 ◽  
Business Practices ◽  
The Republic

According to the international requirements of ISO 9001:2015, the conducting of the audit of the quality control system is a key prerequisite for checking the compliance of the system with the international standards requirements and the requirements of the organization's quality management system that applies them. The results of conducted internal audits contain information related to irregularities (noncompliance with the required norms), and recommendations for improvement, all of it aimed towards improving the existing business practices. Simultaneously, the analysis of the position of the Republic of Croatia on international competitiveness charts shows a significant lag in relation to the countries of Central and Eastern Europe. The analysis of the comparison of the Republic of Croatia with other countries based on the analysis of international competitiveness shows lagging in all segments of competitiveness. Consequently, in line with the recommendations of the European Commission as part of the convergence program of national reforms in the Republic of Croatia, the weakness of the system is also reflected in the (non) efficiency of the public sector that needs to be improved. The work of local and regional self-government units (hereinafter referred to as management) in the Republic of Croatia is supervised by State administration bodies, institutions responsible for conducting business of legal and/or natural persons, assemblies in towns and counties, and within municipalities the municipal council as well as internal audit units and internal auditors if the management has implemented a quality management system according to one of the international standards. The question arises about the possibility of using audits as a form of quality management control as a strategic tool for improving the work of the administration, or more precisely the increasing of the efficiency of the system and raising the level of competitiveness. This paper gives a brief overview of the efficiency of the Croatian public administration presented through international competitiveness charts, an overview of the forms of work management oversight, with special emphasis on monitoring specificities according to the international standard ISO 9001:2015 and the Quality Control and Auditing Guidelines standard methodology and the ISO / IEC 19011: 2012. Professional and scientific literature regarding the experiences and the role of internal auditing in public administration has been consulted. The concluding remarks analyze the possibilities of using internal audits as the basis for improving the quality of the management system.

scholarly journals Analisis Sikap Pegawai terhadap Perilaku Pelayanan Publik (Studi Kasus di BP2T Kabupaten Sragen dan Kabupaten Sidoarjo)

2015 ◽  
Vol 8 (1) ◽  
Author(s):  
Puji Winarni ◽  
Ma'mun Sarma ◽  
Darwis S Gani ◽  
Soenarmo Hatmodjosoewito
Keyword(s):  
Quality Management ◽  
Key Words ◽  
Public Interest ◽  
Positive Attitude ◽  
Quality Management System ◽  
Iso 9001 ◽  
The Public ◽  
Service Culture ◽  
Attitudes And Behaviors ◽  
The Government

<p>The implementation of Quality Management System (ISO 9001) by BP2T in both Sidoarjo and Sragen Districts has been considered successful in transforming the existing paradigm of service which had been criticized as being irresponsive, untrustworthy, and not oriented toward public interest. The existence of service culture oriented toward public interest has been in doubt due to the prevailing perception that quality culture has not developed within the Government’s bureaucratic environment. This study has aimed at: 1) analyzing the Government employers’ attitudes toward the implementation of ISO 9001: 2) explaining the impacts of the attitudes on the service behaviors among those Government employers who are more responsive toward the public interest. The study shows that there has been a significant positive attitude among the employers toward the implementation of ISO 9001 which has, in turn, positively correlated with their responsive service to the public.</p><p>Key words: ISO 9001, employees’ attitudes and behaviors, BP2T, Government employers</p>

scholarly journals Legal framework for quality assurance in the Republic of Moldova higher education

2021 ◽  
Vol 97 ◽  
pp. 01040
Author(s):  
Doina Usaci ◽  
Lilia Sargu
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Quality Management ◽  
Total Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Higher Education Institutions ◽  
Total Quality ◽  
Republic Of Moldova ◽  
The Republic

In the current economic context, quality has become a source of competitive advantage, and universities that want to achieve academic excellence must perceive quality as something integral to their activities. The purpose of this research is to demonstrate that without establishing an efficient mechanism for quality assurance and evaluation, higher education institutions turn into diplomas mills, being rather an impediment to the cultural, economic and social development of society. So, in order to ensure the success of the scientific approach, the following methods were used: scientific documentation; analytical-synthetic methods; the method of comparing and generalizing theoretical and practical data. The analysis of the quality of higher education in Moldova in terms of the provisions of the Bologna Process raised a fundamental question - the acute need for effective external evaluation mechanisms of higher education institutions in parallel with the internal mechanisms of institutions. As a result, following the empirical study, we conclude that the universities of the Republic of Moldova do not face significant problems that seriously affect the performance of the total quality management system, but they must really make efforts to improve the dimensions analyzed in within this research, in order to obtain the benefits expected from the implementation of the total quality management system.

scholarly journals An Air Quality Management System for Policy Support in Cyprus

2012 ◽  
Vol 2012 ◽  
pp. 1-8 ◽  
Author(s):  
Nicolas Moussiopoulos ◽  
Ioannis Douros ◽  
George Tsegas ◽  
Savvas Kleanthous ◽  
Eleftherios Chourdakis
Keyword(s):  
Air Quality ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Monitoring Network ◽  
Policy Support ◽  
Air Quality Management ◽  
Advanced User ◽  
The Republic ◽  
Republic Of Cyprus

The recent air quality directive (2008/50/EC) encourages the introduction of modelling as a necessary tool for air quality assessment and management. Towards this aim, an air quality management system (AQMS) has been developed and installed in the Department of Labour Inspection (DLI) of the Republic of Cyprus. The AQMS comprises of two operational modules, providing hourly nowcasting and daily forecasting of the air quality status, implemented as an integrated model system that performs nested grid meteorological and photochemical simulations. A third operational module provides the capability of an interactive configuration of custom emission scenarios and corresponding model runs covering user-defined domains of interest. Statistical indicators are calculated at the end of each day for the measurement locations of DLI's air quality monitoring network. Besides, the system provides an advanced user interface, which is realised as a web-based application providing access to model results from any computer with an internet connection and a web browser.

scholarly journals Motivational Factors for the Implementation of ISO-9001 in Construction Firms of Pakistan

2018 ◽  
Vol 4 (9) ◽  
pp. 2023 ◽  
Author(s):  
Muhammad Akram Akhund ◽  
Aftab Hameed Memon ◽  
Hafiz Usama Imad ◽  
Fida Hussain Siddiqui ◽  
Ali Raza Khoso
Keyword(s):  
Quality Management ◽  
Construction Industry ◽  
Management System ◽  
Quality Management System ◽  
Iso 9001 ◽  
Public And Private ◽  
Construction Firms ◽  
The Public ◽  
Construction Companies ◽  
Readiness Level

Motivating public and private construction firms to implement various management systems in their firms is not a simple job. Especially in Pakistan, management system is a new practice, most of the construction firms are not aware about the benefits of management system and what will be achieved after the implementation of management system. The implementation of ISO 9001 Quality Management System (QMS) in the construction industry is a continuing development method, particularly in small construction firms. On the other hand, the awareness level and readiness level of construction industry firms in Pakistan is yet very low as associated to other countries of Asia and Europe where ISO 9001 initiated. The purpose current study is to determine most responsible factors which will motivate the public and private construction firms of Pakistan to adopt the QMS (ISO 9001). A questionnaire survey was conducted and a total of 337 out of 553 questionnaires were received from public and private construction firms of AZBAGIKHPUSI areas. The analysis results depict 3 significant factors, which will motivate construction firms of Pakistan to implement ISO 9001 are (1) to qualify for bidding (2) to improve quality management system of company (3) to reduce wastage. Hence, based on these results and findings, the construction companies require ISO 9001 certification system and registration with Pakistan Engineering Council (PEC) as a constitution passed for the construction firms then to qualify for the bidding.

scholarly journals Implementation of quality management system and the level of maturity of the company in the dairy industry of Serbia

Ekonomika ◽  
2021 ◽  
Vol 67 (3) ◽  
pp. 63-74
Author(s):  
Milan Mihajlović ◽  
Jelena Tadić ◽  
Jelena Jotić
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Synthesis Method ◽  
Dairy Industry ◽  
Management Systems ◽  
Quality Performance ◽  
Quality Management Systems ◽  
Initial Assumption ◽  
The Republic

The aim of this paper is to point out the existence of differences in the application of quality management systems as well as the level of maturity in the companies of the dairy industry in the Republic of Serbia. The initial assumption is based on the defined goal which states that the application of quality management systems and the level of maturity in these companies differ depending on their size. The research was conducted on the basis of QMMG - Quality Management Maturity Grid model of maturity. The initial assumption test was performed using the Kruskal-Wallis test as a nonparametric alternative to one-way analysis of variance of different groups. In addition to this method, the methods analysis, the synthesis method and descriptive statistics were also used. Using the mentioned statistical methods, six aspects of the quality management system were processed (Management understanding and attitude, Quality organisation status, Problem handling, Cost of quality as percent of sales, Quality improvement actions and Summary of company quality posture) as well as the entire quality management system in selected companies. Statistically significant deviations were found in five of the six aspects as well as in the overall quality management system. The contribution of this research is reflected in the diagnosis of the level of maturity in the companies covered by this research together with the possibility of improving certain aspects of the quality management system in order to develop the skills needed to increase the companies ' quality performance.

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