Impact of Tipping on Workers’ Motivation: Comparison between the Hospitality and Gaming Industries in Slovenia
The main goal of the article is to explore the impact of various typesof tipping on the motivation of workers in the Slovenian hospitalityand gaming industry, and to develop a model – on the basis of thefindings – for distributing tips among workers in order to increasetheir motivation.The main finding of the reseach is that employees in the Sloveniancompanies with a regulated system of tip distribution tend to be bettermotivated and treat their guests better than their colleagues in unregulatedenvironments. On the other hand, employees in the hospitalityindustry are less motivated by tips than their colleagues in the gamingindustry, despite receiving individual tips directly.The underlying reason for this difference is that companies in the hospitalityindustry generally do not apply distribution methods for tips,and employees are directly entitled to each tip. Tips are received insmall (daily) amounts. Meanwhile, employees in the gaming industryreceive their tips together with their monthly salaries. Therefore, westate that the model and the process of tips distribution greatly influencethe motivation of the employees.