“We are like a family!”: Flexibility and Intention to Stay in Boutique Hotels in Turkey

2018 ◽  
Vol 73 (2) ◽  
pp. 319-342
Author(s):  
Banu S. Unsal-Akbıyık ◽  
Isik U. Zeytinoglu
Keyword(s):  
Intention To Stay ◽  
Unique Type ◽  
Hotel Employees ◽  
Boutique Hotel ◽  
Hospitality Sector ◽  
Using Data ◽  
Qualitative And Quantitative Study ◽  
Boutique Hotels ◽  
Preferred Hours ◽  
Close Family

This study focuses on a unique type of small business—boutiquehotels in Istanbul, Turkey—, and aims to understand whetheremployers’ use of internal flexibility strategies is associatedwith boutique hotel employees’ intention to stay in theirorganization. Internal flexibility strategies refer to shiftwork, longworkweeks, unpaid overtime, and working preferred hours. Our study focuses on the experience of employees in boutique hotels in Turkey, which is one of the largest economies globally with its hospitality sector being the eighth largest in the world (Zeytinoglu et al., 2012a and 2012b). We test the conceptual model of internal flexibility strategies and intention to stay using data from 20 interviews and 122 surveys with employees in 32 boutique hotels. As our qualitative and quantitative study shows, shiftwork decreasesboutique hotel employees’ intention to stay, but long workweeksand working unpaid overtime do not affect the intention to stay.Furthermore, as our qualitative study shows, the close family-like workenvironments that exist in boutique hotels contribute to theemployees’ intention to stay. As our respondents said in thequalitative part of the study: “‘We’re like afamily!’ and cannot leave our ‘home’!”, despitenot liking the shiftwork. By examining the relationships between flexibility and intention tostay in small workplaces such as boutique hotels, our study contributesto both the academic literature on internal labour flexibility and tothe model of intention to stay. For practitioners, this study providesevidence on the use of the type of internal labour flexibilitystrategies used in boutique hotels, contributing to the understandingof how boutique hotels can be successful in retaining valuable staff.

Gender differences on job satisfaction of the five‐star hotel employees

2012 ◽  
Vol 24 (7) ◽  
pp. 1047-1065 ◽  
Author(s):  
Derya Kara ◽  
Muzaffer Uysal ◽  
Vincent P. Magnini
Keyword(s):  
Job Satisfaction ◽  
Gender Differences ◽  
Demographic Variables ◽  
Content Type ◽  
Hotel Employees ◽  
Tourism Sector ◽  
Study Results ◽  
Job Conditions ◽  
Using Data ◽  
Personal Fulfillment

PurposeThe purpose of this research is to examine gender differences while controlling for select variables on job satisfaction using data collected from employees in the hospitality industry.Design/methodology/approachThe study was conducted on 397 employees (234 males and 163 females) in five‐star hotels in Ankara, Turkey.FindingsThe level of job satisfaction is determined by four factors: “management conditions”, “personal fulfillment”, “using ability in the job”, and “job conditions”. The study results show that significant gender differences exist with regard to the “using ability in the job” dimension of job satisfaction. After controlling such variables as age, marital status, monthly income level, education, type of department, position held, length of time in the organization, length of time in the tourism sector, and frequency of job change, most gender differences remained significant.Research limitations/implicationsThe use of hotel employees solely representing five‐star hotels may be considered a limitation of this study. The results provide information that can be utilized in understanding, maintaining, and increasing the satisfaction levels of both female and male employees. The findings indicate that fairness and equity in salary and wages are effective tools to increase the job satisfaction levels of male and female employees.Originality/valueThis study focuses on the identification of gender‐specific drivers of job satisfaction while controlling for select demographic variables. The study provides insight into employees' perceptions of certain aspects of the nature of the hospitality and tourism sector in Turkey.

scholarly journals The Development and Psychometric Validation of a Comprehensive Measure Assessing Fear of Incompetence among Adults Who Have a Family Member with Dementia

2020 ◽  
Vol 2020 ◽  
pp. 1-15
Author(s):  
Ashley E. Thompson ◽  
Anca M. Miron ◽  
Jonathan M. Rogers ◽  
Rudy Rice
Keyword(s):  
Factor Analysis ◽  
Psychometric Properties ◽  
Family Member ◽  
Factor Structure ◽  
Family Members ◽  
Psychometric Validation ◽  
Temporal Consistency ◽  
Close Family Member ◽  
Using Data ◽  
Close Family

Because the interpersonal skills of individuals with dementia often decline, family members may question their own ability to interact meaningfully. These family members may experience fear of incompetence (i.e., fear of being unable to relate in a meaningful way or take care of a close family member with dementia). Thus, the goal of this research was to develop, refine, and psychometrically validate a scale (Fear of Incompetence—Dementia Scale; FOI-D) assessing fear of incompetence in the context of relationships with a close family member diagnosed with dementia. Three online studies were conducted to accomplish the primary objective. In Study One, the factor structure of the FOI-D was assessed by conducting an exploratory factor analysis using data from 710 adults who indicated having a close living family member who had been diagnosed with dementia. In Study Two, the factor structure was validated via a confirmatory factor analysis and the psychometric properties were established using data from 636 adults who had a family member with dementia. Finally, Study Three determined the temporal consistency of the scale by retesting 58 participants from Study Two. The results from Study One indicated that the FOI-D Scale accounted for 51.75% of the variance and was comprised of three subscales: the Interaction Concerns subscale, the Caregiving Concerns subscale, and the Knowledge Concerns subscale. In Study Two, the three-factor structure was supported, resulting in a 58-item scale. Investigation of the psychometric properties demonstrated the FOI-D to be reliable and valid. In Study Three, the FOI-D Scale demonstrated excellent temporal consistency. This research provides future investigators, educators, and practitioners with an adaptable comprehensive tool assessing fear of incompetence in a variety of settings.

scholarly journals Impact of Substantive Staging and Communicative Staging of Sustainable Servicescape on Behavioral Intentions of Hotel Customers through Overall Perceived Image: A Case of Boutique Hotels

2021 ◽  
Vol 18 (17) ◽  
pp. 9123
Author(s):  
Khalil-ur-Rehman ◽  
Mohammad Adnan ◽  
Naveed Ahmad ◽  
Miklas Scholz ◽  
Khalil-ur-Rehman ◽  
...  
Keyword(s):  
Behavioral Intentions ◽  
Structural Equation ◽  
Word Of Mouth ◽  
Hotel Industry ◽  
Positive Influence ◽  
Mediating Effect ◽  
Equation Modeling ◽  
Boutique Hotel ◽  
Boutique Hotels ◽  
The Relationship

Customers have become very sensitive regarding the innovative evaluation of services. Due to competition in the hospitality industry, it is a challenge for hotel marketers to understand customers’ behavior. There is scant research in the hotel industry of Pakistan and especially on boutique hotels. This research seeks to measure the relationship between substantive, communicative elements of the sustainable servicescape and behavioral intentions (word of mouth) in a boutique hotel setting. However, the mediating effect of the overall perceived image is examined between these constructs. Responses of boutique hotel visitors were collected from Lahore, Islamabad, Faisalabad, and Murree. Data were analyzed by using structural equation modeling (SEM). Results display that both substantive and communicative servicescape elements positively affect the perceived image of customers, which has a positive influence on behavioral intentions such as word of mouth (WOM). Theoretical and practical implications are also discussed.

scholarly journals A Comparative Genre Analysis of Boutique Hotel Webpages in Thailand and New Zealand

2021 ◽  
Author(s):  
◽  
Pakjira Leelertphan
Keyword(s):  
New Zealand ◽  
Visual Analysis ◽  
Visual Images ◽  
Two Cultures ◽  
Visual Elements ◽  
Boutique Hotel ◽  
Hotel Websites ◽  
Boutique Hotels ◽  
Web Designers ◽  
The Web

<p>This study analyses the characteristics of boutique hotel websites in Thailand and New Zealand as a genre. The study has four main objectives: 1) to identify moves and steps of English boutique hotel websites in Thailand and New Zealand, 2) to examine visual images presented on boutique hotel websites in Thailand and New Zealand, 3) to compare and contrast the move structures and visual images of these websites, and 4) to explore contextual factors which influence the variation between move structures and the representation of visual images of these websites. Despite the increasing popularity of boutique hotels, there exists almost no research analysing these webpages as a genre. While studies have presented a general overview of the appearance and the popularity of the boutique hotel phenomenon, textual and visual analysis of boutique hotels remains under-investigated. Moreover, cross-cultural studies of hotel webpages are also limited.  Bhatia’s (1993) and Kress and van Leeuwen’s (2006) frameworks were adopted to investigateand analyse the genre of boutique hotel webpages. Bhatia’s (1993) model was used to explore textual and ethnographic perspectives. Kress and van Leeuwen’s (2006) visual analysis model was adopted to examine the ways in which visual images are depicted and organised in these hotel online advertisements. In addition to textual and visual analysis, interviews with hotel owners, managers, web designers, and web audiences were conducted. The purpose of these interviews was to explore the intentions and practices influencing the shape of the design and organisation of the hotel websites as a genre. Finally, using the frameworks of Bhatia (1993) and Kress and van Leeuwen (2006), the analysis of move structures and the visual design between the hotel webpages in the Thai and New Zealand datasets were compared.  This analysis shows minor variations across the two datasets in both textual and visual elements. The differences in terms of move structures between these two cultures are subtle, conforming to the same conventionality inherent within the respective genre, as it connects to their social context and functions. Consequently, my analysis opposes the notion that genre is cultural, proposed by Crossley (2007); Hyland (2000); and Mauranen (1993).  In regards to register analysis, the web designers in both cultures used similar distinctive lexico-grammatical features to persuade and engage the web audiences such as the personal pronoun you and we, imperatives, adjectives. Only the use of adjectives exhibits major differences, which reflects the uniqueness in a provision of services and facilities within these two countries. This study posits that the influential factors responsible for variation between these two datasets are a result of how the websites market their hotels and how the hotels operate. However, the interview data with the hotel owners and web designers did not clearly illustrate how they establish generic conventions and develop distinctive lexico-grammatical features. My participants suggested that they used their intuition or consulted other hotel webpages, in which they share a similar theme or concept when they developing their webpages.  In regards to the visual representation, the findings show that the depiction of the visual elements across the two countries generally does not differ. Rather, they seem to be reflect a homogeneous genre because they conform to the same practices. That is to say, the designs of thehotel webpages have their own integrity, in which the web designers usually follow. From a genre perspective, these similarities in terms of a representation of move structures and visual images between these two cultures are seen as either a recurring situation or reproduction of generic conventions of a particular genre, which is considered as a social action within a discourse community.</p>

scholarly journals What is the core essence of small city boutique hotels?

2019 ◽  
Vol 14 (1) ◽  
pp. 44-62
Author(s):  
Sandra Maria Correira Loureiro ◽  
Paulo Rita ◽  
Eduardo Moraes Sarmento
Keyword(s):  
Three Dimensional ◽  
Qualitative Inquiry ◽  
Small City ◽  
Content Type ◽  
The Core ◽  
Boutique Hotel ◽  
Conceptual Relationships ◽  
Boutique Hotels ◽  
Core Characteristics ◽  
The City

Purpose The purpose of this study is to contribute with new insights into the nature, dimensionality and measurement of the core essence of the small city boutique hotel (SCBH), something which has been limited in the literature to date. It further explores the conceptual relationships of SCBH with other constructs, providing greater understanding of the nature of these specific conceptual associations and showing that the SCBH scale exhibits construct validity. Design/methodology/approach This study followed the Churchill’s paradigm to methodologically design the study and develop the scale. Based on an exploratory qualitative inquiry (one focus group and ten interviews) and quantitative assessment (two surveys), support was found for a three-dimensional scale. Findings Results support the proposed measures of the scale (dream, hospitality and style) in terms of construct, convergent, discriminate, nomological and predictive validity. The findings also suggest that while authenticity acts as a SCBH antecedent, pleasant arousal and preference represent SCBH consequences. Originality/value By developing and validating a SCBH scale for city destination, this study addresses an identified literature gap. Specifically, it conceptualizes SCBH as guests’ perception about core characteristics of SCBHs located in the city.

scholarly journals Pelatihan Penerapan Protokol Kesehatan Karyawan Hotel di Masa Tatanan Normal Baru

2021 ◽  
Vol 1 (2) ◽  
pp. 59-65
Author(s):  
Devy Dwi Fajri
Keyword(s):  
Virus Disease ◽  
Hotel Industry ◽  
Regional Economic Growth ◽  
Operational Cost ◽  
New Normal ◽  
Hotel Employees ◽  
Hospitality Sector ◽  
Almost All ◽  
Temporary Closure ◽  
Special Region

The Training on Implementing Health Protocol of Hotel’s Employees in New Normal Era. The pandemic of Corona Virus Disease 2019 (Covid-19) causes the decline of the hospitality sector in the Yogyakarta Special Region. All hotels’ occupancy level significantly decreases due to the number of tourist visit that is falling. This circumstance results in the temporary closure of almost all of the hotels. The closure causes the hotel employees’ laid off until an undetermined time and the deceleration of regional economic growth. However, the expectation to revive the hospitality sector appears while entering the new normal era. The hotels that were previously shut down because of the inability to cover the operational cost are now able to re-operate with the requirement of being capable to apply health protocol for preventing and controlling Covid-19 in accordance with government standard. Therefore, hotel industry players, especially the employees, are necessary to get the training on implementing health protocol in the hotel environment. It aims to meet the guests’ needs of clean, healthy, safe and environmental friendly excellent product and service. Thus, the guests’ trust can be regained and hotel sectors’ activities are able to be run well.

scholarly journals EMERGING BUILT HERITAGE COMMODIFICATION OF BOUTIQUE HOTELS IN WORLD HERITAGE SITE: EVIDENCE FROM GEORGE TOWN, PENANG, MALAYSIA

2018 ◽  
Vol 16 (8) ◽  
Author(s):  
Suraiyati Rahman
Keyword(s):  
World Heritage ◽  
Structured Interview ◽  
World Heritage Site ◽  
City Centre ◽  
Built Heritage ◽  
Heritage Site ◽  
Boutique Hotel ◽  
Hotel Managers ◽  
Boutique Hotels ◽  
George Town

Although heritage, by its very nature, has been in existence for a long time, an understanding of the ways in which heritage products can be used is relatively recent. The increasing number of boutique hotels in George Town has contributed to the distinctiveness of lodging accommodation. In many cases, this has led to the commodification of the built historic environment and its history into a form of tourism product. This study sought to investigate the process of the built heritage commodification of boutique hotels in George Town. A semi-structured interview was conducted among boutique hotel managers and entrepreneurs in George Town, Penang. The findings revealed that external factors such as the global recognition of George Town as a World Heritage Site and the setting of the historic city are the pull factors for investors to purchase premises in the city centre. These built heritage resources (tangible heritage) and intangible values have been assimilated with their contemporary uses to be commodified into different types of boutique hotels. The attempt to establish a built heritage commodification model will contribute to the empirical data on the process and the factors that lead to the built heritage commodification of boutique hotels in heritage city.

Accessibility Adaptation in Heritage Boutique Hotels: A review on literature

2019 ◽  
Vol 4 (10) ◽  
pp. 103
Author(s):  
Syazwani Abdul Kadir ◽  
Mariam Jamaludin ◽  
Abd Rahim Awang
Keyword(s):  
Publishing House ◽  
Secondary Data ◽  
Tourism Industry ◽  
Boutique Hotel ◽  
Heritage Buildings ◽  
Academic Publications ◽  
Heritage Building ◽  
International Publishing ◽  
Boutique Hotels ◽  
Open Access Article

This paper offers a literature review for a study that intends to explore heritage boutique hotels’ methods in adapting accessibility. Methodology employed for this paper is mainly an analysis of secondary data from scholarly articles and other types of academic publications. Topics being discussed emerged from the issue of accessible tourism to the accessibility adaptation in repurposed heritage buildings, which then scoped to the heritage boutique hotel trends in today’s tourism industry. The literature reviews highlight the heritage boutique hotels’ ability in providing distinctive cultural tourism and conclude that the discussed topics are interrelated with each other.Keywords: Accessible tourism; accessibility adaptation; heritage building; boutique hoteleISSN: 2398-4287 © 2019. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.DOI: https://doi.org/10.21834/e-bpj.v4i10.1633

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