scholarly journals PRODUCT DEVELOPMENT IN THE ICT INDUSTRY: CRITICAL ENABLERS OF CUSTOMER SATISFACTION

2021 ◽  
Vol 32 (2) ◽  
pp. 86-96
Author(s):  
Arnold Naicker ◽  
Sugandren Naidoo ◽  
Amendra Rajcoomar
Keyword(s):  
Product Development ◽  
Change Management ◽  
Online Survey ◽  
Customer Experience ◽  
System Capacity ◽  
Management Tool ◽  
Factors Affecting ◽  
Course Of Action ◽  
Ict Industry ◽  
Management Functions

Because of the recent introduction of several touchpoints that place purchasing power completely in the customer’s hands, product development directly impacts how a customer experiences an organisation. The purpose of this study was to identify a course of action to overcome the factors affecting customer experience during product development. The research setting was a leading telecommunications firm in South Africa. A quantitative approach was undertaken through an online survey questionnaire. A sample of 120 individuals participated in the study. The findings indicate that system capacity takes precedence over customers. There also appear to be concerns with the significance of the roles of change management, customer experience, and project management functions in product development. It is stressed that customers need to be more actively involved, that an efficient change management tool should be adopted and socialised, and that the principles of the strategic transformation programme management process should be considered.

scholarly journals Factors Affecting Leaders’ Adoption of Innovation:

2020 ◽  
Vol 1 ◽  
pp. 152-171
Author(s):  
Armin Marquez ◽  
Beth Cianfrone ◽  
Timothy Kellison
Keyword(s):  
High School ◽  
Diffusion Of Innovation ◽  
Online Survey ◽  
Athletic Directors ◽  
Theoretical Perspective ◽  
Ease Of Use ◽  
Future Research ◽  
Factors Affecting ◽  
Course Of Action ◽  
High School Athletic

This study's focus is to determine why some leaders adopt an innovation, while others do not, through the case of high school athletic directors' digital ticket adoption. We explore the process through which sport managers evaluate an innovation as the best course of action. The purpose of this study was to identify critical factors influencing high school athletic directors' decisions to adopt digital ticketing as the best strategy for securing revenue and serving their event attendees. High school athletic directors (N = 628) completed an online survey measuring the effects that leaders' prior conditions and perceived characteristics of the innovation (i.e., independent variables) have on their decision to adopt or reject the technology (i.e., dependent variable). From a theoretical perspective, we extend the conceptual model proposed by Rogers' Diffusion of Innovation Theory, including two constructs specific to the situation considered (i.e., trust and cost). From a managerial standpoint, there appears to be a need to educate athletic directors on the free digital ticketing options available and its ease-of-use. Future research should explore the athletic directors' decision-making process across a more extensive timeline through a longitudinal study.

Selecting which touchpoints to manage for customer loyalty: an empirical analysis in retail banking

2019 ◽  
pp. 39-54
Author(s):  
Marco Ieva ◽  
Cristina Ziliani
Keyword(s):  
Empirical Analysis ◽  
Customer Loyalty ◽  
Online Survey ◽  
Customer Experience ◽  
Retail Banking ◽  
Customer Experience Management ◽  
Moderating Role

Customer Experience develops through a journey of touchpoints. However, little is known on the role of touchpoints in contributing to customer loyalty, which is the final aim of Customer Experience Management. This study provides an examination of the relative and moderating role of frequency and positivity of exposure to more than twenty touchpoints and their interplay in contributing to customer loyalty. An online survey on more than three thousand consumers is run with reference to retail banking. Results show that only a small number of touchpoints is significantly related to customer loyalty. Findings point companies' attention to invest their efforts in managing both the frequency and positivity of specific touchpoints.

scholarly journals Psychological Factors Affecting Risk Perception of COVID-19: Evidence from Peru and China

2021 ◽  
Vol 18 (12) ◽  
pp. 6513
Author(s):  
Fredy S. Monge-Rodríguez ◽  
He Jiang ◽  
Liwei Zhang ◽  
Andy Alvarado-Yepez ◽  
Anahí Cardona-Rivero ◽  
...  
Keyword(s):  
Risk Perception ◽  
Risk Communication ◽  
Online Survey ◽  
Factors Affecting ◽  
Self Confidence ◽  
Global Pandemic ◽  
Negative Effect ◽  
The Government ◽  
Using Data ◽  
Health Field

COVID-19 has spread around the world, causing a global pandemic, and to date is impacting in various ways in both developed and developing countries. We know that the spread of this virus is through people’s behavior despite the perceived risks. Risk perception plays an important role in decision-making to prevent infection. Using data from the online survey of participants in Peru and China (N = 1594), data were collected between 8 July 31 and August 2020. We found that levels of risk perception are relatively moderate, but higher in Peru compared to China. In both countries, anxiety, threat perception, self-confidence, and sex were found to be significant predictors of risk perception; however, trust in the information received by government and experts was significant only in Peru, whereas self-confidence had a significant negative effect only for China. Risk communication should be implemented through information programs aimed at reducing anxiety and improving self-confidence, taking into consideration gender differences. In addition, the information generated by the government should be based on empirical sources. Finally, the implications for effective risk communication and its impacts on the health field are discussed.

scholarly journals Factors Affecting Salt Reduction Measure Adoption among Chinese Residents

2021 ◽  
Vol 18 (2) ◽  
pp. 445
Author(s):  
Zeying Huang ◽  
Di Zeng
Keyword(s):  
Logistic Regression ◽  
Food Intake ◽  
Nutrition Education ◽  
Online Survey ◽  
Adaptive Lasso ◽  
Stepwise Logistic Regression ◽  
Salt Reduction ◽  
Salt Restriction ◽  
Salt Diet ◽  
Factors Affecting

China has the highest mortality rate caused by diseases and conditions associated with its high-salt diet. Since 2016, China has initiated a national salt reduction campaign that aims at promoting the usage of salt information on food labels and salt-restriction spoons and reducing condiment and pickled food intake. However, factors affecting individuals’ decisions to adopt these salt reduction measures remain largely unknown. By comparing the performances of logistic regression, stepwise logistic regression, lasso logistic regression and adaptive lasso logistic regression, this study aims to fill this gap by analyzing the adoption behaviour of 1610 individuals from a nationally representative online survey. It was found that the practices were far from adopted and only 26.40%, 22.98%, 33.54% and 37.20% reported the adoption of labelled salt information, salt-restriction spoons, reduced condiment use in home cooking and reduced pickled food intake, respectively. Knowledge on salt, the perceived benefits of salt reduction, participation in nutrition education and training programs on sodium reduction were positively associated with using salt information labels. Adoption of the other measures was largely explained by people’s awareness of hypertension risks and taste preferences. It is therefore recommended that policy interventions should enhance Chinese individuals’ knowledge of salt, raise the awareness of the benefits associated with a low-salt diet and the risks associated with consuming excessive salt and reshape their taste choices.

Coping strategies among medical professionals during COVID-19 outbreak

2021 ◽  
Vol 4 (01) ◽  
pp. 28-33
Author(s):  
Vaishali Shanmugam
Keyword(s):  
Coping Strategies ◽  
Online Survey ◽  
Coping Styles ◽  
Well Being ◽  
Sociodemographic Factors ◽  
Medical Professionals ◽  
Stressful Situation ◽  
Sociodemographic Variables ◽  
Factors Affecting ◽  
Brief Cope

BACKGROUND: COVID -19 pandemic is a very stressful situation for doctors, who face the risk of infection in daily life. Coping is the process by which a person deals with stressful situations or demands. Identifying the coping strategies of our medical professionals will help us to understand their coping styles and to deliver effective interventions to enhance their mental well-being. METHODS: An online survey form with socio-demographic profile and BRIEF COPE tool for assessing different coping strategies was sent to interns, residents, and teaching faculty. The coping strategies were divided into emotion-based, problem-based, and dysfunctional coping, and spearman's correlation was done to determine any correlation between sociodemographic variables and the coping strategies. RESULTS: A total of 84 valid and complete responses were included in the study. There is a variable distribution of mean scores for problem-focused, emotion-focused, and dysfunctional strategies. Age and marital status had a positive correlation with problem-focused and emotion-focused strategies meaning that older adults and married people used these strategies predominantly. Higher designation used problem-focused coping predominantly. Dysfunctional coping strategies had no correlation with any of the sociodemographic variables. CONCLUSION: Sociodemographic factors affecting the coping mechanisms in medical professionals differ from those of the general population seen in previous studies. Within the group of medical professionals, those with higher age, higher designation and married had predominantly adaptive strategies. Interventions targetting maladaptive components of emotion-focused strategies and dysfunctional strategies should be aimed at a younger age group, unmarried people, interns, and residents among the medical professionals to better cope with this COVID scenario.

scholarly journals A STUDY ON THE MAGNITUDE OF HUMAN RESOURCE IN SUN AND RANBAXY MERGER

2016 ◽  
Vol 10 (1) ◽  
pp. 29
Author(s):  
S Anjalidaisy ◽  
C Vijayabanu
Keyword(s):  
Mergers And Acquisitions ◽  
Product Development ◽  
Change Management ◽  
Employee Engagement ◽  
Human Resource ◽  
Generic Drug ◽  
Corporate Strategy ◽  
Drug Market ◽  
Pharmaceutical Sector ◽  
A Company

ABSTRACTSun Pharmaceutical is a trailblazer in Indian pharmaceutical sector, and one of the foremost competitors in the generic drug market sets its eye onRanbaxy. Sun pharmacy which was established in 1983 listed from 1994 has its upper hand in product development. Ranbaxy was incorporated in1973, and Daiichi Sankyo, a Japanese firm, got a controlling share from 2008. This amalgamation between Sun Pharmacy and Ranbaxy would getprofitable transaction for the former. The process of the coalition was a cloak and dagger affair until April 6, 2014. Before mergers and acquisitions,a company has to create an urgency call among the employees which will result in better understanding of the whole scenario. The aspects are abouthow financial motives and non-financial motives play a major role in mergers. This case deals with the human resource issues and complexities facedby the two players in the same business.Keywords: Merger, Acquisition, Change management, Human resource, Employee engagement, Corporate strategy.

scholarly journals Modelling Porosity Permeability of Ceramic Tiles using Fuzzy Taguchi Method

2018 ◽  
Vol 16 (1) ◽  
pp. 1111-1114
Author(s):  
Abdullah Hulusi Kokcam ◽  
Özer Uygun ◽  
Mehmet Fatih Taskin ◽  
Halil Ibrahim Demir ◽  
Zeynep Demir
Keyword(s):  
Taguchi Method ◽  
Product Development ◽  
Ceramic Tile ◽  
Fuzzy Numbers ◽  
Experiment Design ◽  
Quality Development ◽  
Triangular Fuzzy Numbers ◽  
Ceramic Tiles ◽  
Factors Affecting ◽  
Taguchi Experiment Design

AbstractTaguchi experiment design in quality development studies, is an approach to engineering that supports research and development, product design and product development activities by enabling fewer trials of experiments to determine the best combinations of inputs that affect the outcome. In this study, the factors affecting the porosity were studied in a firm that produces ceramic tile. There were 6 factors considered to be important in total and 2 levels in each factor. L8 orthogonal array were used during the experiment design, which proposes 8 experiment types with different factor levels. The results of the experiments were analyzed so that important factors were determined. Significance of factors were tested by ANOVA and 4 of them were found to be significant. These factors were fuzzified by assessing the factors using linguistic expressions and then triangular fuzzy numbers. A model with 4 inputs and 1 output was built and 34 rules were generated for this model. The developed model was shown to be a useful approach in modeling the porosity permeability of ceramic tiles.

scholarly journals Factors affecting orthodontists' management of the retention phase

2013 ◽  
Vol 84 (2) ◽  
pp. 225-230 ◽  
Author(s):  
Kevin Bibona ◽  
Bhavna Shroff ◽  
Al M. Best ◽  
Steven J. Lindauer
Keyword(s):  
Special Needs ◽  
Time Management ◽  
Null Hypothesis ◽  
Online Survey ◽  
Third Molars ◽  
Factors Affecting ◽  
Primary Responsibility ◽  
Follow Up Care ◽  
Number Of Visits

ABSTRACT Objective: To test the null hypothesis that orthodontist characteristics and factors related to retainer choice do not influence the management of the retention phase with regard to frequency and duration of follow-up care provided. Materials and Methods: Orthodontists (n  =  1000) were randomly selected to participate in an online survey divided into three categories: background, retainer choice, and time management. Results: Of the 1000 selected participants, 894 responded. When deciding the type of retainer to use, the following were considered most frequently: pretreatment malocclusion (91%), patient compliance (87%), patient oral hygiene (84%), and patients' desires (81%). Orthodontists who considered the presence of third molars (P  =  .03) or “special needs” patients (P  =  .02) had significantly more follow-up visits than those who did not. When vacuum-formed retainers (VFRs) were prescribed, there were significantly fewer visits (P  =  .02) compared to when other types of retainers were used. As practitioner experience increased, so did the number of visits (P < .0001). Orthodontists who considered the primary responsibility of retention to fall on the patient had significantly fewer follow-up visits (P < .0001) than those who considered it either a joint or orthodontist-only responsibility. Conclusions: The null hypothesis was rejected because the number of follow-up visits during the retention phase was affected by practitioner experience, whether VFRs were used, whether the orthodontist considered the presence of third molars or special-needs patients when choosing the type of retainer, and to whom the orthodontist attributed responsibility during the retention phase.

scholarly journals Householders Attitude, Preferences, and Willingness to Have Home Garden at Time of Pandemics

Horticulturae ◽  
2022 ◽  
Vol 8 (1) ◽  
pp. 56
Author(s):  
Aydin Basarir ◽  
Noura M. N. Al Mansouri ◽  
Zienab F. R. Ahmed
Keyword(s):  
Leisure Time ◽  
Online Survey ◽  
Significant Contribution ◽  
Home Gardens ◽  
Green Spaces ◽  
Ecological Environment ◽  
Home Garden ◽  
Factors Affecting ◽  
The Social

The value of home gardens has become more apparent among tenants forced into isolation in difficult and uncertain times arising since the COVID-19 pandemic started at the beginning of 2020. While gardens make a significant contribution to the social and ecological environment of cities, most studies have focused on public green spaces. Investigating householder preferences for gardens during and after the mandatory lockdown period in the UAE is required. The main objective of this study is to analyze the householder’s attitude, preferences, and willingness to have home gardens during the pandemic and after. The data were collected via an online survey of randomly selected respondents. A logistic econometrical model was utilized to analyze the factors affecting respondent preferences regarding having a garden. According to the results, the probability of having a garden increases among respondents who produce some crops, have attained Msc/PhD. level, a backyard, and a larger space to cultivate. It decreases among those who are married, find it hard to take care of a garden, and face a weed problem. In conclusions, it is highly recommended for householders to have home gardens, which can provide a quality lifestyle and enhance leisure time during the pandemic and after.

scholarly journals Diabetes Management Experience and the State of Hypoglycemia: National Online Survey Study

JMIR Diabetes ◽  
10.2196/17890 ◽  
2020 ◽  
Vol 5 (2) ◽  
pp. e17890
Author(s):  
Karim Zahed ◽  
Farzan Sasangohar ◽  
Ranjana Mehta ◽  
Madhav Erraguntla ◽  
Khalid Qaraqe
Keyword(s):  
Blood Sugar ◽  
Online Survey ◽  
Diabetes Management ◽  
Nonparametric Tests ◽  
Mobile App ◽  
Survey Study ◽  
Management Tool ◽  
False Alarms ◽  
Diabetic Patients ◽  
Cross Sectional

Background Hypoglycemia, or low blood sugar levels, in people with diabetes can be a serious life-threatening condition, and serious outcomes can be avoided if low levels of blood sugar are proactively detected. Although technologies exist to detect the onset of hypoglycemia, they are invasive or costly or exhibit a high incidence of false alarms. Tremors are commonly reported symptoms of hypoglycemia and may be used to detect hypoglycemic events, yet their onset is not well researched or understood. Objective This study aimed to understand diabetic patients’ perceptions of hypoglycemic tremors, as well as their user experiences with technology to manage diabetes, and expectations from a self-management tool to ultimately inform the design of a noninvasive and cost-effective technology that detects tremors associated with hypoglycemia. Methods A cross-sectional internet panel survey was administered to adult patients with type 1 diabetes using the Qualtrics platform in May 2019. The questions focused on 3 main constructs: (1) perceived experiences of hypoglycemia, (2) experiences and expectations about a diabetes management device and mobile app, and (3) beliefs and attitudes regarding intention to use a diabetes management device. The analysis in this paper focuses on the first two constructs. Nonparametric tests were used to analyze the Likert scale data, with a Mann-Whitney U test, Kruskal-Wallis test, and Games-Howell post hoc test as applicable, for subgroup comparisons to highlight differences in perceived frequency, severity, and noticeability of hypoglycemic tremors across age, gender, years living with diabetes, and physical activity. Results Data from 212 respondents (129 [60.8%] females) revealed statistically significant differences in perceived noticeability of tremors by gender, whereby males noticed their tremors more (P<.001), and age, with the older population reporting lower noticeability than the young and middle age groups (P<.001). Individuals living longer with diabetes noticed their tremors significantly less than those with diabetes for ≤1 year but not in terms of frequency or severity. Additionally, the majority of our participants (150/212, 70.7%) reported experience with diabetes-monitoring devices. Conclusions Our findings support the need for cost-efficient and noninvasive continuous monitoring technologies. Although hypoglycemic tremors were perceived to occur frequently, such tremors were not found to be severe compared with other symptoms such as sweating, which was the highest rated symptom in our study. Using a combination of tremor and galvanic skin response sensors may show promise in detecting the onset of hypoglycemic events.

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