scholarly journals THE PROGRAMME BENEFITS OF IMPROVING PROJECT TEAM COMMUNICATION THROUGH A CONTACT CENTRE

2013 ◽  
Vol 24 (2) ◽  
pp. 127 ◽  
Author(s):  
T J Bond-Barnard ◽  
H Steyn
2014 ◽  
Vol 61 (2) ◽  
pp. 367-379
Author(s):  
Ana Milicevic-Langovic ◽  
Vladimir Tomasevic ◽  
Smiljka Isakovic

2017 ◽  
Vol 15 (6) ◽  
pp. 826-844 ◽  
Author(s):  
Titus Ebenezer Kwofie ◽  
Emmanuel Adinyira ◽  
Frank Fugar

Purpose Communication ineffectiveness inherent in the unique attributes of Mass Housing Project (MHP) features is well admitted in the body of literature. However, the understanding of the extent and nature of this influence of the unique features of MHPs requires an empirical insight. The aim of this paper is to identify the communication ineffectiveness induced by the unique features and delineate the implications of the findings for mass housing practitioners and stakeholders towards engendering effective communication performance. Design/methodology/approach Through a structured questionnaire survey, data were elicited from mass housing stakeholders and project team leaders. The data were subsequently analysed using structural equation modelling, and the communication effectiveness evaluation model was developed. Subsequently, the model was validated through a questionnaire survey on ten experienced mass housing practitioners, researchers and stakeholders. Findings The results revealed significant, moderate and weak effects of the unique features of MHP team communication performance. This suggests that the unique features of MHPs have varying degree of influence on the communication performance among project teams’ delivery. The findings provide practical, empirical insights and understanding into the inherent communication ineffectiveness on MHPs, and thus are very useful in communication management and planning in MHP’s delivery. Originality/value Against the backdrop of the need to gain an in-depth understanding of the inherent communication challenges towards improving communication performance in MHP delivery, the findings have rigorously revealed and provided clear insight into the nature of communication ineffectiveness inherent in the unique features of MHPs. The findings and insights provided by this study are thus useful for aligning communication management planning and strategies to the unique MHP environment to engender communication success. Practitioners can also use these findings towards the development of their communication behavioural skills and communication infrastructure for MHP delivery.


2002 ◽  
Vol 7 (3) ◽  
pp. 221-224 ◽  
Author(s):  
Bernhard Wilpert

The paper presents an inside evaluation of the EuroPsyT project, funded by the EU Leonardo Program in 1999-2001. While standard research usually neglects to reflect on the internal and external constraints and opportunities under which research results are achieved, the paper stresses exactly those aspects: starting from a brief description of the overall objectives of the 11 countries project, the paper proceeds to describe the macro-context and the internal strengths and weaknesses of the project team, the internal procedures of cooperation,. and obstacles encountered during the research process. It winds up in noting some of the project's achievements and with a look towards future research.


2004 ◽  
Author(s):  
Zvi H. Aronson ◽  
Thomas G. Lechler ◽  
Peter G. Dominick

Sign in / Sign up

Export Citation Format

Share Document