scholarly journals Moderating effect of organization culture on the relationship between quality management system adoption and performance of public universities in Kenya

2021 ◽  
Vol 15 (2) ◽  
pp. 70-78
Author(s):  
Donald Indiya Gulali ◽  
Mise Jairo ◽  
Obura Johnmark ◽  
Ojera Patrick
Keyword(s):  
Quality Management ◽  
Management System ◽  
Public Universities ◽  
Quality Management System ◽  
Organization Culture ◽  
Moderating Effect ◽  
And Performance ◽  
The Relationship

scholarly journals Profitability and leverage in eco-efficiency and quality management system for increasing the firms’ performance

2020 ◽  
Vol 22 (3) ◽  
Author(s):  
Budiman Sutrisno ◽  
Wendy Wendy
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Stock Exchange ◽  
Multiple Linear Regression Model ◽  
Moderating Effect ◽  
Management Systems ◽  
Moderating Effects ◽  
Quality Management Systems ◽  
The Relationship

This research aims to analyze the moderating effects of profitability and leverage on the relationship between the quality management system and eco-efficiency toward the firm’s performance. The research sample consists of 75 firms listed on the Indonesia Stock Exchange as of 2017. Data concerning eco-efficiency and the quality management system are collected from the firm's annual report. This research utilizes a multiple linear regression model. The result shows that eco-efficiency and quality management system do not affect the firm’s performance. Profitability has a negative and significant moderating effect on the relationship between eco-efficiency toward the firm’s performance. Further, the moderating variable also positively and significantly moderates the relationship between the quality management system and the firm's performance. Leverage, on the other hand, is found to have no moderating effect on the relationship between eco-efficiency and quality management systems toward the firm's performance.  This study contributes and extends previous research by exploring eco-efficiency and quality management systems toward the firm’s performance simultaneously. Besides, it also examines the moderating relation of profitability and leverage in relationship with eco-efficiency and quality management system toward a firm's performance by using the sample from all firms which are listed on the Indonesia Stock Exchange and have implemented the system.

Development of the organization’s personnel management process

2020 ◽  
pp. 40-46
Author(s):  
A.M. Rodomanova
Keyword(s):  
Quality Management ◽  
Management System ◽  
Human Factor ◽  
Quality Management System ◽  
Management Process ◽  
Human Resource Management System ◽  
Resource Management System ◽  
Tools And Techniques ◽  
The Relationship

Modern trends in the human resource management system in order to improve the efficiency of the company and increase the productivity of personnel contain different tools and techniques. The study of the quality management system of enterprises revealed the relationship between the concept and strategy of the company’s development and personnel policy and identified the theses that contribute to positive changes in the field of employee management. The article analyzes the internal determination of the appropriate methodology, taking into account the characteristics of employees and the human factor.

scholarly journals Employee engagement and improvement as important principles of TQM in public health institutes

2020 ◽  
Vol 8 (1) ◽  
pp. 189-201
Author(s):  
Ana-Marija Vrtodušić Hrgović ◽  
Kristina Črnjar ◽  
Ivana Škarica
Keyword(s):  
Public Health ◽  
Quality Assurance ◽  
Quality Management ◽  
Employee Engagement ◽  
Management System ◽  
Quality Management System ◽  
Customer Focus ◽  
Internal Customer ◽  
The Relationship

Quality assurance in public health presents one of the key factors in the quality of health service. Accordingly, there is increasing awareness of the need to integrate quality systems and their principles into the healthcare system. Their role is important in the context of quality assurance in accordance with patient requirements as well as in the process of improving the quality of health care service. They are essential for the successful implementation of a quality management system and refer to customer focus, leadership, engagement of people, process approach, improvement, evidence–based decision making, and relationship management. This paper presents the results of a study among Croatian Institutes of Public Health with regard to the level of implementation of quality principles related to employee engagement, improvement and internal customer focus. Analysis focused on the relationship between focus on internal customer (employees) and improvements as well as the employee engagement and improvement respectively. Results show there is a strong positive relationship between employee engagement and improvements, while between internal customer focus and improvement the relationship has not been verified. In the context of standardization of quality of public health services, the paper aims to expand theoretical knowledge about TQM principles, with the emphasis on the employee engagement, internal customer focus (employees) and process improvement. The results can serve as a basis for improving the existing practice of quality management system implementation in the public health sector, with emphasis on employees.

scholarly journals Total Quality Management System and Organisation Performance: Mediating Effect of Organisational Learning in Nepali Service Sector

2019 ◽  
Vol 4 (1) ◽  
pp. 39-60
Author(s):  
Tina Rawal Saud
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Management System ◽  
Service Sector ◽  
Quality Management System ◽  
Mediating Effect ◽  
Significant Positive Effect ◽  
Total Quality ◽  
The Relationship ◽  
Positive Effect

The main objective of this study was to examine the effect of total quality management system (TQM) on organisation performance along with the mediating effect of organisation learning in Nepali Service sector. The relationship between the TQM system, organisation learning and organisation performance was examined using Pearson correlation coefficient and regression analysis was conducted to test the hypotheses. Data was collected from 240 respondents (i.e., 118 from the ISO certified and 122 from non-ISO certified organisations). The findings of this study suggested that total quality management system had a significant positive effect on organisation performance and organisation learning mediated the relationship between total quality management system and organisation performance. Out of the seven dimensions of the TQM system only top management support, workforce management, customer relations, supplier quality management and process flow management had a significant positive effect on organisation performance. The results of the independent sample t-test further confirmed the high level of organisation performance in ISO certified organisations.

scholarly journals Effects of a Quality Management System on the Financial Performance in Banking Sector: Case Study Kosovo

2017 ◽  
Vol 4 (2) ◽  
pp. 67
Author(s):  
Samir Lleshi ◽  
Lirim Lani
Keyword(s):  
Quality Management ◽  
Financial Performance ◽  
Management System ◽  
Banking Sector ◽  
Quality Management System ◽  
Correct Result ◽  
Modern Approach ◽  
The People ◽  
And Performance

Creating and improving the services quality, presses the financial institutions to make differentiation from the competition and better position in market for itself. The modern approach to quality management system in the financial and banking sector includes faith, activities which make the client satisfied and this is particularly true in the goodness and help the employees with whom customers will come in contact giving accurate and clear information, discipline and long-term approach. The objective of this study was to establish the effect of quality management system on financial performance in the Kosovo banking sector. At the same time, the concept of quality as a rule leads to confusion and misinterpretation, because it is difficult to determine its exact meaning. The quality of the product or service is the first and often the last thought of the people, when they talk about quality. The concept of quality as an indicator of fulfilling the requirements of the standards or level of excellence is part of advertising, when it comes to their product or service. In tackling the problem, we used empirical methods, which will enable us a correct result of our paper. The results of the paper does not result in significance between banking services and performance of the banking sector in Kosovo.

Relationship Between ISO 9001 Quality Management System and Productivity Improvement

2018 ◽  
pp. 221-251
Author(s):  
Ricardo Prada
Keyword(s):  
Quality Management ◽  
Empirical Study ◽  
Representative Sample ◽  
Management System ◽  
Quality Management System ◽  
Explanatory Model ◽  
Iso 9001 ◽  
Productivity Improvement ◽  
Auto Parts ◽  
The Relationship

The objective of this case is to verify, through the construction of an explanatory model, the possible connection between ISO 9001:2015 quality management system and productivity improvement on a representative sample of companies in the auto parts sector based on different aspects considered in the implementation. The auto parts sector of the automotive industry, supported mainly by its large and medium-sized companies, produces the necessary parts and pieces to support this market. The research analyzed 110 auto parts companies, proportionally distributed in terms of size (large, medium, and small). The results of the empirical study confirm the existence of positive relations between the ISO 9001:2015 quality management system and the improvement of productivity. This chapter focuses on analyzing the relationship between the ISO quality management system and the improvement of productivity as business renewal strategies, for which it explores the Colombian auto parts sector.

Critical factors and performance indicators: accreditation of testing- and calibration-laboratories

2017 ◽  
Vol 24 (7) ◽  
pp. 1814-1833 ◽  
Author(s):  
Nagarajan Karthiyayini ◽  
Chandrasekharan Rajendran
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Laboratory Accreditation ◽  
Extensive Literature ◽  
Critical Factors ◽  
Content Type ◽  
And Performance ◽  
The Impact ◽  
Calibration Laboratories

Purpose The purpose of this paper is to determine the critical factors (CRFs) of IS/ISO/IEC 17025:2005 laboratory accreditation and indicators of the performance (IOPs) in the testing/calibration laboratories. The impact of accreditation on the performance is analyzed using the level of presence of critical factors that can be used to benchmark the best practices in the accredited testing and calibration laboratories. Design/methodology/approach A questionnaire is designed on the basis of an extensive literature review on laboratory accreditation and performance. Based on the responses from pilot study, the developed instrument is tested for its unidimensionality, reliability and validity. Multiple regression analysis is carried out to analyze the impact of critical factors on the IOPs. Findings The findings reveal that the six distinct critical dimensions of laboratory accreditation (which are the independent variables) have a significant impact on the performance of the accredited testing/calibration laboratories. The performance is measured by the dependent variables which are the IOPs. The customer satisfaction, employee satisfaction, laboratory performance, image of the laboratory, the number of increased customers and loyalty of the existing customers are highly influenced by the accreditation which in turn improves the performance to gain the competitive advantage. Research limitations/implications Contribution to research is in the area of laboratory accreditation and the performance measurement by the development of a comprehensive instrument to analyze the Laboratory Quality Management System. The results are dependent on the number of respondents who are the quality/technical managers. Practical implications This instrument would enable the accredited laboratories to analyze their performance through the feedback from the quality/technical managers to gain credibility and to continually improve and benchmark the quality management system in alignment with the quality policies. Originality/value This paper proposes an instrument to measure and benchmark the performance of the accredited testing and calibration laboratories.

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