An empirical study on comparing total quality management (TQM) items of national quality award applicants in Slovenia

2011 ◽  
Vol 5 (33) ◽  
Author(s):  
Karmen Kern Pipan
Keyword(s):  
Quality Management ◽  
Empirical Study ◽  
Total Quality Management ◽  
Total Quality ◽  
National Quality ◽  
Quality Award ◽  
National Quality Award

QUALITY MANAGEMENT IN TOURISM AND HOSPITALITY INDUSTRY

2005 ◽  
Vol 11 (1) ◽  
pp. 121-133
Author(s):  
Ana-Marija Vrtodušić Hrgović
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Hospitality Industry ◽  
Iso 9001 ◽  
Total Quality ◽  
National Quality ◽  
Quality Award ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
National Quality Award

Snažna je konkurencija na tržištu uvjetovala razvoj novog pristupa upravljanju poznatog kao Upravljanje potpunom kvalitetom (TQM - Total Quality Management). Zbog važnosti koju kvaliteta ima u postizanju konkurentske prednosti i u hotelskoj su se industriji počeli primjenjivati sustavi upravljanja potpunom kvalitetom. Prilikom uvođenja ovih sustava hotelska poduzeća mogu koristiti različite pristupe koje će prilagoditi svojim uvjetima poslovanja. Pri tome se mogu koristiti tzv. "TQM standardi ili okviri" tj. nacionalni ili međunarodni standardi i nagrade za kvalitetu, a zbog svoje su široke primjene u radu dati okviri koje nudi međunarodni standard ISO 9001:2000 te modeli poslovne izvrsnosti Malcolm Baldrige National Quality Award i European Quality Award.

Malcolm Baldrige National Quality Award (MBNQA) dimensions in Greek Tertiary Education System

2017 ◽  
Vol 1 (2) ◽  
pp. 436 ◽  
Author(s):  
Anastasiadis Lazaros ◽  
Anastasiadou Sofia ◽  
Iakovidis George
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Education System ◽  
Tertiary Education ◽  
Total Quality ◽  
Efqm Model ◽  
National Quality ◽  
Quality Award ◽  
Malcolm Baldrige ◽  
National Quality Award

<p>The European Foundation for Quality Management Excellence Model (EFQM Model) and Malcolm Baldrige National Quality Award Model (MBNQA model) are widely known models and are used as channels of Total Quality Management. MBNQA model can be applied by an organization or institution in order to implement the principles of Total Quality Management and to achieve excellence. In the present research the criteria of MBNQA model, such as Leadership, Strategic Planning, Customer Focus, Measurement, analysis, and knowledge management, Workforce focus, Process management. Results are recorded and the views of Pre-service teachers from ASPETE <strong>(<strong>School of Pedagogical &amp; Technological Education),</strong> </strong>Thessaloniki, Greece, are analyzed in light of these criteria, highlighting thus the Quality Assurance dimensions of the Greek Tertiary education system. 123 Pre-service teachers from ASPETE Thessaloniki participated in the survey. The strong as well as the problematic situations of the criteria of the MBNQA model were registered and analyzed. Furthermore, the reasons of the low performance and obstacles of the learning process were discussed and ways contributing to Continuous Improvement, that requires constant awareness and focus, were proposed. These points support the MBNQA model as an operational framework for Total Quality Management and also strengthen the results obtained in previous studies for the EFQM Model suggesting that quality award models actually provide a suitable framework for quality management.</p>

scholarly journals The Impact of Quality Management on Profitability: An Empirical Study

2008 ◽  
Vol 1 (1) ◽  
pp. 66 ◽  
Author(s):  
Alexandre Pignanelli ◽  
João Mário Csillag
Keyword(s):  
Quality Management ◽  
Empirical Study ◽  
National Quality ◽  
Quality Award ◽  
Parametric Analyses ◽  
The Impact ◽  
National Quality Award ◽  
Non Parametric

The article investigates the impact of quality on profitability, following the evolution duringa ten years period of 31 firms recognized by Brazilian National Quality Award (PNQ). Data of other companiesfrom the same sectors were also considered, reaching 5354 observations. The statistical analysesincluded regressions, parametric and non-parametric analyses.

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