Consumer's Multi-Channel Choice in relation to Fashion Innovativeness and fashion items

2012 ◽  
Vol 14 (4) ◽  
pp. 27-34 ◽  
Author(s):  
Ihn Hee Chung
Keyword(s):  
Channel Choice

An Empirical Investigation into Personal Characteristics' Effect on Choosing Complaint Channels

2019 ◽  
Vol 3 (4) ◽  
pp. 195-208
Author(s):  
Hannes Boepple ◽  
Janine Göttling ◽  
Marie-Christin Papen ◽  
Florian U. Siems
Keyword(s):  
Word Of Mouth ◽  
Empirical Investigation ◽  
Personal Characteristics ◽  
Negative Word ◽  
Channel Choice ◽  
Valuable Customer ◽  
Word Of Mouth Communication ◽  
Customer Reaction ◽  
Managerial Perspective ◽  
Selection Of

For companies, complaints are a valuable customer reaction to dissatisfaction. They enable the company to respond to customer issues to prevent them from changing supplier or spreading negative word-of-mouth communication. Previous research identified various influencing factors of complaint behaviour. However, it has been scarcely considered which aspects influence the selection of the complaint channel (e. g. telephone, social media). Therefore, a 1x2 experimental study (n = 244) was conducted. Results reveal effects of personal characteristics (aggressiveness, argumentativeness and social anxiety) on complaint channel choice. A moderating effect of failure severity was also partially found. From a managerial perspective, it is recommended to provide various complaint options. This would allow the disappointed consumer to choose an adequate complaint channel depending on his or her personality.

Recycling channel choice in closed-loop supply chains considering retailer competitive preference

2021 ◽  
pp. 1-26
Author(s):  
Zhidan Wu ◽  
Xiaohu Qian ◽  
Min Huang ◽  
Wai Ki Ching ◽  
Xingwei Wang ◽  
...  
Keyword(s):  
Supply Chains ◽  
Closed Loop ◽  
Channel Choice ◽  
Closed Loop Supply Chains

Distribution Channel Choice of New Entrepreneurial Ventures

2010 ◽  
Vol 35 (4) ◽  
pp. 683-708 ◽  
Author(s):  
Malte Brettel ◽  
Andreas Engelen ◽  
Thomas Müller ◽  
Oliver Schilke
Keyword(s):  
Distribution Channel ◽  
Entrepreneurial Ventures ◽  
Channel Choice

scholarly journals The Determinant Factors of Omnichannel Service Adoption in Jakarta

2019 ◽  
pp. 1-12
Author(s):  
Wenny Rukmana ◽  
Hermawan Susyanto ◽  
Antonio . ◽  
Ina Agustini Murwani
Keyword(s):  
Structural Equation ◽  
Positive Influence ◽  
Equation Model ◽  
Moderating Effects ◽  
Service Adoption ◽  
Channel Choice ◽  
Channel Integration ◽  
Object Based ◽  
Relationship Of ◽  
The Relationship

Along with the development of technology in retail, consumers have increased their expectation about experience convenience in retail. Starting with the growth of various platform, the next development is the experience that combined both offline and online service known as Omnichannel. The Omnichannel Service Adoption is explained by Wixom Model shows the relationship of object-based beliefs, channel integration quality, perceived fluency, and internal and external usage experience as moderating effects of perceived fluency. The adoption of Omnichannel is important to deliver a consistency of data and user experience compared to multichannel. The research uses quantitative approach with Structural Equation Model (SEM) PLS for data analytic. The population is referred to Berrybenka, a prominent fashion e-commerce in Jakarta, customers. The result shows that Breadth Channel Choice, Channel Service Transparency, Content Consistency and Process Consistency have a significant and positive influence on perceived fluency. The implication and limitation of the research are also highlighted.

scholarly journals How COVID-19 Has Influenced the Purchase Patterns of Young Adults in Developed and Developing Economies: Factor Analysis of Shopping Behavior Roots

2022 ◽  
Vol 14 (2) ◽  
pp. 941
Author(s):  
Alexander Rossolov ◽  
Yevhen Aloshynskyi ◽  
Oleksii Lobashov
Keyword(s):  
Factor Analysis ◽  
Young Adults ◽  
Choice Behavior ◽  
Developing Economies ◽  
Developed Countries ◽  
Shopping Behavior ◽  
Purchase Behavior ◽  
Channel Choice ◽  
Survey Results ◽  
Purchase Patterns

The paper presents survey results from shopping behavior transformation in developed and developing countries due to the COVID-19 pandemic outbreak in spring 2020. The survey includes the polling process that covered 515 and 117 young adults, respectively, for two economies and factor analysis to determine the latent intentions of purchase behavior. Shopping patterns were studied for food, medicine, goods of first priority, electronics, clothing, and shoes. According to factor analysis results, we determined nine factors that reveal some similarities in shopping behavior as pro-safe purchases and belt-tightening patterns for both economies. Along with that, we revealed that people from developed countries perceived the greater danger and fear due to the COVID-19 crisis than young adults from developing economy. Based on polling results, the post–COVID-19 shopping channel choice behavior was evaluated for developed and developing economies.

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