scholarly journals Organizational Reintegration and Trust Repair after an Integrity Violation: A Case Study

2014 ◽  
Vol 24 (3) ◽  
pp. 371-410 ◽  
Author(s):  
Nicole Gillespie ◽  
Graham Dietz ◽  
Steve Lockey
Keyword(s):  
Organizational Identity ◽  
Organizational Trust ◽  
Future Research ◽  
Stakeholder Salience ◽  
Conceptual Frameworks ◽  
Dynamic Nature ◽  
Data Manipulation ◽  
Trust Repair

ABSTRACT:This paper presents a holistic, contextualised case study of reintegration and trust repair at a UK utilities firm in the wake of its fraud and data manipulation scandal. Drawing upon conceptual frameworks of reintegration and organizational trust repair, we analyze the decisions and actions taken by the company in its efforts to restore trust with its stakeholders. The analysis reveals seven themes on the merits of proposed approaches for reintegration after an integrity violation (including open investigations, accurate explanations, apologies, penance, and systemic reforms), and novel insights on the role of organizational identity, “changing of the guard” and cultural reforms alongside procedural modifications. The case further supports the dynamic nature of stakeholder salience across the reintegration process. The study both supports propositions from existing frameworks and suggests novel theoretical extensions for future research.

Fostering Cultural Responsiveness in an Urban High School: A Case Study

2021 ◽  
pp. 019263652110365
Author(s):  
Jay Paredes Scribner ◽  
Donna H. Weingand ◽  
Karen Leigh Sanzo
Keyword(s):  
School Culture ◽  
School Leadership ◽  
Culturally Responsive ◽  
Cultural Responsiveness ◽  
Future Research ◽  
Student Needs ◽  
Theoretical Frameworks ◽  
Teacher Needs

Scholars and practitioners have increasingly recognized the role of culturally responsive school leadership (CRSL). However, few studies have applied recent comprehensive CRSL theoretical frameworks. This in-depth case study explores how a school leader understands and shapes a school culture to be increasingly culturally responsive to students. Utilizing recent conceptualizations of CRSL as a lens, two major findings were developed. First, the principal’s understanding of what it means to be a culturally responsive leader is centered on the student experience: meeting basic needs, seeking “vertical” engagement, and transforming student world views. Second, to meet those student needs the principal practiced differentiated instructional leadership according to individual teacher needs and oriented to fostering a culturally responsive school culture. We suggest future research carefully examine (1) the interplay of beliefs, dispositions, and values in CRSL play, and (2) how CRSL (where it exists) manifests as an organizational.

scholarly journals Dutcher's Impact: Wolastioqiyik Lintuwakonawa as a Case Study for the role of Music in Preserving Traditional Knowledge

2019 ◽  
Vol 15 ◽  
Author(s):  
Kathryn E. Newhook
Keyword(s):  
Knowledge Management ◽  
Traditional Knowledge ◽  
Technical Skill ◽  
Knowledge Systems ◽  
Dynamic Nature ◽  
Diverse Field ◽  
Information Professionals ◽  
Knowledge Preservation

Knowledge Management is a diverse field of study, dealing in the facilitation of knowledge sharing, the creation of knowledge systems, knowledge transfer, and knowledge preservation. Information professionals play an important role in helping these processes happen. Equally important is the preservation of Traditional Knowledge. Recognized as the knowledge Indigenous people have accrued over millennia, and formed through their interactions with their environment, Traditional Knowledge and its preservation also fall into the world of Knowledge Management. The performance of a piece of music is the manifestation of knowledge and, in the case of Jeremy Dutcher, is a form of knowledge preservation. Traditional Knowledge’s more fluid and dynamic nature is preserved in Dutcher’s 2018 album Wolastioqiyik Lintuwakonawa, where the artist creates a conversation between technical skill and the knowledge and language of the album. In the case of this paper, Dutcher’s album serves as an example of the way Traditional Knowledge can impact and provide new tools to the information profession and world of Knowledge Management.

scholarly journals TAX RESEARCH Financial Accounting versus Tax Accounting - Tax Rules’ Impact on Investment Decisions

2016 ◽  
Vol 4 (1) ◽  
pp. 9
Author(s):  
Dr.Sc. Skender Ahmeti ◽  
Dr.Sc. Muhamet Aliu ◽  
MSc. Alban Elshani ◽  
Yllka Ahmeti
Keyword(s):  
Investment Decisions ◽  
Financial Statements ◽  
Financial Accounting ◽  
Future Research ◽  
International Accounting Standards ◽  
Corporation Tax ◽  
Tax Research ◽  
The Impact

This paper provides guidance for all those interested in research related to tax. In the study are included three main areas dealing with taxes and about taxes: (1) the role of information in corporation tax expenditures under the rules and laws of the country against financial statements according to international accounting standards, (2) case study PTK; how much effective tax and tax on extra profit has it paid (3) the impact of tax rules on investment decisions - the reasons and profits of the company and the host country. We will try to summarize here the three areas of study and come to some conclusions on how to deal with fiscal policy in Kosovo. In addition, we will offer our opinion on some interesting and important questions for future research.

Agile Teams in Digital Media

2020 ◽  
pp. 340-359
Author(s):  
Rachel Ralph ◽  
Patrick Pennefather
Keyword(s):  
Digital Media ◽  
Reflective Practitioner ◽  
Comparative Case Study ◽  
Future Research ◽  
Master's Program ◽  
Study Results ◽  
Agile Practices ◽  
Media Environments

As we move towards the third decade of the 21st century, the development of emerging technologies continues to grow alongside innovative practices in digital media environments. This chapter presents a comparative case study of two teams (Team A and Team B) in a professional master's program during a 13-week, project-based course. Based on the role of documentation and the reflective practitioner, team blogs representing learner experiences of Agile practices were analyzed. This case study chapter focused on one blog post of a mid-term release retrospective. The results of this case study are framed around Derby and Larson's (2006) Agile retrospectives framework, including: set the stage, gather data, generating insights, deciding what to do, and closing the retrospective. The case study results suggest the need for public documentation of retrospectives and how this can be challenging with non-disclosure agreements. Also, the authors identify the importance of being a reflective practitioner. Future research on educational and professional practices needs to be explored.

scholarly journals Fresh perspectives on customer experience

2015 ◽  
Vol 29 (6/7) ◽  
pp. 430-435 ◽  
Author(s):  
Janet R. McColl-Kennedy ◽  
Anders Gustafsson ◽  
Elina Jaakkola ◽  
Phil Klaus ◽  
Zoe Jane Radnor ◽  
...  
Keyword(s):  
Research Agenda ◽  
Design Methodology ◽  
Customer Experience ◽  
Future Research ◽  
Dynamic Nature ◽  
Content Type ◽  
Research Questions ◽  
Advance Theory ◽  
Over Time

Purpose – The purpose of this paper is to provide directions for future research on: broadening the role of customers in customer experience; taking a practice-based approach to customer experience; and recognizing the holistic, dynamic nature of customer experience across all touch points and over time. Design/methodology/approach – The approach is conceptual identifying current gaps in research on customer experience. Findings – The findings include a set of research questions and research agenda for future research on customer experience. Originality/value – This research suggests fresh perspectives for understanding the customer experience which can inspire future research and advance theory and managerial practice.

Innovative Business Models in Digital Firms

2020 ◽  
pp. 79-98
Author(s):  
Patrizia Accordino ◽  
Tindara Abbate ◽  
Daniela Rupo ◽  
Raffaella Coppolino ◽  
Elvira Tiziana La Rocca
Keyword(s):  
Sustainable Development ◽  
Business Models ◽  
Service Innovation ◽  
Future Research ◽  
Great Opportunity ◽  
Use Of Services ◽  
Development Goals ◽  
New Perspective

The 17 Sustainable Development Goals (SDGs) of the United Nations 2030 Agenda for Sustainable Development intends to improve efforts of governments, societies, and companies to deal with major social and environmental problems affecting contemporary societies. From a business perspective, companies can find a propulsive boost of innovation looking at different models of production and use of services/products. This new perspective is radically changing the ways companies and consumers interact, and the role of companies in supporting the achievement of SDGs through service innovation is becoming pervasive. In addition, the emerging digital economy represents a great opportunity opening up to sustainability-oriented service innovation and firms are developing their competitive advantage based on the introduction of new digital business models. This chapter explores this issue through an explorative case study based on the MyTaxi business model. Implications for managers and researchers and opportunities for future research are highlighted.

scholarly journals The Interactive Effect of Positive Psychological Capital and Organizational Trust on Organizational Citizenship Behavior

SAGE Open ◽  
2019 ◽  
Vol 9 (3) ◽  
pp. 215824401986266 ◽  
Author(s):  
Harun Yildiz
Keyword(s):  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Psychological Capital ◽  
Organizational Trust ◽  
Interactive Effect ◽  
Future Research ◽  
Positive Psychological Capital ◽  
The Relationship ◽  
Moderating Role

To date, numerous empirical studies have been conducted to investigate the link between organizational trust and organizational citizenship behaviors (OCBs). However, it is surprising that the moderating role of positive psychological capital (PsyCap) on the relationship between organizational trust and OCBs has not been directly tested. Thus, this relationship is currently under-researched. Addressing this gap in the organization literature, the purpose of this study is to examine the potential moderating role of positive PsyCap on the relationship between organizational trust and OCBs. Given this context and purpose of the study, the data collected from a sample of 1,100 health care employees from seven hospitals in Istanbul provided good support for the hypothesis. The findings indicate that positive PsyCap moderates the relationship between organizational trust and OCBs in such a manner that the relationship is stronger when positive PsyCap is high. The research findings are discussed with a view to implications and suggestions for future research.

The responsibilities of the project owner in benefits realization

2019 ◽  
Vol 39 (4) ◽  
pp. 503-524 ◽  
Author(s):  
Ofer Zwikael ◽  
Jack R. Meredith ◽  
John Smyrk
Keyword(s):  
Smooth Transition ◽  
Future Research ◽  
Senior Executives ◽  
Longitudinal Case Study ◽  
Content Type ◽  
Benefits Realization ◽  
Project Phases ◽  
The Individual

Purpose Recent research has proposed the position of a project owner as the individual accountable for realizing target benefits. However, there is a lack of understanding in the literature of this role – in particular, the specific responsibilities of the project owner that can enhance benefits realization and operations performance. The paper aims to discuss this issue. Design/methodology/approach The paper identifies these responsibilities in practice through two studies – a qualitative study, which includes interviews with senior executives who fund projects, and an in-depth longitudinal case study, which describes a company that continuously realizes the benefits from its projects. Findings The results suggest that a project owner should have 22 key responsibilities across four project phases and that an operations manager is often the most suitable candidate to fulfill this role in operations improvement projects. When performing these project responsibilities effectively, operations managers enhance benefits realization and operations improvement. Finally, the paper proposes five hypotheses for future research. Originality/value Based on agency theory, the paper increases our knowledge of the role of the project owner in practice. This new knowledge can enhance the realization of target benefits from projects and ensure a smooth transition from the project to the operations environment.

scholarly journals Implementing process improvement initiative: the role of visualisation and standardisation methods

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mumin Abubakre ◽  
Amjad Fayoumi ◽  
Ismail Eleburuike
Keyword(s):  
Process Improvement ◽  
Business Processes ◽  
Future Research ◽  
Organisational Performance ◽  
Content Type ◽  
Delivery Times ◽  
Modelling Analysis ◽  
Single Method

PurposeDue to the difficulties organisations face in implementing process improvement initiatives (PIIs), this research explores how visualisation and standardisation of business processes help organisations achieve PIIs to improve organisational performance.Design/methodology/approachA multi-staged case study strategy that analyse qualitative data and performs a process modelling analysis of quantitative data.FindingsThe paper makes two main contributions to existing knowledge. Firstly, it explains how taking the visualised and standardised methods on PIIs can reduce service delivery times and enhance organisational performance. Secondly, it demonstrates how adopting these dual methods offers a better chance of increasing organisational performance than using only a single method.Research limitations/implicationsAlthough the paper considers the flexibility in the standardisation of business processes as it gives scope for innovation and creativity on the part of the process, it did not consider if flexibility is possible without breaking the standardised working way. Hence, future research can consider this. Also, future research can hypothesise the BPM model and test for statistical generalisability.Originality/valueThe research offers new insight into how and when both visualisation and standardisation of PIIs can benefit organisations.

Interactions between institutional logics and cultural dynamics in the public–private integration process

2020 ◽  
pp. 002085231989123
Author(s):  
Anne-Sophie Thelisson ◽  
Olivier Meier
Keyword(s):  
Institutional Logics ◽  
The State ◽  
Cultural Dynamics ◽  
Integration Process ◽  
Longitudinal Case Study ◽  
Dynamic Nature ◽  
The Public ◽  
Role Of The State

This article underlines the specificities of public–private mergers by presenting the interactions between the institutional logics at stake and the cultural dynamics during the integration process of a public–private merger. The article presents a longitudinal case study of a public–private merger of two listed French companies over two years. Our study completes and enriches Schultz’s model by showing its dynamic nature and highlighting the crucial role of the state as a trigger for the interactions between institutional logics and cultural dynamics. Points for practitioners By highlighting the interactions between cultural dynamics and institutional logics, we trace how cultural dynamics influence the decision-making process and how institutional logics influence integration by becoming dominant. We demonstrate how the state influences the interactions between these forces during the integration process.

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