scholarly journals Use of IT in ISO 9001 Systems for Better Process Management

2018 ◽  
Author(s):  
Milena Alič
Keyword(s):  
Process Management ◽  
Iso 9001

scholarly journals MODELADO BPMN (BUSINESS PROCESS MANAGEMENT NOTATION) PARA LA GESTIÓN DE PROCESOS

2019 ◽  
pp. 84-90
Author(s):  
Henry George Maquera Quispe ◽  
Richard Oswaldo Ticse Capcha ◽  
Percy Alex Gómez Morales ◽  
Carlos Meza Quintana
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Iso 9001

El modelado BPMN para la gestión de procesos permite aplicar una notación gráfica estandarizada para el modelado de procesos de negocio, así como una notación estándar que es fácilmente legible y entendible por parte de todos los involucrados e interesados (stakeholders), como los analistas de negocio, los desarrolladores técnicos, los gerentes y administradores del negocio. Bajo este contexto se llevó a cabo un diagnóstico de la Oficina General de Informática en la Universidad Nacional del Centro del Perú, donde se determinó que muchos de los procesos, actividades y procedimientos que se llevan a cabo en la actualidad no se han establecido en alguna directiva y/o normativa vigente. Se propuso una nueva estructura organizacional, que permitió una definición más puntual de los procesos requeridos en la Oficina General de Informática, utilizando el software Bizagi. Se evidenció que muchos de los procesos no se encuentran alineados a la gestión de Tecnologías de Información, proponiendo un modelo de procesos y sus respectivos indicadores basados en la gestión de servicios —ISO 20000. Se concluyó que la gestión de procesos en la Oficina General de informática exige que se aplique una solución integral basada en ISO 9001 a fin de garantizar procesos de calidad, gestión de servicios basadas en ISO 20000 para garantizar la gestión de servicios de tecnología de información, e ISO 27002 para garantizar estrategias de seguridad informática debido al valor que los activos de información proporcionan. Se tiene presente que el escenario de estudio está orientado a Tecnologías de Información por lo que los indicadores propuestos están dirigidos bajo la misma naturaleza.

scholarly journals USE OF PARTIAL QUALITY FUNCTION DEPLOYMENT TO IDENTIFY PROCESSES REQUIRED FOR ISO 9001

2021 ◽  
Vol 32 (2) ◽  
Author(s):  
Oscar Cruz-Domínguez ◽  
Omar-Alejandro Guirette-Barbosa ◽  
Jose-Luis Carrera-Escobedo ◽  
Hector-Antonio Duran-Muñoz ◽  
Cesar-Humberto Guzman-Valdivia ◽  
...  
Keyword(s):  
Customer Satisfaction ◽  
Quality Function Deployment ◽  
Process Management ◽  
Quality Management System ◽  
International Standards ◽  
Iso 9001 ◽  
Process Mapping ◽  
Customer Requirements ◽  
Quality Function ◽  
Mandatory Requirement

This paper proposes an objective way to identify the necessary processes of a quality management system (QMS) to enhance customer satisfaction by meeting customer requirements (CRs). This quality function deployment (QFD)-based method helps to address the implementation of process management, which is a mandatory requirement of modern standards based on QMS, such as ISO 9001 and other international standards. Currently, this identification of processes is made through subjective judgements derived from observation, brainstorming, debates, group projects, and other techniques; but this research presents a standardised way of determining or identifying the processes. The proposed method achieves the identification only of the processes that influence customer satisfaction, consolidating it as a crucial tool in the robust QMS design. The results indicate that the method shown can serve as a platform for subsequent activities, such as process mapping, indicator creation, procedure writing, and other important documents. The purpose of this paper is to show the feasibility of the proposed method, finishing with a summary of the results achieved in a Mexican company’s QMS identification of processes.

Systematic literature review of ISO 9001 and process management

2019 ◽  
Vol 26 (3) ◽  
pp. 330
Author(s):  
Leonardo Sterz Sfreddo ◽  
Guilherme B.B. Vieira ◽  
Gabriel Vidor ◽  
Roque A. Zin
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Process Management ◽  
Iso 9001

Use of quality tools and techniques and their integration into ISO 9001

2019 ◽  
Vol 37 (1) ◽  
pp. 68-89
Author(s):  
Jordi Castello ◽  
Rudi De Castro ◽  
Frederic Marimon
Keyword(s):  
Quality Management ◽  
Quality Function Deployment ◽  
Wind Farm ◽  
Process Management ◽  
Poor Quality ◽  
Iso 9001 ◽  
Subjective Data ◽  
Content Type ◽  
Tools And Techniques ◽  
Quality Tools

Purpose The purpose of this paper is to focus on the use of quality management tools and techniques and their integration into the ISO 9001:2008 standard in a wind power (WP) sector supply chain (SC). Design/methodology/approach The research project was carried out in 119 WP sector SC companies (i.e. component suppliers, wind turbine assemblers and wind farm operation and maintenance services) using the questionnaire method. The companies selected employ quality management systems (QMSs) which conform to the ISO 9001:2008 standard. Findings The survey findings reveal that the degree to which quality tools and techniques are used in the WP companies can be characterised as “high”. The results show that internal audits, flowchart diagrams and cost of poor quality are the most-commonly applied tools and techniques, although they also indicate some areas for further improvement, for instance, when using advanced and complex quality techniques such as design of experiments, quality function deployment or business process management. In addition to this, the findings reveal that ISO 9001:2008 establishes a favourable environment for the use of quality tools and techniques. Research limitations/implications The study was based on the perceptions of quality managers, quality engineers and company managers (subjective data) and did not examine the reasons for either not implementing and/or the difficulties encountered while implementing quality tools and techniques. Practical implications The specific findings indicate that employing quality tools and techniques is useful for managers, not only when implementing a QMS, but also when suggesting recommendations for improvement. Originality/value A change of developing a framework integrating the main QT&T procedures into the main ISO 9001 processes.

Systematic literature review of ISO 9001 and process management

2019 ◽  
Vol 26 (3) ◽  
pp. 330
Author(s):  
Roque A. Zin ◽  
Leonardo Sterz Sfreddo ◽  
Gabriel Vidor ◽  
Guilherme B.B. Vieira
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Process Management ◽  
Iso 9001
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