scholarly journals An Analysis of the Effect of Operations Management Practices on Performance

10.5772/56919 ◽  
2013 ◽  
Vol 5 ◽  
pp. 44 ◽  
Author(s):  
Elisa Battistoni ◽  
Andrea Bonacelli ◽  
Andrea Fronzetti Colladon ◽  
Massimiliano M. Schiraldi

In this paper we investigate the possible relationships among some optimization techniques used in Operations Management and the performance of SMEs that operate in the manufacturing sector. A model based on the Structural Equation Modelling (SEM) approach is used to analyse a dataset of small and medium-sized Italian enterprises. The model is expressed by a system of simultaneous equations and is solved through regression analysis. Taking advantage of the contributions presented previously, we focus our research on the Italian economy, highlighting the importance of Operations Management practices, which are relevant drivers of these firms' performances.

2017 ◽  
pp. 161-181
Author(s):  
Imran Saeed Et al.,

This research aims to establish the link between aversive leadership and work outcomes for the first time. This study was conducted in service and manufacturing sector in Islamabad, Rawalpindi, Haripur, and Peshawar, while only those organizations were selected for this study where supervisor and subordinate and peer relations were established. Convenient sampling technique was used to collect data from the different organization of the said sector and the sample size was (n=340). Results of the study revealed that aversive leadership was positively and significantly related to job stress, employee organizational deviance, follower aggressive voice and negatively as well significantly related to lower follower performance. This study also tests all hypotheses through Structural Equation Modelling (SEM) through this technique the hypothesis of the study also confirmed.


2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Le Chi Cong ◽  
Dao Anh Thu

PurposeThis research aims to adopt competitiveness theory to analyse the effects of leadership competencies on the competitiveness of small and medium-sized enterprises (SMEs) in the tourism sector.Design/methodology/approachThis research collected data from 200 participants, who are in management positions of tourism SMEs in Vietnam. Structural equation modelling was applied.FindingsThe results indicate satisfactory reliability and validity of the constructs and support for two models within a structural equation modelling to evaluate the influence of leadership competencies on the competitiveness of SMEs. The data from both customers and competitors show that the competitiveness and the performance of the enterprise are affected by hands-on experience; relationships building competencies; strategic vision; operations management competencies. Furthermore, customers also value professional knowledge of the enterprises' leaders.Practical implicationsThe study suggests that the government agencies and tourism SMEs themselves should focus more on leadership. Training courses, exchange programs, seminars and workshops should be provided for SMEs leaders to improve their leadership competencies.Originality/valueThe research findings provide a more comprehensive view of internal and external factors affecting the competitiveness of SMEs in the tourism sector in Vietnam. This also contributes to competitiveness and leadership research by presenting the positive linkage between leadership competencies and the competitiveness of SMEs.


2020 ◽  
Vol 17 (1) ◽  
pp. 25
Author(s):  
Fitriani Surayya Lubis ◽  
Annisa Putri Rahima ◽  
Muhammad Isnaini Hadiyul Umam ◽  
Muhammad Rizki

Kualitas pelayanan pada umumnya akan selalu mendapat perhatian besar dari perusahaan penyedia layanan/ jasa sebab mempunyai hubungan langsung dengan kemampuan bersaing dan tingkat keuntungan perusahaan. Pada penelitian ini akan dibahas kualiatas pelayanan jasa pada perusahaan ekspedisi wilayah Kota Pekanbaru yang bergerak di bidang pengiriman barang/ paket dengan tujuan  wilayah Pekanbaru, Provinsi Riau, dan Kota-Kota Besar di Indonesia. Penelitian ini masih berupa usulan penggunaan metode/ pendekatan pengukuran kualitas pelayanan dengan tujuan yang diharapkan adalah untuk mendapatkan kriteria faktor prioritas utama kualitas pelayanan serta kesesuaian antara harapan konsumen terhadap kualitas layanan yang ada. Faktor-faktor kualitas pelayanan dalam hal ini terdiri dari Tangible, Reliability, Responsiveness, Assurance, dan Empathy. Metode Service Quality (SERVQUAL) dan Structural Equation Modelling (SEM) diusulkan untuk menganalisis faktor-faktor tersebut. Metode SERVQUAL akan membangun model kualitas jasa melalui pengukuran perbedaan antara harapan konsumen mengenai kinerja (pelayanan) dari perusahaan dan penilaian konsumen mengenai kinerja aktual pada kelima faktor kualitas pelayanan. Sementara itu, analisis dengan metode SEM  menggunakan model pengukuran Confirmatory Factor Analysis (CFA) dan Multiple Regression Analysis dilakukan untuk mengetahui apakah ada hubungan yang signifikan antara faktor kriteria kepuasan pelanggan terhadap kinerja (pelayanan) perusahaan.


2017 ◽  
Vol 1 (2) ◽  
Author(s):  
Dahliana Kamener

<p>This study aimed to analyze the role of the Consumers Satisfaction in Mediating the Effect of Product Attributes and knowledge Of Products Embroidery Minang on consumers buying decisions. The population is consumers who decide to purchase the products in Padang. The spreading questionnaires to the consumers who have bought and used to wear the embroidery Minang. The  analysis was using descriptive, multiple regression analysis and statistical test tools by using Structural Equation Modelling SmartPLS 3. Finding indicated that the product attributes show positive not significantly effect on consumer decisions. Also knowledge indicate positive significantly influence on consumer decisions. Furthermore, Product attributes also tend to have a positive effect on satisfaction. Eventhough, Consumers knowledge have positive not significantly effect on consumers satisfaction and satisfaction has partially impact on consumers decisions. From this result it can be recommended that the industry of the Embroidery Minang should improve their attribute in term of design, style, color more unique that can be wear by all level of consumers and also the industries have to be more active in marketing and giving the knowledge of consumers.</p>


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