scholarly journals The Strategic Approach of Total Quality and Their Effects on the Public Organization

10.5772/37676 ◽  
2012 ◽  
Author(s):  
Luminita Gabriela
Keyword(s):  
Public Organization ◽  
Total Quality ◽  
The Public ◽  
Strategic Approach

Total quality management and sustainability in the public service sector: the mediating effect of service innovation

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ohoud Ali AlShehail ◽  
Mehmood Khan ◽  
Mian Ajmal
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Public Service ◽  
Service Sector ◽  
Service Innovation ◽  
Abu Dhabi ◽  
Total Quality ◽  
Content Type ◽  
The Public ◽  
Sustainability Performance

PurposeThis study aims to critically investigate the structural relationships between total quality management (TQM), service innovation and sustainability performance in the public service sector of the United Arab Emirates (UAE).Design/methodology/approachThe study employed an online survey to collect data from 400 employees working in eight selected UAE public service sector organisations located in Abu Dhabi. The collected data were analysed using structural equation modelling (SEM) to empirically examine whether TQM practices improve service innovation and, subsequently, sustainability performance in the UAE's public service sector.FindingsThe results show that TQM has a significant impact on service innovation and sustainability performance in the UAE's public service sector. Additionally, service innovation partially mediates the relationship between TQM and sustainability performance.Practical implicationsThe public service sector's TQM practices and service innovation in the UAE have a much greater impact on social and environmental sustainability than on economic sustainability performance. Adopting five dimensions of TQM (following the Abu Dhabi Award for Excellence in Government Performance [ADAEP] model) across the UAE's public organisations will enable government departments to deliver innovative services to its beneficiaries.Originality/valueThis study provides a substantial contribution by addressing the gaps in the literature. Very few studies have empirically investigated the possible association between TQM, service innovation and sustainability performance in public sector organisations, particularly in developing countries such as the UAE, where the increasing efforts in TQM practices are still in their emerging stages, mainly targeting innovative service offerings and sustainable performance.

SCIENTIFIC RESEARCH OF THE RUSSIAN MARITIME UNION

2021 ◽  
Vol 66 (1) ◽  
pp. 38-42
Author(s):  
MEDET TECHMURATOVICH JORAEV ◽  
Keyword(s):  
Twentieth Century ◽  
Far East ◽  
Scientific Activity ◽  
Public Organization ◽  
The Public ◽  
Domestic Literature ◽  
Early Twentieth Century ◽  
Scientific Papers ◽  
History Of ◽  
Technical Innovations

The article is devoted to the aspects of scientific activity of the Russian Maritime Union. This public organization in the early twentieth century set itself the task of reviving the Russian imperial navy after the defeat in the russo - japanese war of 1904-1905. Meetings of a public organization where scientific problems were discussed are considered. Special attention is paid to the existing rules for publishing a collection of scientific papers by the leaders of the Russian Maritime Union. Information is given on issues related to the colonization of remote areas of Siberia and the Far East. The reasons for the lag of Russian commercial shipping from Western European countries are investigated. The prerequisites for the successful development of German commercial shipbuilding and shipping in the early twentieth century are analyzed. The relationship between the problems of development of Siberian rivers and the unsatisfactory economic condition of remote Russian territories is traced. The history of domestic public organizations and naval affairs in the early twentieth century is studied. In addition, the organization of the Russian maritime union for the promotion of naval knowledge is being considered. The public organization subscribed specialized foreign and domestic literature and created libraries on these issues, open to the public. Then the Russian maritime union attracted such technical innovations as cinematog- raphy and filmstrips to promote naval knowledge among the Russian population.

scholarly journals Analyzing the Marketing Instruments in the Sphere of Innovative Entrepreneurship and Creative Industries in the City of Kharkiv

2020 ◽  
Vol 10 (513) ◽  
pp. 420-434
Author(s):  
M. S. Pasmor ◽  
◽  
S. V. Demchenko ◽  
D. V. Zaitseva ◽  
◽  
...  
Keyword(s):  
Rapid Development ◽  
Business Environment ◽  
Modern Human ◽  
Creative Industries ◽  
The Internet ◽  
Public Organization ◽  
The Public ◽  
Modern Business ◽  
On Line ◽  
The City

The topic of development and involvement of marketing instruments in business is relevant nowadays. In the era of the Internet, social networks and open information space, it is extremely important for companies and organizations to learn and implement new marketing instruments in order to utilize and fill the communication channels used by modern human in everyday life. Most marketing instruments, applied by the business environment before 2014–2016, are already becoming irrelevant due to the lack of feedback from the younger generation. From the off-line format, the interaction of business – buyer is increasingly moving to the on-line format. Thanks to the rapid development of digitalization in recent years, enterprises have received new channels of communication with their target audience, and, accordingly, new channels of communication and marketing instruments, which are covered in the publication. The article is aimed at theoretical studying the latest marketing instruments and analyzing their introduction into the creative industries of the city of Kharkiv. The latest marketing instruments are analyzed, examples of their use in the modern business environment of Ukraine are provided. Their adaptability is considered and recommendations for their use in commercial structures are made. Systematized and allocated are purely new marketing instruments used by business in the 21st century. The efficiency of their introduction into the activities of companies and organizations is substantiated and proved on specific examples. In addition, special attention is paid to the extended presentation of their use and disclosure of the essence on the example of the public organization «Kharkiv IT Cluster».

scholarly journals Relation between organizational climate and its dimensions and knowledge-sharing behavior among knowledge workers

2014 ◽  
Vol 7 (2) ◽  
pp. 64-75 ◽  
Author(s):  
Milena Margarita Villamizar Reyes ◽  
Delio Ignacio Castañeda Zapata
Keyword(s):  
Organizational Climate ◽  
Knowledge Sharing ◽  
Personal Growth ◽  
Private University ◽  
Public Organization ◽  
The Public ◽  
Organizational Conditions ◽  
Knowledge Sharing Behavior ◽  
Private Organization ◽  
Sharing Behavior

This study aimed at identifying the relation of organizational climate and its dimensions from the PMCO measuring test for organizational climate (Cardenas & Villamizar, 2008, as cited in Cardenas, Arciniegas y Barrera, 2009) - in knowledge-sharing behavior, which was measured from the psychosocial variables and organizational conditions of knowledge-sharing behavior test (Castañeda y Fernandez, 2007). 100 participants from two types of organizations participated on this study: one of private nature and one public. A correlation of 0.578 between organizational climate and knowledge-sharing behavior was found. When carrying out an analysis of each organization, it was evident that the level of correlation between climate and knowledge-sharing behavior was highly significant in the public organization: There was a reliability level higher to 99%. There was no correlation found between the two variables studied in the private organization -with an r of 0.093 to 95%. As for the dimensions of climate and knowledge-sharing behavior, the results showed that in all public universities (including level of work, which got the lowest relation) these are statistically significant to 99.9%. In the private university only a relation to the personal growth dimension of 95% was found.

scholarly journals HISTORY OF THE DECADE OF GEOLOGICAL KNOWLEDGE POPULARIZATION BY THE PUBLIC ORGANIZATION UKRAINIAN ASSOCIATION OF GEOLOGISTS

2021 ◽  
pp. 161-171
Author(s):  
Kateryna DEREVSKA ◽  
Kseniia RUDENKO
Keyword(s):  
Mineral Resources ◽  
Public Organization ◽  
Geological Environment ◽  
Environment Protection ◽  
The Public ◽  
History Of ◽  
The Prestige

The article reveals the chronology of events lasting ten years from 2010 to 2020, which are devoted to the geological industry promotion. The Public Organization Ukrainian Association of Geologists fulfils its mission and supports scientific activities, promotes the professional consolidation of scientists and specialists working in geology and related fields; boosts the prestige of professions related to the exploration and use of mineral resources, the geological environment protection. 

From Strategic Plan to Practical Realities: Developing and Implementing a Zero-Based Accounting Curriculum

1999 ◽  
Vol 14 (4) ◽  
pp. 565-588 ◽  
Author(s):  
Brenda A. Porter ◽  
Shirley A. Carr
Keyword(s):  
Relevant Literature ◽  
Business Environment ◽  
Total Quality ◽  
Curriculum Review ◽  
Accounting Curriculum ◽  
Strategic Approach ◽  
Review Team ◽  
Research Findings ◽  
Anglo American ◽  
Comprehensive Curriculum

During the 1990s, accounting educators and professional accountancy bodies throughout the Anglo-American world have become concerned about the inability of existing accounting programs to prepare students adequately for the dynamic, complex business environment they enter upon graduation. Massey University's Department of Accountancy shared such concerns and, in 1991, established a Curriculum Review Team (CRT) to undertake a comprehensive curriculum review. The CRT adopted a strategic approach and commenced its task by reviewing relevant literature and surveying the department's stakeholders to ascertain their opinions about, inter alia, desired attributes of accountancy graduates, the department's curriculum, and the department's strengths, weaknesses, opportunities, and constraints. Based on its research findings, the CRT developed an “ideal” curriculum. However, a number of politically driven obstacles caused the “ideal” curriculum to be modified prior to implementation. This paper reports on the development, modification, and implementation of Massey's new accountancy program. It also notes that accountancy departments may gain benefits by adopting a continuous improvement or Total Quality Management (TQM) approach to curriculum development.

TQM and Knowledge Management

2017 ◽  
pp. 236-263 ◽  
Author(s):  
Luis Mendes
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Total Quality Management ◽  
Tacit Knowledge ◽  
Explicit Knowledge ◽  
Quality Management System ◽  
Conversion Process ◽  
Total Quality ◽  
Knowledge Based ◽  
Strategic Approach

During the last decades, both quality management and Knowledge Management (KM) have undergone a progressive evolution and have been associated with keywords such as competition, creativity, or innovativeness. Moreover, literature points to several commonalities between Total Quality Management (TQM) and Knowledge Management. The main aim of this chapter is to highlight the main commonalities, and to analyze how organizations may benefit from a dual strategic approach based on TQM and KM principles, and how integrated knowledge-based quality management system may benefit the “conversion” process of tacit knowledge into explicit knowledge, as well as the knowledge transfer/sharing process.

Adopting the Concept of Business Models in Public Management

2017 ◽  
pp. 10-46 ◽  
Author(s):  
Barbara Kożuch ◽  
Adam Jabłoński
Keyword(s):  
Business Model ◽  
Public Management ◽  
Business Models ◽  
Business Management ◽  
Theory And Practice ◽  
Public Organization ◽  
Public Employment ◽  
Employment Services ◽  
The Public ◽  
Model Based

The aim of the chapter is to propose the principles of adopting the concept of business models in public management. The scope of the work includes the specific principles of business management and public management, examined in terms of integrating the attributes of public organizations that ensure they achieve appropriate functionality. The result of scientific reflections is an attempt to design the canvas of the public organization business model based on an analogy taken from business management for the conceptualization and operationalization of the specific key attributes of the public organization business model. The justifiability of adopting the concept of a business model in the theory and practice of public organization functioning will be illustrated by the solutions used in local units of public employment services in Poland.

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