scholarly journals Improving the Quality of the User Experience by Query Answer Modification

2020 ◽  
Author(s):  
João Pedro Valladão Pinheiro ◽  
Marco Antonio Casanova ◽  
Elisa Souza Menendez
Keyword(s):  
User Experience ◽  
Query Answer

This paper proposes a process that modifies the presentation of a query answer to improve the quality of the user’s experience. The process is particularly useful when the answer is long and repetitive. The process reorganizes the original query answer by applying heuristics to summarize the results and to select template questions that create a user dialog that guides the presentation of the results.

Introduction to Games User Research

2018 ◽  
Author(s):  
Anders Drachen ◽  
Pejman Mirza-Babaei ◽  
Lennart E. Nacke
Keyword(s):  
User Experience ◽  
Video Game ◽  
Digital Games ◽  
Comprehensive Overview ◽  
User Research ◽  
Interdisciplinary Field ◽  
Present Book ◽  
Optimal Quality ◽  
Experienced User

This chapter provides an introduction to the field of Games User Research (GUR) and to the present book. GUR is an interdisciplinary field of practice and research concerned with ensuring the optimal quality of usability and user experience in digital games. GUR inevitably involves any aspect of a video game that players interface with, directly or indirectly. This book aims to provide the foundational, accessible, go-to resource for people interested in GUR. It is a community-driven effort—it is written by passionate professionals and researchers in the GUR community as a handbook and guide for everyone interested in user research and games. We aim to provide the most comprehensive overview from an applied perspective, for a person new to GUR, but which is also useful for experienced user researchers.

The quality of user experiences for mobile recommendation systems: an end-user perspective

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Woon Kian Chong ◽  
Zhuang Ma
Keyword(s):  
Social Norms ◽  
User Experience ◽  
Online Survey ◽  
Recommendation Systems ◽  
User Involvement ◽  
Sample Population ◽  
User Experiences ◽  
Content Type ◽  
Involvement Theory

PurposeThis paper attempts to identify key factors (i.e., personalization, privacy awareness and social norms) that affect user experiences (UXs) of mobile recommendation systems according to the user involvement theory (push-based and pull-based) and their relationships.Design/methodology/approachThe study is based on an online survey with students from an international business school located in southwestern China. The sample population for the study included randomly selected 600 university students who are active mobile phone users. A total of 470 questionnaires were returned; 456 were valid (14 were invalid due to the incompleteness of their responses), providing a response rate of 65%.FindingsSocial norms have the largest impact on user experience quality, followed by personalization and privacy awareness. User involvement in mobile recommendation systems has mediating effects on the above relationships, with larger effects on pull-based systems than on push-based systems.Originality/valueThis study provides an integrated framework for researchers to measure the effects of social, personal and risk factors on the quality of user experience. The results enrich the literature on user involvement, mobile recommendation systems and UX. The findings provide significant implications for both retailers and developers of mobile recommendation systems.

User Experience Is All There Is

i-com ◽  
2021 ◽  
Vol 20 (3) ◽  
pp. 197-213
Author(s):  
Marc Hassenzahl ◽  
Michael Burmester ◽  
Franz Koller
Keyword(s):  
Human Computer Interaction ◽  
User Experience ◽  
Interactive Technology ◽  
Current Perspective ◽  
Look Back ◽  
Effectiveness And Efficiency ◽  
Computer Interaction

Abstract Twenty years ago, we published an article in the first issue of the i-com entitled “Usability ist nicht alles” (Burmester et al., 2002), that is, “Usability isn’t everything”. This was certainly a provocative title. For most German researchers and practitioners of Human-Computer Interaction (HCI) usability was all there is and all that was ever needed to guarantee humane technology. Back then, we profoundly disagreed. We were convinced that there is more to the quality of interactive technology than mere effectiveness and efficiency. Now, twenty years later it seems safe to say that we had a point. Let’s take this as an opportunity to take a brief and utterly anecdotal look back, to take stock of the current perspective on designing the (user) experience, as well as to discuss some future opportunities and challenges.

Understanding User Experience

2019 ◽  
pp. 1588-1599
Author(s):  
Camille Dickson-Deane ◽  
Hsin-Liang (Oliver) Chen
Keyword(s):  
Human Computer Interaction ◽  
Cognitive Science ◽  
User Experience ◽  
Group Behavior ◽  
User Experiences ◽  
Societal Needs ◽  
Specific Outcome ◽  
Physical Reaction ◽  
Computer Interaction

User experience determines the quality of an interaction being used by an actor in order to achieve a specific outcome. The actor can have varying roles and evolving needs, thus reviewing and predicting experiences are important. As an actor uses and gains feedback, the feedback guides individual and group behavior, thus becoming pertinent to how interactions occur. This chapter questions how artefacts are designed to promote such interactions and what processes should be incorporated to ensure successful interpretation, use, (physical) reaction, and conation. This chapter discusses the effects of user experiences today based on societal needs and expectations. It shows how the field is delineated into numerous sub-topics, all of which can stand on their own yet still draw from each other. The discussions will include fields such as cognitive science, human-computer interaction, learning sciences, and even ergonomics to show how design and subsequently interactions can assist in having successful user experiences.

Understanding User Experience

2018 ◽  
pp. 7599-7608
Author(s):  
Camille Dickson-Deane ◽  
Hsin-Liang (Oliver) Chen
Keyword(s):  
Human Computer Interaction ◽  
Cognitive Science ◽  
User Experience ◽  
Group Behavior ◽  
User Experiences ◽  
Societal Needs ◽  
Specific Outcome ◽  
Physical Reaction ◽  
Computer Interaction

User experience determines the quality of an interaction being used by an actor in order to achieve a specific outcome. The actor can have varying roles and evolving needs thus reviewing and predicting experiences are important. As an actor uses and gains feedback, the feedback guides individual and group behavior thus becoming pertinent to how interactions occur. This then questions how artefacts are designed to promote such interactions and what processes should be incorporated to ensure successful interpretation, use, [physical] reaction and conation. This chapter discusses the effects of user experiences today based on societal needs and expectations. It shows how the field is delineated into numerous sub-topics all of which can stand on their own yet, still draw from each other. The discussions will include fields such as cognitive science, human computer interaction, learning sciences and even ergonomics to show how design and subsequently interactions can assist in having successful user experiences

Quality of Perception in M-Commerce

2011 ◽  
pp. 284-302 ◽  
Author(s):  
G. Ghinea ◽  
M. C. Angelides
Keyword(s):  
Quality Of Service ◽  
Recent Work ◽  
User Experience ◽  
Communication System ◽  
Multimedia Applications ◽  
Perceptual Quality ◽  
Network Bandwidth ◽  
Shopping Experience ◽  
Business To Consumer

In an m-commerce setting, the underlying communication system will have to provide a quality of service (QoS) in the presence of two competing factors—network bandwidth and, as the pressure to add value to the business-to-consumer (B2C) shopping experience by integrating multimedia applications grows, increasing data sizes. In this chapter, developments in the area of QoS-dependent multimedia perceptual quality are reviewed and are integrated with recent work focusing on QoS for e-commerce. Based on previously identified user perceptual tolerance to varying multimedia QoS, we show that enhancing the m-commerce B2C user experience with multimedia, far from being an idealised scenario, is in fact feasible if perceptual considerations are employed.

Web Information Resources Vis-à-Vis Traditional Information Services

2011 ◽  
pp. 528-540
Author(s):  
John D. D’Ambra ◽  
Nina Mistillis
Keyword(s):  
User Experience ◽  
Information Seeking ◽  
Structural Equation ◽  
Information Quality ◽  
Information Services ◽  
Information Resources ◽  
Information Resource ◽  
Prior Use ◽  
The Web

This chapter considers the change in information seeking behaviour of tourists as a result of the increased use of the World Wide Web as an information resource in the context of information services provided by visitor information centres (VICs). The theoretical approach adopts the model of expectation-disconfirmation effects on Web customer satisfaction. The chapter proposes that visitor information centres are analogous to an information system and that the user experience of visiting the centre can partially be explained by users perception of the information quality of information resources used at the centre and a prior use of the Web. The research proposition explored in the reported research is that a priori usage of the Web may influence tourists’ perceptions of the information services provided by visitor information centres. In order to investigate this proposition a survey was conducted at the Sydney visitor information centre resulting in 519 responses. The analysis of the data collected, using structural equation modeling, found that perceived information quality of staff and brochures used at the centre explained 63% of the variance of the user experience at the centre, a prior use of the Web did not explain any of the variance. The implications for VICs’ strategic information resource management to meet visitor needs are discussed.

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