Impact of a Teamwork and Conflict Management Workshop on Growth Mindset and Team Communication

American Journal of Pharmaceutical Education ◽

10.5688/ajpe8269 ◽

2021 ◽

pp. 8269

Author(s):

Courtney L. Bradley ◽

Elizabeth Jeter ◽

Sun Lee ◽

Julie B. Cooper

Keyword(s):

Conflict Management ◽

Growth Mindset ◽

Team Communication ◽

Management Workshop

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Effective Communication and Conflict Management Workshop for Nursing Interns: Experience at a Tertiary Care Hospital of Delhi, India

International Journal of Healthcare Education & Medical Informatics ◽

10.24321/2455.9199.202006 ◽

2021 ◽

Vol 07 (3&4) ◽

pp. 6-10

Author(s):

Alka Mishra ◽

Keyword(s):

Conflict Management ◽

Tertiary Care ◽

Real Life ◽

Student Nurses ◽

Effective Communication ◽

Professional Communication ◽

Care Hospital ◽

Good Communication ◽

Challenging Environment ◽

Management Workshop

Introduction: Communication is an important skill required in health care settings to deal with many problems including conflict management. Nurse serves patients in challenging environment with limited infrastructure, overcrowded wards and OPD, which poses the challenge of conflict and its management. Method: Two workshops on the topic of communication and conflict management for nursing interns were conducted, these included various methods of teaching such as lecture and role-plays and interactive activities based on real-life situations. Data were collected on a pretested feedback forms and responses were obtained on 5-point Likert scale and also by open-ended questions. Result: Majority of the nurse interns strongly agreed/ agreed that the topics were appropriate, increased their knowledge and they would recommend the workshop to their peers in future. They had learnt how to overcome barriers (93.61%), professional communication (87.23%), and good communication skills (72.34%). Other take home messages, were, be a good listener, simple and precise message and empathy. They had also learnt various styles to solve conflict (95.48%). Conclusion: Student nurses were keen to learn about the effective communication and conflict management and were willing to implement learning at workplace.

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How to Develop a Leadership Training Program

Clinics in Colon and Rectal Surgery ◽

10.1055/s-0040-1712975 ◽

2020 ◽

Vol 33 (04) ◽

pp. 204-211

Author(s):

James W. Fleshman

Keyword(s):

Emotional Intelligence ◽

Faculty Development ◽

Conflict Management ◽

Training Program ◽

Leadership Training ◽

Analytical Approach ◽

Interpersonal Skills ◽

Resident Training ◽

Growth Mindset ◽

Surgical Department

AbstractLeadership training is an essential component of faculty development and resident training. Characteristics of leaders include growth mindset, curiosity, humility, selflessness, intrinsic motivation, hunger to achieve, insight, collaboration, harmony, introversion and analytical approach (inherited) and emotional intelligence, empathy, flexibility, adaptability, conflict management, resilience, interpersonal skills, and judgment (learned). Training for each of these characteristics will enhance the leadership abilities of the surgical department.

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