scholarly journals A Study on Impacts of Introducing the Designated Manager System through Comparison of Park User Satisfaction Surveys between Before and After its Introduction

2009 ◽  
Vol 72 (5) ◽  
pp. 591-594 ◽  
Author(s):  
Hiroshi MAEDA
Keyword(s):  
User Satisfaction ◽  
Before And After ◽  
Satisfaction Surveys

scholarly journals Developing a Dashboard Software for the ICUs and Studying its Impact on Reducing the Ventilator-Associated Pneumonia

2018 ◽  
Vol 12 (1) ◽  
pp. 42-50
Author(s):  
Mohammad Fathi ◽  
Hamid Moghaddasi ◽  
Azamossadat Hosseini ◽  
Monir Ebrahimi Aghdam
Keyword(s):  
User Satisfaction ◽  
Pilot Project ◽  
Point Of View ◽  
P Value ◽  
Ventilator Associated Pneumonia ◽  
Healthcare Organizations ◽  
Survey Tool ◽  
Usability Assessment ◽  
Before And After ◽  
The Impact

Objective: Ventilator-Associated Pneumonia (VAP), a lung infection developing in patients on a ventilator in Intensive Care Units (ICU), is the second most common nosocomial infection and a leading cause of morbidity and mortality in ICUs. To reduce the incidence rate of VAP complication, many healthcare organizations have already developed certain strategies and guidelines. However, there are still high rates of VAP infections mainly due to: conflicting guidelines from different sources, implementing the guidelines at different times and conditions, different ICU caregivers at different shifts, and of course the human mistakes. Methods: The present study aimed to develop a dashboard to help reducing VAP incidences in ICUs. To achieve the objective of the research, first, the VAP prevention guidelines were compiled. The object-oriented analysis approach was adopted for designing of the dashboard software. To assess the impact of the developed dashboard on the reduction of VAP events, a pilot hospital was selected and a pilot project was prepared. For the dashboard usability assessment based on user satisfaction, a questionnaire was developed as the survey tool. Conclusion: The dashboard was developed and put into operation in a pilot ICU. The results from the t-test (with a probable error of 0.05 percent) indicated a meaningful difference between the number of VAP patients before and after the dashboard implementation with p-value ˂ 0.02. Also, the developed software was evaluated from a usability point of view based on user satisfaction, with health professionals and caregivers of the pilot ICU as the users of the software. The total score was equivalent to 95 percent, falling within the acceptable range of 75-100 percent.

Questionnaires to Inform a Usability Test Conducted on a CALL Dictionary Prototype

2013 ◽  
Vol 3 (3) ◽  
pp. 56-76 ◽  
Author(s):  
Marie-Josée Hamel
Keyword(s):  
Research And Development ◽  
Language Learners ◽  
User Satisfaction ◽  
Central Component ◽  
Usability Test ◽  
Double Function ◽  
Before And After ◽  
Development Context ◽  
Effectiveness And Efficiency ◽  
Insight Into

Questionnaires are often considered a suitable instrument to gather data on language learners’ experiences. To test the usability of an online dictionary prototype, a series of questionnaires were distributed to a class of language learners before and after they completed a language task at the computer using the dictionary prototype. Measures of task effectiveness and efficiency were obtained and correlated with the questionnaires’ results. This study shows how the questionnaire results informed the overall measure of usability and, in particular, addressed user satisfaction, a more subjective yet a central component of this measure. Pre-questionnaires prepared learners for the task, whereas post-questionnaires fostered a reflection about the task process and its outcome. Hence, it is argued that combining observation and questionnaire techniques in that context was effective in providing a fuller insight into the learner-task-tool interaction at the computer. In this CALL research and development context, questionnaires served a double function as an evaluative and a pedagogical instrument.

Evaluation of outcomes before and after electronic medical record (EMR) and computerized physician order entry (CPOE) system implementation in an outpatient oncology setting

2007 ◽  
Vol 25 (18_suppl) ◽  
pp. 17058-17058 ◽  
Author(s):  
C. A. Harshberger ◽  
B. Brockstein ◽  
G. Carro ◽  
W. Jiang ◽  
W. Spath ◽  
...  
Keyword(s):  
Medical Record ◽  
User Satisfaction ◽  
Cancer Center ◽  
Computerized Physician Order Entry ◽  
System Implementation ◽  
Order Entry ◽  
Record System ◽  
Before And After ◽  
Data Points ◽  
Physician Order Entry

17058 Background: Computerized physician order entry (CPOE) in electronic medical records (EMR) has been recognized as an important tool in optimal health care provision that can reduce errors and improve safety. The objective of this study is to describe documentation completeness and user satisfaction of medical charts before and after outpatient oncology EMR/CPOE system implementation in a hospital based outpatient cancer center within three treatment sites and with sixteen physicians. Methods: A retrospective chart review was conducted on 32 randomly selected patients to date, who received one of the following regimens: FOLFOX, carboplatin-paclitaxel, CHOP-rituximab, or AC between 1999 and 2006. Charts were case matched with physician and regimen to compare documentation completeness. Completeness scores were assigned to each chart based on the number of documented data points found out of the 33 data points assessed. A user satisfaction survey of the paper chart and EMR/CPOE system was conducted among the physicians (n=16), nurses (n=43), and pharmacists (n=8) who worked with both systems. Results: The mean percentage of identified data points successfully found in the EMR/CPOE charts was 94% vs. 68% in the paper charts (p<0.001). Regimen complexity did not alter the number of data points found. The survey response rate was 64% and the results showed that satisfaction was statistically significant in favor of the EMR/CPOE system. The time required to find the data points will be assessed by having a physician, nurse, and pharmacist review the same charts. Data on 112 charts will be presented. Conclusions: Using EMR/CPOE systems improves completeness of medical record and chemotherapy order documentation and improves user satisfaction with the medical record system. No significant financial relationships to disclose.

scholarly journals Achieving Continuous Improvement in CSSD Management through Performance Measurements using User Satisfaction Surveys and Interventions

2021 ◽  
Author(s):  
Lallu Joseph ◽  
B. Rabindranath ◽  
Florence Ponnie ◽  
Premila Lee
Keyword(s):  
Continuous Improvement ◽  
User Satisfaction ◽  
Steering Committee ◽  
Baseline Survey ◽  
P Value ◽  
Performance Measurements ◽  
User Perceptions ◽  
Continuous Quality ◽  
The Impact ◽  
Satisfaction Surveys

ABSTRACT Introduction The objective of the study was to achieve continuous improvement in Central Sterile Supply Department (CSSD) management through performance measurements using user satisfaction surveys and interventions. Methods A brainstorming session was conducted with the multidisciplinary process improvement team in 2012 on the reasons for dissatisfaction with CSSD services. A baseline survey questionnaire was prepared to assess levels of dissatisfaction for key indicators and to establish target benchmarks for improvement. Charge nurses in the wards were chosen as respondents. The report was presented by the Quality Management Cell (QMC) to the steering committee in the presence of the CSSD managers. Solutions and support were offered to the team for improvement. Similar surveys were conducted in 2014, 2016, 2017, 2018, and 2019 to understand the impact of the changes implemented. Results The overall satisfaction of the respondents with the CSSD services increased from 54% in 2012 to 89% in 2019, which is statistically significant (95% Cl: −0.56 to −0.25) with p-value &lt; 0.001. Conclusion This exercise helped to build a strong team and create a culture of openness in the CSSD. Improvement measures were data driven and other departments like Radiology and Laundry were motivated to embrace the idea of understanding their user perceptions. This study demonstrates the effectiveness of internal user satisfaction surveys as a valuable tool for continuous quality improvement. This exercise proved beyond doubt that regular monitoring improves quality of services.

Evaluating the effectiveness of Farsi-English query production using ontology: a case of scientometric ontology

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sanaz Manouchehri ◽  
Mahdieh Mirzabeigi ◽  
Tahere Jowkar
Keyword(s):  
Information Retrieval ◽  
User Satisfaction ◽  
Domain Knowledge ◽  
Interactive Effect ◽  
Point Of View ◽  
Content Type ◽  
Retrieval Systems ◽  
Before And After ◽  
Information Retrieval Systems ◽  
Google Search

PurposeThis paper aims to discover the effectiveness of Farsi-English query using ontology.Design/methodology/approachThe present study is quasi-experimental. The sample consisted of 60 students and graduate and doctoral staff from Shiraz University and the Regional Center for Science and Technology. A researcher-made questionnaire was used to assess the level of English language proficiency of users, background knowledge and their level of satisfaction with search results before and after using ontology. Each user also evaluated the relevance of the top ten results on the Google search engine results page before and after using ontology.FindingsThe findings showed that the level of complexity of the task, the use of ontology, the interactive effect of the level of complexity of the task with the domain knowledge of the users, and the interactive effect of the level of complexity of the task with ontology, influence the effectiveness of retrieval results from the users' point of view. The results of the present study also showed that the level of complexity of the task, the use of ontology, and the interactive effect of the level of complexity of the task and the use of ontology, affect the level of user satisfaction.Originality/valueThe results of this research are significant in both theoretical and practical aspects. Theoretically, given the lack of research in which the interactive effect of the use of ontology has examined the level of complexity of tasks and domain knowledge of users, the present study can be considered as an attempt to improve information retrieval systems. From a practical point of view, the results of this research will help researchers and designers of information retrieval systems to understand that the use of ontologies can be used to retrieve information and improve the query and assess the needs of users and their satisfaction in this field, and ultimately, making the information retrieval process more effective.

scholarly journals Impact of structured wheelchair services on satisfaction and function of wheelchair users in Zimbabwe

2016 ◽  
Vol 5 (1) ◽  
Author(s):  
Surona Visagie ◽  
Tecla Mlambo ◽  
Judith Van der Veen ◽  
Clement Nhunzv ◽  
Deborah Tigere ◽  
...  
Keyword(s):  
Service Delivery ◽  
User Satisfaction ◽  
Qualitative Data ◽  
World Health ◽  
Wheelchair Users ◽  
Test Study ◽  
Before And After ◽  
Post Test ◽  
Health Organization ◽  
And Function

Background: Providing wheelchairs without comprehensive support services might be detrimental to user satisfaction and function.Objectives: This paper compares wheelchair user satisfaction and function before and after implementation of comprehensive wheelchair services, based on the World Health Organization guidelines on wheelchair service provision in less resourced settings, in Zimbabwe.Method: A pre- and post-test study with a qualitative component was done. Quantitative data were collected with the Quebec User Evaluation of Satisfaction with Assistive Technology for adults and children and the ‘Functioning Every day with a Wheelchair Questionnaire’. Data were collected from 55 consecutively sampled wheelchair users, who received a new wheelchair in the study period. Qualitative data were collected through two audio recorded focus groups and two case studies and are presented through narrative examples.Results: The proportion of adult users who were satisfied significantly increased for all wheelchair and service delivery aspects (p = 0.001 - 0.008), except follow-up (p = 0.128). The same was true for children’s post-test ratings on all variables assessed (p = 0.001 - 0.04), except training in the use of the device (p = 0.052). The biggest improvement in satisfaction figures were for comfort needs (44.3%), indoor mobility (43.2%), outdoor mobility (37.2%), safe and efficient, independent operation (33.5%) and transport (31.4%). The qualitative data illustrated user satisfaction with wheelchair features and services.Conclusion: The wheelchair service programme resulted in significant positive changes in user satisfaction with the wheelchair, wheelchair services and function. It is recommended that the Zimbabwean government and partner organisations continue to support and develop wheelchair services along these guidelines.Keywords: Wheelchair; service delivery; function; satisfaction

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