Specialty Hospitals Leveraging Information Systems For Greater Success

10.5580/1e78 ◽  
2011 ◽  
Vol 7 (1) ◽  
Keyword(s):  
Information Systems ◽  
Specialty Hospitals

Assessment of SERVQUAL Model in Hospitals Located in Tier II Cities of India

2018 ◽  
Vol 20 (1) ◽  
pp. 28-37 ◽  
Author(s):  
Madhura Prabhu A. ◽  
Lakshmi Shankar Iyer
Keyword(s):  
Information Systems ◽  
Service Quality ◽  
Five Dimensions ◽  
Healthcare Information Systems ◽  
Specialty Hospitals ◽  
Tier Ii ◽  
Respondent Group ◽  
The Impact ◽  
Role Of Information

Service quality, being an assessment of services offered to a customer or the extent to which the services offered meets customers’ expectations, plays a significant role in healthcare industry. Patients pay hefty prices for the services they avail from specialty hospitals and they demand quality services. Hospitals have a larger challenge in delivering these services effectively to the patients. The current study helps us understand the role of information systems in service delivery process. Most of the hospitals have adopted healthcare information systems due to the benefit it provides. The study attempts to analyze the impact of information systems on service quality in the hospitals which are located in Tier II cities. The popular SERVQUAL model is adopted for this purpose. Patients who visit the hospitals were part of the respondent group. Gap score is found in order to observe the expected and actual experience of the patients based on five dimensions.

Specialty Hospitals Face Congressional Scrutiny

2005 ◽  
Vol 38 (8) ◽  
pp. 70
Author(s):  
MARY ELLEN SCHNEIDER
Keyword(s):  
Specialty Hospitals

Cost Containment in Information Systems

1984 ◽  
Vol 1 (1) ◽  
pp. 175-185
Author(s):  
Michael E. D. Koenig
Keyword(s):  
Information Systems ◽  
Cost Containment

Trust in Management Information Systems (MIS)

2020 ◽  
Vol 64 (1) ◽  
pp. 6-16 ◽  
Author(s):  
Sarah M. Meeßen ◽  
Meinald T. Thielsch ◽  
Guido Hertel
Keyword(s):  
Information Systems ◽  
Information Overload ◽  
Management Information Systems ◽  
Empirical Work ◽  
Future Research ◽  
Management Information ◽  
Trust In Management ◽  
Actual Use ◽  
Trust In Technology ◽  
The Internet Of Things

Abstract. Digitalization, enhanced storage capacities, and the Internet of Things increase the volume of data in modern organizations. To process and make use of these data and to avoid information overload, management information systems (MIS) are introduced that collect, process, and analyze relevant data. However, a precondition for the application of MIS is that users trust them. Extending accounts of trust in automation and trust in technology, we introduce a new model of trust in MIS that addresses the conceptual ambiguities of existing conceptualizations of trust and integrates initial empirical work in this field. In doing so, we differentiate between perceived trustworthiness of an MIS, experienced trust in an MIS, intentions to use an MIS, and actual use of an MIS. Moreover, we consider users’ perceived risks and contextual factors (e. g., autonomy at work) as moderators. The introduced model offers guidelines for future research and initial suggestions to foster trust-based MIS use.

How Are Questions and Information Systems Related?

1993 ◽  
Vol 38 (10) ◽  
pp. 1094-1095
Author(s):  
Scott P. Robertson
Keyword(s):  
Information Systems
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