scholarly journals Bibliometric and cluster mapping of scientific research on knowledge management and social media

2021 ◽  
Vol 32 (1) ◽  
pp. 28
Author(s):  
Gabriel Gonçalves Sampaio ◽  
Ariel Behr ◽  
Mauricius Munhoz de Medeiros ◽  
Marina Valim Bandeira
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Scientific Research ◽  
Cluster Mapping

Stairways to heaven: implementing social media in organizations

2013 ◽  
Vol 17 (5) ◽  
pp. 741-754 ◽  
Author(s):  
Moria Levy
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Empirical Study ◽  
Design Methodology ◽  
Applied Research ◽  
Service Marketing ◽  
Content Type ◽  
Four Levels ◽  
Functional Components ◽  
Practical Implications

Purpose – This paper is aimed at both researchers and organizations. For researchers, it seeks to provide a means for better analyzing the phenomenon of social media implementation in organizations as a knowledge management (KM) enabler. For organizations, it seeks to suggest a step-by-step architecture for practically implementing social media and benefiting from it in terms of KM. Design/methodology/approach – The research is an empirical study. A hypothesis was set; empirical evidence was collected (from 34 organizations). The data were analyzed both quantitatively and qualitatively, thereby forming the basis for the proposed architecture. Findings – Implementing social media in organizations is more than a yes/no question; findings show various levels of implementation in organizations: some implementing at all levels, while others implement only tools, functional components, or even only visibility. Research limitations/implications – Two main themes should be further tested: whether the suggested architecture actually yields faster/eased KM implementation compared to other techniques; and whether it can serve needs beyond the original scope (KM, Israel) as tested in this study (i.e. also for other regions and other needs – service, marketing and sales, etc.). Practical implications – Organizations can use the suggested four levels architecture as a guideline for implementing social media as part of their KM efforts. Originality/value – This paper is original and innovative. Previous studies describe the implementation of social media in terms of yes/no; this research explores the issue as a graded one, where organizations can and do implement social media step-by-step. The paper's value is twofold: it can serve as a foundational study for future researches, which can base their analysis on the suggested architecture of four levels of implementation. It also serves as applied research that will help organizations searching for social media implementation KM enablers.

How and why Organisations Use Social Media: Five Use Types and their Relation to Absorptive Capacity

2017 ◽  
Vol 32 (2) ◽  
pp. 194-209 ◽  
Author(s):  
Daniel Schlagwein ◽  
Monica Hu
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Absorptive Capacity ◽  
Media Use ◽  
Social Media Use ◽  
The Past ◽  
Key Informant ◽  
Use Of Social Media ◽  
Trade Press ◽  
Consulting Companies

In this paper, we examine the relation between social media use and the absorptive capacity of organisations. Over the past 10 years, many organisations have systematically adopted social media. Trade press and consulting companies often claim that the systematic use of social media increases the performance of organisations. However, such claims are typically neither empirically grounded nor theoretically examined. In this paper, based on key informant interviews at 20 organisations, we examine these claims empirically and theoretically. Firstly, we examine the ways in which social media are used by organisations. We identify five different social media use types that support different organisational purposes (broadcast, dialogue, collaboration, knowledge management and sociability). Secondly, we analyse how these five social media use types relate to organisations' absorptive capacity. We find that particular social media use types (e.g., dialogue) support organisations' absorptive capacity and, ultimately, their performance although others (e.g., sociability) do not.

scholarly journals The Implementation of Knowledge Management Based On Web 2.0 on Social News Site Hipwee

2019 ◽  
Vol 4 (1) ◽  
pp. 61
Author(s):  
Mufida Cahyani
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Web 2.0 ◽  
Network Effects ◽  
Content Management ◽  
User Participation ◽  
Online News ◽  
User Generated Content ◽  
Organizational Participation ◽  
Social Media Platforms

The emergence of various kinds of social media applications does not only affect the way people communicate, but also penetrates into the realm of online mass media. Social media platforms that carry the concept of web 2.0 namely user generated content and network effects make it easy for a news to become viral in a short time, regardless of the validity and accuracy of the news. Web 2.0 itself is a direct application of the concept of Knowledge Management (KM) which emphasizes collaboration and user participation, but in a broader domain, it is slightly different from KM which emphasizes internal organizational participation. Hipwee as one of the social media-based online news sites applies both concepts to its content management. The purpose of this study was to analyze the extent of the application of KM in relation to Web 2.0. The method used to explore data through interviews with Hipwee managers and direct observation to the office location and also the Hipwee site. The results obtained are that the adaptation of the KM concept has not been applied to Web 2.0 on the Hipwee site, namely the concept of data mining, while the Web 2.0 concept has been applied to KM, namely unbounded collaboration, user generated content and network effects.

Identifying Victims of Human Sex Trafficking in Online Ads

2020 ◽  
pp. 497-517
Author(s):  
Jessica Whitney ◽  
Marisa Hultgren ◽  
Murray Eugene Jennex ◽  
Aaron Elkins ◽  
Eric Frost
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Sex Trafficking ◽  
Data Sets ◽  
Data Set ◽  
Viable Approach ◽  
Unexpected Outcome ◽  
Analyze Data

Social media and the interactive web have enabled human traffickers to lure victims and then sell them faster and in greater safety than ever before. However, these same tools have also enabled investigators in their search for victims and criminals. A prototype was designed to identify victims of human sex trafficking by analyzing online ads. The prototype used a knowledge management to generate actionable intelligence by applying a set of strong filters based on an ontology to identify potential victims. The prototype was used to analyze data sets generated from online ads. An unexpected outcome of the second data set was the discovery of the use of emojis in an expanded ontology. The final prototype used the expanded ontology to identify potential victims. The results of applying the prototypes suggest a viable approach to identifying victims of human sex trafficking in online ads.

Implementing Social Media in Crisis Response Using Knowledge Management

2012 ◽  
pp. 216-228 ◽  
Author(s):  
Murray E. Jennex
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Environmental Conditions ◽  
Management Strategy ◽  
Crisis Response ◽  
Knowledge Management Strategy ◽  
Use Of Knowledge

Social media is being used by individuals during a crisis to alert rescuers to their location, status others on their condition or on environmental conditions, warn of issues, and so forth. However, organizations have been slower to adopt social media for crisis response. This paper explores issues affecting social media adoption by organizations for crisis response and proposes the use of knowledge management strategy as a process for mitigating these issues and guiding organizations in adopting social media into their crisis response plans.

Governance of Strategies to Manage Organizational Knowledge

2005 ◽  
pp. 83-103 ◽  
Author(s):  
Suzanne Zyngier ◽  
Frada Burstein ◽  
Judy McKay
Keyword(s):  
Knowledge Management ◽  
Management Strategies ◽  
Case Study Research ◽  
Scientific Research ◽  
Knowledge Management Strategy ◽  
Internal Governance ◽  
Study Research ◽  
Governance Processes

This chapter introduces the theory and model of governance as a means of implementing knowledge management strategies in large organizations. It draws on case study research into the governance of knowledge management strategy implementation in a major scientific research and development facility. It suggests that the implementation of strategy through such a framework operates to ensure the delivery of anticipated benefits in an authorized and regulated manner. Furthermore, the authors hope that an understanding of the theoretical underpinnings of internal governance processes will not only inform researchers of a better design for studying knowledge management systems, but will also assist in the understanding of risks and the role of evaluation and review in the implementation of those strategies.

Understanding “Knowledge Management (KM) Paradigms” from Social Media Perspective

2012 ◽  
pp. 738-755
Author(s):  
Mustafa Sagsan ◽  
Tunç Medeni
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Discussion Group ◽  
Current Status ◽  
Technological Paradigm ◽  
Professional Networking ◽  
Qualitative Research Methodology ◽  
New Knowledge ◽  
Management Discipline ◽  
Future Direction

This paper aims at studying a discussion group/forum at one Professional Networking site (LinkedIn) for understanding and exemplifying “KM paradigms” such as humanist paradigm, inter/intra organizational paradigm, technological paradigm, and socio-technical paradigms from the perspective of social media. Discourse and content analysis techniques based on qualitative research methodology are used in this study in order to understand the perception of the current status and future direction of knowledge management discipline through these expert comments that include storytelling, and which are based on the experience of actors. The focus is on determining new offered term/label instead of knowledge management of these discourses for defining the knowledge management discipline or science accurately. As a result, the differences of perceptions among members that represent different (such as academics/educators and practitioners’) backgrounds are also aimed to be identified. At the end, we hope to exemplify how existing information is shared and new knowledge is developed with respect to a specifically selected, related topic, Knowledge management, among the members of a Professional Networking site. The results can also be useful for other related studies on social networks and their social and professional impacts.

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