scholarly journals Public Administration and Lawsuit’s Resolution: A Case Study and Trends in Brazilian Judiciary

2016 ◽  
Vol 5 (2) ◽  
pp. 70
Author(s):  
Thiago Souza Araujo ◽  
Silvio Dagoberto Orsatto ◽  
Aires Jose Rover ◽  
Gertrudes A. Dandolini
Keyword(s):  
Public Service ◽  
Public Management ◽  
Multidisciplinary Teams ◽  
Data Sets ◽  
Service Demand ◽  
The Public ◽  
Preventive Practices ◽  
Systemic View

This paper aims to present improvements in Public Management on Brazilian judiciary. A qualitative theoretical-empirical study based on data sets and interviews provided by Brazilian Judiciary shows how specialization and multidisciplinary teams can affect the efficiency and efficacy in solving lawsuits. Innovations observed includes practices such as systemic view, multidisciplinary teams’ adoption - co-production - applied to the public service. It is also shown long term planning and preventive practices that tends to avoid public service demand. Better results emerged when applied both specialization and multidisciplinary work. In this period the organizational unit observed dropped convictions amounts to a quarter of similar sized units on average. This means that State saved millions of Dollars – presented in local currency – in State judicial convictions that may now be spent in other areas such as education or infra-structure. Lawsuit resolution timeframe reduced from 729 to 60 days on average, median from 665 to 11 days. These observed results evidences that a lawsuit with a specialized and multidisciplinary team is more likely to improve quantitative and qualitative results.

CHANGES IN MANAGEMENT AND GOVERNANCE IN PUBLIC ADMINISTRATION. CASE STUDY IN ROMANIA

2021 ◽  
Vol 14(63) (1) ◽  
pp. 71-84
Author(s):  
Maria Popescu ◽  
Lidia Mândru
Keyword(s):  
Conceptual Framework ◽  
Public Administration ◽  
Public Management ◽  
New Public Management ◽  
Modern Approach ◽  
The Public ◽  
New Public ◽  
Management Perspective

"The paper addresses to the Public Administration (PA) from the management perspective. The first part of the study defines the conceptual framework of the two management doctrines, generically called the New Public Management and New Public Government. The second part of the paper reviews the transformation movement in PA management and governance in Romania in the last two decades. The methodology of the study consists in the analysis of the recent theoretic studies on PA modern approach, and official documents, national and European reports, and other publications related to the PA reform in Romania. "

Perceptions towards the quality of public services in Romania. Poor outcomes of public administration reforms?

2020 ◽  
Vol 31 (3) ◽  
pp. 263-285
Author(s):  
Claudia Petrescu ◽  
Flavis Mihalache
Keyword(s):  
Quality Of Life ◽  
Public Administration ◽  
Public Service ◽  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Local Level ◽  
The Public ◽  
Public Administration Reform

Public services represent an important dimension of quality of society, as they create the contextual conditions for people to further their quality of life. Romanian public administration reform has brought about a constant institutional transformation, which has influenced both the specific features and the quality of the services. This article aims to analyse trends regarding the perceived quality of public services in Romania, in European comparative perspective, using the data of the European Quality of Life Survey (2003–2016). The article aims to understand the low satisfaction with public services in Romania against the background of the public service reform measures taken by government in this period. The article describes the context of Romanian public administration and public service reform, the most important public policy measures adopted and the most important challenges. The lack of vision in the public service reform, the partial introduction of reform elements, the permanent and, sometimes, conflicting changes are issues that may have influenced the way in which the population perceives the quality of public services. The decentralisation process of public services and the insufficient allocation of public funds for delivering such services at local level might have an impact on their quality and quantity perceived by the population. Keywords: public services; public administration reform; citizens’ satisfaction; New Public Management; New Weberianism.

scholarly journals Systemic Government and the Civil Servant. A New Pattern for Systemic Design

2014 ◽  
Vol 7 (3) ◽  
Author(s):  
Jonathan A Veale
Keyword(s):  
Decision Support ◽  
Public Sector ◽  
Cultural Change ◽  
Public Service ◽  
Design Methodology ◽  
Policy Design ◽  
Civil Servant ◽  
Systemic Design

This article examines the emerging application of systemic design methodology within government as practiced by the Alberta Public Service in Edmonton, Canada. A case study, from a practitioner’s perspective, for systemic policy design is presented as an innovation facing approach useful for cultural change and decision-support.  Lessons about applying systemic design within government and essential capabilities and qualities of practitioners are outlined. For some systemic designers, government might be the best place to effect systemic change especially those particularly concerned about advancing stewardship and innovation within the culture of government. This article is useful to public sector practitioners interested in applying systemic methodology to complex and long-term policy predicaments.

scholarly journals APPLYING THE PRINCIPLES OF NEW PUBLIC MANAGEMENT TO MEASURE THE PERFORMANCE IN EDUCATION – VALUE FOR MONEY

2019 ◽  
Vol 2 (1) ◽  
pp. 50-57
Author(s):  
Jana Štrangfeldová ◽  
Štefan Hronec ◽  
Jana Hroncová Vicianová ◽  
Nikola Štefanišinová
Keyword(s):  
Public Management ◽  
New Public Management ◽  
Tertiary Education ◽  
Relevant Information ◽  
Value For Money ◽  
The Public ◽  
New Public ◽  
Comprehensive Measurement

Education is a key area, the results of which play an important role in the development of each society. The role of education focused on the inclusion of children into school groups, to prepare students to enter the labour market or continue their studies in the context of tertiary education is a sufficient argument to enable beginning to look for answers and possible solutions to the difficult question of the quality of schools. Constant pressure from the public forces them to monitor and improve the provision of public services, and continually enhance their own performance in order to achieve long-term existential security. These facts consequently require a comprehensive measurement of their performance. This opens up opportunities for applying the concept of Value For Money based on the principles of New Public Management. The purpose of the scientific study is to show the potential uses of Value for Money on the example of education. The suggestion of methodology of VFM to measure the performance in education presented in this study shows possibilities to measure, evaluate, monitor and achieve necessary and especially relevant information about the situation of education and subsequent decision-making not only for public forces, but also, it can be the suitable tool for public grammar schools themselves. The article is co-financed by the project VEGA 1/0651/17.

scholarly journals Study on the Difficulties of Building a Service-oriented Government——A Case Study on the Satisfaction of Public Service Quality of Guizhou Province in 2019

2021 ◽  
Vol 235 ◽  
pp. 02031
Author(s):  
Siyue Liu
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Guizhou Province ◽  
The Public ◽  
Key Points ◽  
Steady Improvement ◽  
Service Oriented ◽  
Speed Up

This paper explores the difficulties of building a service-oriented government by taking the evaluation results of public service satisfaction of Guizhou province in 2019 as an example. This paper finds that building a service-oriented government is the process of improving the quality of public service in an all-round way. With the steady improvement of the public service quality in China, the public’s expectation of the public service quality has been improved by changing from the original “yes or no” to the current “good or not”. In order to speed up the construction of service-oriented government, government departments should pay attention to the change of public demand and take the comfort, richness and transparency of public service as the key points of quality improvement.

scholarly journals Politicization as a Factor of Shaping News in the Public Service Media : A Case Study on Public Television in Poland

2021 ◽  
Vol 72 (4) ◽  
pp. 29-51
Author(s):  
Agnieszka Węglińska ◽  
◽  
Łukasz Szurmiński ◽  
Maria Wąsicka-Sroczyńska ◽  
◽  
...  
Keyword(s):  
Public Service ◽  
Public Television ◽  
The Public

Why are Local Authorities Reluctant to Externalise (and Do They Have Good Reason)?

10.1068/c0419 ◽  
2005 ◽  
Vol 23 (2) ◽  
pp. 191-206 ◽  
Author(s):  
Tom Entwistle
Keyword(s):  
Service Delivery ◽  
Performance Improvement ◽  
Public Service ◽  
Public Management ◽  
Good Reason ◽  
Significant Proportion ◽  
Local Authorities ◽  
Labour Government ◽  
Theoretical Support

In vogue with the international currents of public management, the United Kingdom's New Labour government sees the outsourcing, or externalisation, of public service delivery as a key instrument of performance improvement. Evidence suggests, however, that a significant proportion of local authorities are reluctant to externalise. On the basis of fifty interviews in six case-study authorities, the author identifies five reasons for a reluctance to externalise. He further considers the degree of theoretical support for this reluctance, concluding that gaps in our knowledge—critical to ‘make or buy’ decisions—make it impossible to determine whether a reluctance to externalise is well founded or not.

Does Citizens’ Self-Identification of Their Public Role Affect Their Satisfaction with Public Services?

2020 ◽  
Vol 35 (1) ◽  
pp. 75-100
Author(s):  
Hemin Choi ◽  
Jong Seon Lee
Keyword(s):  
Public Service ◽  
Public Management ◽  
New Public Management ◽  
The Public ◽  
Public Role ◽  
New Public ◽  
Significant Difference ◽  
Service Expectations ◽  
Manova Analysis

This study investigates how citizens define their role qua citizen and how the public role they assign themselves matters in their assessment of satisfaction with public service performance. We compared survey respondents who identified their citizen role as customer (n=280), partner (n=353) or owner (n=467) to test this relation. Theoretically, the dominance of New Public Management (NPM) scholarship has resulted in the framing of citizens as simply customers, but our empirical study finds that citizens consider themselves more as partners or owners of government. This mismatch in conception was our research hypothesis for further research. We then ran a number of t-tests and carried out a MANOVA analysis, the results of which indicate that there is a significant difference between the customer and partner groups regarding expectations and satisfaction on the quality of their living area but not regarding performance. There is also evidence that shows that the role citizens assign to themselves is related to their public service expectations but that the connection between their view of their role and their assessment of performance is weak.

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