scholarly journals The Relationships among Emotional Demand, Job Demand, Emotional Exhaustion and Turnover Intention

2018 ◽  
Vol 11 (11) ◽  
pp. 8 ◽  
Author(s):  
N.T. Azharudeen ◽  
A.Anton Arulrajah
Keyword(s):  
Sri Lanka ◽  
Emotional Exhaustion ◽  
Turnover Intention ◽  
Positive Relationship ◽  
Manufacturing Firms ◽  
Eastern Region ◽  
Apparel Manufacturing ◽  
Emotional Demand ◽  
Job Demand ◽  
Managerial Implications

The objectives of this paper are to assess the levels of job demand, emotional demand, emotional exhaustion and employee turnover intention and to examine the relationships among these concepts in the context of three selected apparel manufacturing firms in Eastern region of Sri Lanka. Employee absenteeism and turnover are key issues of apparel firms in Sri Lanka. In order to achieve the objectives of this paper, a questionnaire based survey was conducted among 153 employees of apparel firms and collected data were analyzed by using univariate and bivariate techniques. The findings of this paper revealed that there is a strong positive relationship between emotional demand and emotional exhaustion, emotional demand and turnover intention, job demand and turnover intention, and emotional exhaustion and turnover intention. At the same time, there is a moderate positive relationship between job demand and emotional exhaustion. The findings of the study have various managerial implications for the apparel manufacturing firms to prevent or control employee stress, absenteeism and turnover related issues and to develop good labour-management relationship.

scholarly journals How Managers’ Job Crafting Reduces Turnover Intention: The Mediating Roles of Role Ambiguity and Emotional Exhaustion

2020 ◽  
Vol 17 (11) ◽  
pp. 3972
Author(s):  
Yuhyung Shin ◽  
Won-Moo Hur ◽  
Kyungdo Park ◽  
Hansol Hwang
Keyword(s):  
Role Conflict ◽  
Emotional Exhaustion ◽  
Turnover Intention ◽  
Role Ambiguity ◽  
Positive Relationship ◽  
Negative Relationship ◽  
Theory And Practice ◽  
Job Crafting ◽  
Path Modeling ◽  
The Relationship

Despite the increasing body of research on job crafting, the relationship between managers’ job crafting and their turnover intention, as well as its intermediary mechanisms, has received relatively little attention from researchers. This study examined how managers’ job crafting negatively affected their turnover intention, focusing on role ambiguity and emotional exhaustion as underlying mediators. Data were collected from 235 store managers in South Korean food franchises. All study hypotheses were supported by regression-based path modeling. Controlling for role conflict and role ambiguity, we found a negative relationship between job crafting and role ambiguity, a positive relationship between role ambiguity and emotional exhaustion, and a positive relationship between emotional exhaustion and turnover intention. Our mediation analyses further revealed that controlling for role conflict and role overload, role ambiguity and emotional exhaustion partially and sequentially mediated the relationship between managers’ job crafting and their turnover intention. These findings have several implications for theory and practice.

scholarly journals When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility

2019 ◽  
Vol 16 (7) ◽  
pp. 1298 ◽  
Author(s):  
Yuhyung Shin ◽  
Won-Moo Hur
Keyword(s):  
Job Performance ◽  
Emotional Exhaustion ◽  
Positive Relationship ◽  
Job Insecurity ◽  
Workplace Incivility ◽  
Moderating Effect ◽  
Panel Surveys ◽  
Service Employees ◽  
Managerial Implications ◽  
High Level

The present study examines the effect of service employees’ job insecurity on job performance through emotional exhaustion. We identified workplace incivility (i.e., coworker and customer incivility) as a boundary condition that strengthens the positive relationship between job insecurity and emotional exhaustion. To test this moderating effect, we collected online panel surveys from 264 Korean service employees at two time points three months apart. As predicted, the positive relationship between job insecurity and job performance was partially mediated by emotional exhaustion. Of the two forms of workplace incivility, only coworker incivility exerted a significant moderating effect on the job insecurity–emotional exhaustion relationship, such that this relationship was more pronounced when service employees experienced a high level of coworker incivility than when coworker incivility was low. Coworker incivility further moderated the indirect effect of job insecurity on job performance through emotional exhaustion. These findings have theoretical implications for job insecurity research and managerial implications for practitioners.

scholarly journals Can Supplier Governance Improve Sustainable Performance of Manufacturing Firms?

2017 ◽  
Vol 10 (12) ◽  
pp. 97
Author(s):  
S. Sapukotanage ◽  
B. N. F. Warnakulasuriya ◽  
S. T. W. S. Yapa
Keyword(s):  
Sri Lanka ◽  
Manufacturing Firms ◽  
Positive Outcomes ◽  
Apparel Manufacturing ◽  
Supplier Relationships ◽  
Sustainable Performance ◽  
Manufacturing Organizations ◽  
Governance Strategies ◽  
Using Data ◽  
The Relationship

Establishing relationships with suppliers has been found critically important for manufacturing organizations in meeting the challenges faced by them for maintaining sustainability in global supply chains. At the same time, managing these relationships so formed, by way of governance strategies is considered equally important in ensuring positive outcomes through the relationships established. This assertion of acquiring positive outcomes through managed relationships, suggested by the transaction cost theory was tested using data from the apparel manufacturing and exporting industry of Sri Lanka in relation to the sustainable performance of manufacturing firms. The results revealed that supplier governance negatively influences the relationship between sustainable practices and sustainable performance of manufacturing firms in the apparel manufacturing and exporting industry of Sri Lanka indicating that governance strategies do not always bring positive outcomes. These findings contribute to the knowledge by providing evidence as to the viability of governance mechanisms in achieving positive outcomes through buyer-supplier relationships in the context of developing countries.

The influence of Country of Origin Image on HCMC consumer attitudes towards Vietnamese garments

2020 ◽  
Author(s):  
Ha Nam Khanh Giao
Keyword(s):  
Strong Influence ◽  
Positive Relationship ◽  
Country Of Origin ◽  
Consumer Attitudes ◽  
Competitive Advantages ◽  
Age And Gender ◽  
Managerial Implications ◽  
And Gender ◽  
Country Of Origin Image ◽  
Relationship Of

The study analyses the factors of Country of Origin Image influencing Vietnamese consumer attitudes towards Vietnamese garments by surveying 366 customers. Cronbach's Alpha analysis and EFA analysis together with multiple regression analysis were used with SPSS. The results show that only two components having a strong influence are "Country of Origin Image" and "Country of Origin Image of Product"; only "Country of Origin Image of Product" affects consumer’s perceived cost of garments; finally, there is a positive relationship of perceived benefits and a negative one of perceived cost of attitudes towards Vietnamese garments. There is no difference in terms of "income", "age" and "gender" for consumer attitudes towards Vietnamese garments. The study also suggests a number of managerial implications for the garment companies to have better competitive advantages.

Sign in / Sign up

Export Citation Format

Share Document