scholarly journals Key Performance Indicators (KPIs) in the Public Sector: A Study in Malaysia

2011 ◽  
Vol 7 (7) ◽  
Author(s):  
Zaherawati Zakaria ◽  
Mahazril ‘Aini Yaacob ◽  
Zuraini Yaacob ◽  
Nazni Noordin ◽  
Mohd Zool Hilmie Mohamed Sawal ◽  
...  
Keyword(s):  
Public Sector ◽  
Performance Indicators ◽  
Key Performance Indicators ◽  
The Public

Metrics, Targets and Performance

2006 ◽  
Vol 197 ◽  
pp. 80-92 ◽  
Author(s):  
Philip Andrew Stevens ◽  
Lucy Stokes ◽  
Mary O'Mahony
Keyword(s):  
Public Sector ◽  
Performance Management ◽  
Performance Indicators ◽  
Acute Hospital ◽  
Performance Management System ◽  
The Public ◽  
Productivity Measure ◽  
And Performance ◽  
The Uk

The setting and use of targets in the public sector has generated a growing amount of interest in the UK. This has occurred at a time when more analysts and policymakers are grasping the nettle of measuring performance in and of the public sector. We outline a typology of performance indicators and a set of desiderata. We compare the outcome of a performance management system — star ratings for acute hospital trusts in England — with a productivity measure analogous to those used in the analysis of the private sector. We find that the two are almost entirely unrelated. Although this may be the case for entirely proper reasons, it does raise questions as to the appropriateness of such indicators of performance, particularly over the long term.

scholarly journals Key Performance Indicators Of Public Universities Based On Quality Assessment Criteria In Thailand

2011 ◽  
Vol 4 (9) ◽  
pp. 9 ◽  
Author(s):  
Kritsana Sukboonyasatit ◽  
Chaiwit Thanapaisarn ◽  
Lampang Manmar
Keyword(s):  
Quality Assessment ◽  
Performance Indicators ◽  
Public Universities ◽  
Performance Indicator ◽  
Key Performance Indicators ◽  
Public University ◽  
Key Performance Indicator ◽  
The Public ◽  
Corporate Goals ◽  
Strategic Context

The research objective was to develop public universities key performance indicators. Qualitative research and interviews were employed with each public universitys senior executive and quality assessors. The sample group was selected by the office of the public sector development commission and Thailands public universities can be separated into three groups based on their quality assessment score: 1) the high scoring group, 2) the moderate scoring group, and 3) the low scoring group. The results showed that the high scoring group had set a clear strategic context such as vision, mission, core values and corporate goals. In the case of the moderate scoring group it was found that some sections of the strategic context, such as the vision and mission, had already been defined, but corporate goals were yet to be determined. The strategic context was not clear and remained inactive for the low scoring group. In additional, each public university should establish two different sets of key performance indicators; first, a common key performance indicator which is aligned with the public university mission to enhance macro education, and which can be separated by five assessment perspectives as follows: 1) to produce graduates, 2) to promote and expand the universitys research, 3) to provide academic services, 4) to preserve and promote the arts, culture and heritage, and 5) to manage the university. The second specific key performance indicator should be aligned with the universitys strategic context, especially its vision and goals.

scholarly journals Key performance indicators of compatibility process between knowledge workers and workplaces

2020 ◽  
Author(s):  
Laura Gaižauskienė ◽  
Živilė Tunčikienė
Keyword(s):  
Public Sector ◽  
Performance Indicators ◽  
Knowledge Workers ◽  
Key Performance Indicators ◽  
Business Sector ◽  
Dynamic Approach ◽  
Main Structure ◽  
Systemic Analysis ◽  
Research Organizations ◽  
Preparation Step

The study in this article reveals the main structure of indicators that should be used in order to measure compatibility process in knowledge-intense organizations. Due to shift of management logic of Fit theory and extencively accepted presumption of talent shortage, management of compatibility became in highlight. Many research organizations and business sector companies are using key performance indicators for managing compatibility, but there is lack of data how successfully public sector companies are using them. Created and proposed methodology of assessment is a preparation step of empirical research. The systemic analysis of indicators which are used in managing compatibility between knowledge workersand workplaces solutions in a dynamic approach were investigated to create application technique.

Performance Indicators and Accountability in Portuguese Public Universities

2018 ◽  
pp. 210-233
Author(s):  
Augusta da Conceição Santos Ferreira ◽  
Carlos Santos ◽  
Graça Maria do Carmo Azevedo ◽  
Judite Gonçalves ◽  
Jonas da Silva Oliveira
Keyword(s):  
Higher Education ◽  
Content Analysis ◽  
Quantitative Analysis ◽  
Public Sector ◽  
Performance Indicators ◽  
Public Universities ◽  
Higher Education Institutions ◽  
Least Squares Regression ◽  
The Public ◽  
And Performance

The public sector in Portugal has undergone major reforms, coercing institutions of higher education into greater transparency in accountability and performance indicators. The purpose of this chapter is to evaluate the level of disclosure of performance indicators by the Higher Education Institutions in Portuguese Public Universities, with a special emphasis on the obligatory nature and to evaluate if there are factors that influence the level of disclosure. This study was based on the content analysis of the management or activity reports of the 13 Portuguese public universities to calculate de level of disclosure, and used the quantitative analysis based on the Least-squares regression on the investigation of factors that influence the level of disclosure. According to the data obtained, it can be concluded that Portuguese Public Universities discloses performance indicators imposed by law and voluntarily, and it was verified that the level of disclosure is influenced by the variables dimension, financing from other sources of funding and the ranking of web of universities.

scholarly journals TOWARDS STANDARDS FOR THE PUBLICATION OF PERFORMANCE INDICATORS IN THE PUBLIC SECTOR: THE CASE OF SCHOOLS

2010 ◽  
Vol 88 (1) ◽  
pp. 90-112 ◽  
Author(s):  
SJOERD KARSTEN ◽  
ADRIE J. VISSCHER ◽  
ANNE BERT DIJKSTRA ◽  
RENÉ VEENSTRA
Keyword(s):  
Public Sector ◽  
Performance Indicators ◽  
The Public

scholarly journals KEY PERFORMANCE INDICATORS AND EMPLOYMENT CONTRACTS IN MALAYSIA: A LEGAL ANALYSIS

2019 ◽  
Vol 27 (2) ◽  
pp. 549-569
Author(s):  
Siti Zaharah Jamaluddin ◽  
Mohammad Abu Taher ◽  
Ng Seng Yi
Keyword(s):  
Performance Indicators ◽  
Prime Minister ◽  
Poor Performance ◽  
Key Performance Indicators ◽  
Online News ◽  
Legal Analysis ◽  
Journal Articles ◽  
Employment Contracts ◽  
The Public ◽  
Contract Of Employment

Key performance indicators (KPIs) are considered as measurable values used by for companies, institutions, or organisations in order to estimate the success rate of their set objectives. Therefore, it is important to select appropriate indicators that will be used for the measurement. In Malaysia, the KPI came into the spotlight when the Prime Minister introduced it for measuring the performance of the cabinet ministers in 2009. Since then, KPIs became the focus in the private and the public sectors in Malaysia. Thus, this article attempts to examine the values behind KPIs and its function within the contract of employment. The article further examines whether non-performance of KPIs can be categorised as poor performance, which could open employees to termination or disciplinary actions. This article is mainly based on the analysis of existing literature, journal articles, books, information obtained in online news portals and judicial decisions. The article finds that non-performance of KPI can be used as a basis to terminate or dismiss an employee from employment.

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