Using Electronic Mail for Data Collection in Organizational Research

1986 ◽  
Vol 29 (1) ◽  
pp. 159-169
Author(s):  
Lee S. Sproull
Author(s):  
Ozge Can

In organizational research, growing attention has been given to the dynamic nature of workplace relationships and how such dynamic processes shape key behavioural outcomes. Experience sampling methodology (ESM) brings more opportunity than any other research option to examine such fluctuations and relevant causal relationships. ESM can be described as a quantitative method which allows individuals to assess discrete evaluative states on multiple events by combining three distinct elements; person, variables and occasion. Despite its increasing prevalence and popularity, however, there has been only a few attempts to investigate the most appropriate design, measurement and analysis choices for experience sampling data. Even though ESM has been utilized in organizational research for some time, systematic investigations regarding how these issues have been addressed and how the method has been applied to specific organizational topics are limited. This study provides a systematic and critical assessment of the use of ESM in current organizational research (2010‑2020) by reviewing a random sample of 50 ESM studies indexed in ISI Web of Science with the aim of identifying the current state of practice. The selected studies were analysed based on several methodological aspects including the type of ESM protocol applied, sample characteristics, data sources, specified interval and total duration of data collection, structure and properties of designated measures, analytic strategy, and the research model to be tested. Findings show that organization studies vary considerably based on how they design and implement ESM. Moreover, despite the availability of good practices, many studies fail to attain recommended standards about sample size, data collection procedures, data characteristics and measurement quality. As such, this paper offers several insights regarding how time‑based within‑person frameworks can be improved in future studies to account for dynamic organizational phenomena.


2020 ◽  
Vol 30 (1) ◽  
pp. 102-114 ◽  
Author(s):  
Katja Einola ◽  
Mats Alvesson

Is complex, ambiguous, and fluctuating social reality measurable? Sometimes yes, perhaps, but often not. At least not in the fairly straightforward way assumed by many researchers. This study is an ethnographic inquiry into data collection during a survey research project. Based on our observations of participants’ spontaneous thoughts and confusions as they filled in questionnaires on “leadership” and “teamwork”, we draw attention to hidden problems in much organizational research. Many respondents found measures ambiguous, irrelevant, or misleading. We (a) underline the inherently interpretative nature of research into complex organizational phenomena, (b) warn against lack of reflexivity and overreliance on existing survey instruments when we study complex social aspects of organizations, (c) identify five categories of possible problems, and (d) suggest paths towards better informed research that take context seriously.


Author(s):  
Scott Taylor ◽  
Christopher Land

Purpose – The purpose of this paper is to examine the part of the organizational research process, access negotiation, through reflexive analysis of the participation in a recent data collection process. The paper aims is to question two emergent norms in this area: first, that organizational anonymity be granted in exchange for organizational access; and second, that access negotiation be seen as a bounded activity at the start of data collection. Design/methodology/approach – Through the reflexive account and with reference to published accounts of practice in other research projects, the authors explore the reasons why researchers offer organizational anonymity, and note the unintended consequences of this practice. The authors locate the discussion in relation to increased expectations on social researchers to contribute to public debate about managing and organizing. Findings – The author suggests that the negotiation of access without promising anonymity may generate more situated accounts of organization, and greater participation in political or ethical debates surrounding work, organization, and management. By facilitating a clearer line of impact stemming from qualitative research, this would also aid researchers in demonstrating the value of their work in informing public debate. Social implications – The authors conclude by reiterating the potential for organizational researchers to achieve greater social and ethical impact, especially if the authors frame access negotiation as a continuous process rather simply as than a moment at the start of a project. Originality/value – The authors argue that the paper raises a key, but neglected, issue in conducting empirical organizational research, that has political and ethical implications as well as a methodological significance. Through the analysis, the authors encourage themselves and the research community to be clearer about the potential value of scholarship in debates happening outside the academy, and to see access negotiation as more complex than simply a transaction in which organizational anonymity is promised in return for data.


2020 ◽  
Author(s):  
Shrujna Patel ◽  
Kelsie Boulton ◽  
Antoinette Redoblado-Hodge ◽  
Angela Papanicolaou ◽  
Diana Barnett ◽  
...  

Background: There is a growing need for cost-efficient and patient-centred approaches to support families in hospital and community-based neurodevelopmental services. For such purposes, electronic data collection (EDC) may hold advantages over paper-based data collection. Such EDC approaches enable automated data collection for scoring and interpretation, saving time for clinicians and services and promoting more efficient service delivery. Objective: The current pilot study evaluated the efficacy of EDC for the Child Development Unit, a hospital-based diagnostic assessment clinic in the Sydney Children’s Hospital Network. Caregiver response rates and preference for EDC or paper-based methods were evaluated as well as the moderating role of demographic characteristics such as age, level of education and ethnic background. Methods: Families were sent either a paper-based questionnaire via post or an electronic mail link for completion before attending their first onsite clinic appointment for assessment. A total of 62 families were provided a paper version of the questionnaire, while 184 families were provided the online version of the same questionnaire. Results: Completion rates of the questionnaire before the first appointment were significantly higher for EDC (89.1%) in comparison to paper-based methods (38.7%; P <.001). Within the EDC group, a vast majority of respondents indicated a preference for completing the questionnaires online (87.3%), compared to paper completion (12.7%; P <.001). Of the caregiver demographic characteristics, only the respondent’s level of education was associated with modality preference, such that those with a higher level of education reported a greater preference for EDC (P = .04).Conclusions: These results show that EDC is feasible in hospital-based clinics and has the potential to offer substantial benefits in terms of centralised data collation, time and cost savings, efficiency of service and resource allocation. The results of this study therefore support the continued use of electronic methods to improve family-centred care in clinical practices.


M n gement ◽  
2020 ◽  
Vol 23 (3) ◽  
pp. 9-27
Author(s):  
Isabelle Royer

Research on materiality has grown rapidly over the past 10 years, highlighting the influence of physical artifacts and spaces in organizations, which had been overshadowed by discursive approaches. This body of research enriches our understanding of organizations in many areas including technology, decision-making, routines, learning, identity, culture, power, and institutions. However, researchers sometimes struggle to select methods suited to study materiality, as previous works have not been explicit in that respect. This article calls organizational researchers interested in physical environments – that is, artifacts and spaces – to integrate observation into their data collection. The first section presents a tripartite definition of the physical environment including activities, conceptions, and lived experiences. Ontological debates are introduced, and observation is proposed as a relevant method for studying materiality in organizational research. The second section presents observation techniques based on three approaches: observing materiality in actions, observing beyond seeing, and making participants observe. Each approach is mainly associated with one of the three components of materiality. The final section discusses the scope of observation techniques, suggests how to combine approaches, and flags difficulties associated with visual techniques.


2021 ◽  
Vol 5 (2) ◽  
pp. 134
Author(s):  
Carina Mutiara Putri ◽  
Sofiatiningsih Sofiatiningsih

The rapid development of technology in the digital age has a very big impact in changing the way work from manual to computerized, one of the perceived changes in electronic mail. Aplikasi Manajemen Surat Korporat is one application that can speed up the process of handling incoming and outgoing mail. The purpose of this research is to study the process of managing incoming and outgoing mail using Aplikasi Manajemen Surat Korporat to facilitate the administrative process at PT PLN (Persero) UID West Java. This study used qualitative research methods. Data collection techniques carried out by interviewing, observing, documenting with branches of the Secretariat unit, and studying literature from books, journals, and documents relating to research discussions. The results showed that the management of incoming and outgoing mail using Aplikasi Manajemen Surat Korporat in PT PLN (Persero) UID West Java was good, the application used was digital by the times, the system was easy to work on, easy to learn, saving costs, fast, guaranteed security, could distributing information quickly so that every incoming and outgoing mail can be processed quickly, ultimately the service to the public can be improved. Some obstacles are common in nature is the occurrence of disruptions on the internet network that can be overcome when the network improves again


2018 ◽  
Vol 11 (4) ◽  
pp. 543-581 ◽  
Author(s):  
Laurent M. Lapierre ◽  
Russell A. Matthews ◽  
Lillian T. Eby ◽  
Donald M. Truxillo ◽  
Russell E. Johnson ◽  
...  

Although academics can receive considerable training in selecting appropriate research designs, types of data to collect, and methods for analyzing data, as well as guidance on preparing scholarly manuscripts, there is a dearth of information on how to initiate and manage partnerships with organizations in order to conduct high-quality applied research, particularly when the research is quantitative in nature. In this article, we provide our own experience-based insights and recommendations to help academics more easily (a) initiate a research relationship with senior organizational leadership, (b) decide early whether to pursue or end a research collaboration with an organization, (c) keep the organization engaged during the study, and (d) maintain the relationship with the organization after data collection is complete. This information is proposed as a complement to traditional organizational research methods and as instrumental in the pursuit of research salient to the interests of organizational practitioners.


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