scholarly journals Pengaruh Kualitas Pelayanan Jasa Perbankan Terhadap Loyalitas Nasabah Bank BJB Pada Kantor Cabang Pembantu Ujung Berung

KarismaPro ◽  
2021 ◽  
Vol 1 (2) ◽  
Author(s):  
Itto Turyandi
Keyword(s):  
Direct Proof ◽  
The Other ◽  
Coefficient Of Determination ◽  
Banking Service ◽  
Dependent Variables ◽  
Service Activities ◽  
Independent Variable ◽  
The Government ◽  
Research Type

Emulation in the existing banking world is very tightening, and with condition of market where consumer or in this case is client has some banking service choices which will be applied, this thing will make transfer of client becomes increasingly as usual out of one banks to bank the other. For the purpose is required hard work in maintaining client loyality, one of its way is by giving quality of banking service activities as good as possibly. Bank Jabar Banten (Bank BJB) be an bank institute owned by the Government of West Java and Banten which now becomes bank having scale national. In facing emulation in this banking world always does improvement of quality of banking service activities, peculiarly from tangible, empathy, reliability, responsiveness, until quality of service activities passed to client.This research aim to study influence quality of banking service activities to client loyality at Bank BJB assistant office of branch Ujung Berung. Variable involved in by this research consisted of independent variable that is quality of banking service activities (X) and its the dependent variables is client loyality (Y). Method applied is survey where information from respondent is collected direct inly place of case systematically, as a mean to knows and forecasts some behaviour aspects from the population. As for research type done is descriptive and verifikatif.Result of this research known that contribution joinly client loyality to quality of banking service activities from result of coefficient of determination has influence equal to 74.8% and 25.2% influenced by other factor of which is not discussed in this research. As for sub-variabel pawn quality of banking service activities has biggest influence to client loyality, and sub-variabel direct proof has smallest influence to client loyality. Based on result of research as a whole, inferential that quality of banking service activities of influential positive and strong to client loyality Bank BJB assistant office of branch Ujung Berung. This thing is because of client in general feels quality of banking service activities given Bank BJB have been maximum and good.

scholarly journals СТУДИЈА О АСЕРТИВНОСТИ, ЕФИКАСНОСТИ И КВАЛИТЕТУ РАДА СУДИЈА

TEME ◽  
2017 ◽  
pp. 243
Author(s):  
Aleksandar S Mojašević ◽  
Sandra Mojašević
Keyword(s):  
Subject Matter ◽  
Clearance Rate ◽  
The Other ◽  
Work Quality ◽  
Dependent Variables ◽  
Independent Variable ◽  
The Subject ◽  
The One ◽  
Disposition Time

The subject matter of this research is the correlation between the judges’ assertiveness and the efficiency and quality of judicial work. The primary aim is to examine whether there is a correlation between the judges’ assertiveness, on the one hand, and the efficiency and quality of their work, on the other hand. The second aim is to explore the correlation between the efficiency and quality of judicial work. The starting premise is that there is a correlation between particular indicators of these variables. Judges’ assertiveness is a conditionally independent variable used as a referential point for measuring two conditionally dependent variables: the efficiency and the work quality of the judiciary. The assertiveness was measured by a standardized questionnaire which was distributed to a research sample including 40 judges from the Criminal Department and the Civil Department of the Basic Court in Niš in May 2015. The efficiency of judicial work was measured by employing four indicators: the clearance rate (CR), the disposition time (DT), the clearance coefficient (CC) and the percentage of solved cases as related to the total number of cases (PS), whereas the quality of judicial work was assessed by measuring the overall work quality (WQ). The data on the efficiency and quality of judicial work were collected from the 2014 Report on the work of the judges in the Civil Department and the Criminal Department of the Basic Court in Niš. Contrary to our expectation, the most important finding is that there is no correlation between assertiveness and the efficiency and quality of judicial work; however, there are various correlations between the aforementioned indicators of efficiency and quality of judicial work.

scholarly journals The Effect of Service Quality and Facilities on Purchasing Decisions at UD. Bintang Petani Jaya in Pematangsiantar

2021 ◽  
Vol 4 (2) ◽  
pp. 2474-2487
Author(s):  
Risma Munthe ◽  
Adat Muli Peranginangin
Keyword(s):  
Service Quality ◽  
Coefficient Of Determination ◽  
Quality Of Services ◽  
Purchasing Decisions ◽  
Decision Factors ◽  
Dependent Variables ◽  
Independent Variable ◽  
The Relationship ◽  
Casual Relationship

This research is based on a casual relationship that is causal in nature, there are independent variables (variables that influence), dependent variables (variables that are affected) and mediating variables (variables that affect the relationship between the independent variable and the independent variable. Based on the results, it can be seen that the coefficient of determination (adjusted R2) is 0.403. This value means that the effect of the independent variable (service quality and facilities) on the dependent variable (purchase decision) is 40.3% while the remaining 59.7% is influenced by the other purchasing decision factors that are not examined. Based on the results of the F test, it is known that the significant level value obtained is 0,000 and it is smaller than the significant standard at the level of trust 5% or 0.05 and the comparison between F count and F table, where F counts are 15,507 is greater than F table which is 2,922, so it can be It is concluded that Ha is accepted or the quality of services and facilities has a significant effect on purchasing decisions.

scholarly journals AIR QUALITY MONITORING OF KALABAHI-ALOR’S SEAPORT-EAST OF NUSA TENGGARA

2019 ◽  
Vol 3 (2) ◽  
pp. 130-133
Author(s):  
Rikson Siburian ◽  
Minsyahril Bukit ◽  
Herlince Sihotang ◽  
Saur Lumban Raja ◽  
Minto Supeno ◽  
...  
Keyword(s):  
Air Quality ◽  
Government Regulation ◽  
The Other ◽  
Quality Monitoring ◽  
Air Quality Monitoring ◽  
Other Hand ◽  
The People ◽  
The Government

Evaluation of environment of seaport is needed as well as our responsibility to nature sustainability. The Alor’s seaport belongs to Pelindo III. In order to know the air quality of Alor’s seaport, we did this study. Our aims are to know level quality of air at Alor’s seaport and compare to the government regulation. This study refers to Pararosaniline (SOx), Saltzman (NOx), Particle Calculation (dust) and decibel (noisy) methods. We used four locations, those are A-1 (Entrance gate of PELINDO (8013’09.12”S, 124031’07.21”E)); A-2 (In front of passengers terminal (8013’08.75”S, 124031’01.60”E)); A-3 (Exit  gate Kalabahi’s seaport (8013’08.2”S, 124031’00.87”E)) and A-4 (In front of port of the people (8011’09.12”S, 124031’07.21”E)). Results show that the averages level of SOx, NOx and dust of A-1, A-2 and A-3 are 103.01, 104.65 and 107.47 (µg/Nm3), 37.87, 30.62, and 39.73 (µg/Nm3), 56.64, 47.47 and 50.72 (µg/Nm), respectively. On the other hand, the level of noisy of A-1, A-2, A-3 and A-4 are 68.76, 65.69, 65.20 and 73.60 (dBA), respectively. Base on all of data, we conclude that the air quality of Alor’s seaport is still appropriate according to government regulation (PP. No. 4, 1999).

scholarly journals Quality of Life as A Predictor of Happiness and Life Satisfaction

2020 ◽  
Vol 47 (2) ◽  
pp. 93
Author(s):  
Langgersari Elsari Novianti ◽  
Esti Wungu ◽  
Fredrick Dermawan Purba
Keyword(s):  
Quality Of Life ◽  
Life Satisfaction ◽  
Secondary Level ◽  
Physical Domain ◽  
Level Of Education ◽  
The Social ◽  
Dependent Variables ◽  
Independent Variable ◽  
Regression Tests

This study aimed to find correlations between the quality of life, happiness, and life satisfaction of the general population of Bandung city. There were 370 participants with averageage of 20.7 years, mostly male (55.7%) and with a secondary level of education (SMP-SMA; 57.0%) who completed three questionnaires: (i) WHOQOL-BREF to measure quality of life, (ii) Happiness Thermometer to measure happiness, and (iii) Self-Anchoring Cantril Striving Scale to measure life satisfaction. Multiple linear regression tests were used with happiness and life satisfaction as dependent variables and quality of life as an independent variable. The results showed that the psychological and physical domains of quality of life were significant predictors of happiness and satisfaction of life, where the psychological domain proved significant in predicting all four-time points: happiness today (β=0.039; p<0.05), happiness throughout life (β=0.043; p<0.05), current life satisfaction (β=0.034; p<0.05) and life satisfaction five years from now (β=0.017; p<0.05). Physical domain was similar to psychological except for current life satisfaction (β=0.029; 0.023; 0.014; p<0.05). The environmental domain had been shown to predict happiness throughout life significantly (β=0.019; p<0.05) and life satisfaction five years from now (β=-0.015; p<0.05). The social domain was not found to be a significant predictor. It can be concluded that improving the psychological and physical function of Indonesian people and their environmental conditions will lead them to a happier and more satisfying life.

scholarly journals The benefit attributes of the Indonesian National Standard (SNI) product

2018 ◽  
Vol 49 ◽  
pp. 01003
Author(s):  
Muhammad Rosiawan ◽  
Moses Laksono Singgih ◽  
Erwin Widodo
Keyword(s):  
Raw Materials ◽  
Consumer Perceptions ◽  
The Other ◽  
National Standard ◽  
Certification Program ◽  
Positive Perception ◽  
Certification Process ◽  
The Government ◽  
Quality Guarantee

This research aims to measure the benefit of the Indonesian National Standard (SNI) product not only came from the company perceptions but also came from the government, academician, and consumer perceptions in Surabaya. The empirical study result showed that all of the respondents had a positive perception on the SNI product. They stated agreement that the SNI product had benefit on the attributes: quality guarantee of product, safe to use, a fair prices, quality of raw materials, and efficiency. Those attributes support the enhancement of company’s competitiveness. However, most of the respondents of companies and consumers state did not know about the quality guarantee of the SNI product. The results were contradictory, the respondents who came from the companies knew more about quality guarantee of the SNI product compared to the other respondents. Furthermore, the respondents of academicians, consumers, and particularly companies state that they did not know about the easiness of the SNI certification process and the government provide an incentive for the registration fee of the SNI certification. This ignorance will impact on the perceptions that process of the SNI certification was complicated and costly. Besides, it showed that the government was less to conduct socialization for the certification program compared to socialization for the standard program.

scholarly journals A TWO-STRAIN EPIDEMIC MODEL WITH UNCERTAINTY IN THE INTERACTION

2012 ◽  
Vol 54 (1-2) ◽  
pp. 108-115 ◽  
Author(s):  
M. G. ROBERTS
Keyword(s):  
Differential Equations ◽  
Basic Reproduction Number ◽  
Epidemic Model ◽  
Influenza A ◽  
Reproduction Number ◽  
The Other ◽  
Orthogonal Functions ◽  
Dependent Variables ◽  
Independent Variable ◽  
Cross Immunity

AbstractAnnual epidemics of influenza A typically involve two subtypes, with a degree of cross-immunity. We present a model of an epidemic of two interacting viruses, where the degree of cross-immunity may be unknown. We treat the unknown as a second independent variable, and expand the dependent variables in orthogonal functions of this variable. The resulting set of differential equations is solved numerically. We show that if the population is initially more susceptible to one variant, if that variant invades earlier, or if it has a higher basic reproduction number than the other variant, then its dynamics are largely unaffected by cross-immunity. In contrast, the dynamics of the other variant may be considerably restricted.

An Investigation of the Effect of Latency on the Operator’s Trust and Performance for Manual Multi-robot Teleoperated Tasks

2017 ◽  
Vol 61 (1) ◽  
pp. 390-394 ◽  
Author(s):  
Hunter Rogers ◽  
Amro Khasawneh ◽  
Jeffery Bertrand ◽  
Kapil Chalil Madathil
Keyword(s):  
Confidence Level ◽  
Search And Rescue ◽  
The Other ◽  
Repeated Measure ◽  
Independent Variables ◽  
Subjective Workload ◽  
Dependent Variables ◽  
Independent Variable ◽  
And Performance ◽  
Two Independent Variables

Latency is an important factor when conducting teleoperated missions. This study investigates the effects of latency on a set of dependent variables: performance (measured by time and number of errors), subjective workload, trust, and usability. These measures were tested in a simulated search-and-rescue mission over two levels of two independent variables. One independent variable was the number of robots – one or two (within-subject), and the other independent variable was latency – simulations with and without latency (between-subject.) The significant effect of the independent variables on the dependent variables were checked using repeated measure two-way ANOVA with a confidence level of 95%. The data determined any significant effects that latency and/or the number of robots had on such factors as errors, dependability, reliability, harmful outcomes, temporal demand, and frustration.

scholarly journals FAKTOR-FATOR YANG MEMPENGARUHI WISATAWAN MENGUNJUNGI PANTAI ZAKAT DI KOTA BENGKULU

2018 ◽  
Vol 6 (1) ◽  
Author(s):  
Syamsul Huda ◽  
Jalal Ikhwan
Keyword(s):  
Regression Model ◽  
Multiple Regression ◽  
Hypothesis Test ◽  
Multiple Regression Model ◽  
Test Stage ◽  
Dependent Variables ◽  
Independent Variable ◽  
To Come ◽  
Test Result

Syamsul Huda, Jalal Ikhwan; The research aims to determine the number of variables that affect tourists visiting Zakat beach in Bengkulu city. The population used is the visitors who visit Zakat beach. The type of data implemented is the primery daya. The way of implement it is by spreading out of questioners. The research puts on two variables. First, it is the independent variable. It consist of servicing, the trimming of the facilities, safety and earning. Where as the dependent variables focuses on the readability of the visitors to visit Zakat beach. The test stage are done by utilizing spss. To create the hypothesis test stages, it can apply the multiple regression model and t-statistic test. Building upon the hypothesis test result, it has been uncovered that the quality of servicing and safety have significant effects to the readibility of the visitors to come to see Zakat beach in Bengkulu city of Bengkulu province. It can be concluded that the trimming of the facility and earnings do not make significant effects towards the viusitors readability to pay a visit to Zakat beach.Key Words: Service, Facilities, Security and Income.

scholarly journals PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN (Studi Pada Hotel Timor Megah Kota SoE, TTS)

2020 ◽  
Vol 10 (3) ◽  
pp. 375-393
Author(s):  
Donar W Selan ◽  
Juita L D Bessie
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Sampling Technique ◽  
Total Sample ◽  
Coefficient Of Determination ◽  
Quality Of Services ◽  
Literature Study ◽  
Independent Variable ◽  
Mathematical Equations

More and more manufacturers are involved in meeting the needs and desires of customers, causing each company to set orientation to customer satisfaction as the main goal. There is a tendency that customer satisfaction or dissatisfaction can be influenced by the quality of services provided by the company. This research was conducted at the Timor Megah Hotel Kota SoE, TTS Regency. The purpose of this study is to determine the effect of service quality that can be measured by several dimensions, including: tangibles, responsiveness, reliability, assurance, and empathy on customer satisfaction Timor Megah Hotel. The independent variable (X) of this study is the dimension of service quality consisting of tangibles (X1), responsiveness (X2), reliability (X3), assurance (X4), and empathy (X5). While the dependent variable (Y) of this study is customer satisfaction. The sampling technique used is the Accidental Sampling technique, with a total sample of 99 people with the criteria of having stayed more than twice and staying period for 4 years (2015-2018). Data collection techniques used were interviews, questionnaires and literature study. After the data is collected, the data is then analyzed using descriptive techniques and multiple linear regression. From the analysis it is known that tangibles, responsiveness, reliability, assurance and empathy simultaneously and partially have a significant effect on customer satisfaction. From the results of the analysis can also be made mathematical equations: Y = 3,568 + 0,150X1 + 0,245X2 + 0,209X3 + 0,192X4 + 0,362X5. The coefficient of determination obtained shows that 87.2% of the level of customer satisfaction is influenced by tangibles, responsiveness, reliability, assurance and empathy.   Keywords: Tangibles, Responsiveness, Reliability, Assurance, Empathy and Customer Satisfaction.

scholarly journals ANALISIS PENGARUH PROMOSI YANG TERINTEGRASI DAN KEUNGGULAN POSITIONING TERHADAP KEPUTUSAN PEMBELIAN SABUN MANDI LUX DI KOTA AMBON

Jurnal Soso-Q ◽  
2020 ◽  
Vol 8 (1) ◽  
Author(s):  
Anggrainy Chaniago ◽  
Merry M. Pelupessy ◽  
Sarifuddin Sarifuddin ◽  
Yulianty S. Ginting
Keyword(s):  
Coefficient Of Determination ◽  
Test Results ◽  
Significant Positive Effect ◽  
Analysis Method ◽  
Purchasing Decisions ◽  
Independent Variables ◽  
Independent Variable ◽  
The City ◽  
Positive Effect

The bath soap market is constantly changing and competition is getting tougher with the emergence of bath soaps that have a clearer positioning, such as beauty soap, whitening soap, family soap to health soap. Increasing lifestyles of people in Indonesia and changing habits where bathing is no longer just using soap, but by adding fragrance and comfort when wearing it. The higher purchasing power of consumers for a product encourages companies to further improve the quality of their products. The purpose of this study is to analyze the effect of Integrated Promotion and Positioning Excellence on Purchasing Decisions in Lux Bath Soap. The population in this study are consumers in the city of Ambon who use Lux bath soap. The sample in this studywere 100 people who bought lux bath soap taken by purposive sampling. The data collection is done by using a questionnaire. The data analysis method used is SPSS version 16.The results of multiple regression analysis namely Y = 0.501 X1 + 0.218 X2 The most influential independent variable on the dependent variable is the integrated Promotion variable (0.501), followed by the Positioning Excellence variable (0.218). T test results show that all independent variables, namely (integrated promotion and positioning superiority) have a significant positive effect on the dependent variable (purchasing decisions) where all independent variables obtain a t value greater than t table with a sig level of less than 0.05. And the coefficient of determination (R Square) obtained by 0.309 this means that 30.9% of purchasing decisions can be explained by integrated promotion variables and positioning excellence, while the remaining 69.1% is influenced by other variables not examined in this study. Keywords: Integrated Promotion, Positioning Excellence, Purchasing Decisions

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