Math-heuristics for the air logistics service recovery

2015 ◽  
Author(s):  
Dong Zhang
Keyword(s):  
Service Recovery ◽  
Logistics Service

scholarly journals An Analysis of Service Failures and Recovery Strategies in the Turkish Third Party Logistics Service Industry

2020 ◽  
Vol 9 (1) ◽  
pp. 35-50
Author(s):  
Nazlı Gülfem Gidener ◽  
Durmuş Ali Deveci
Keyword(s):  
Service Industry ◽  
Service Providers ◽  
Service Recovery ◽  
Third Party ◽  
Third Party Logistics ◽  
Business Relationships ◽  
Service Failures ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
Recovery Strategies

Service literature indicates that both service failure and service recovery have a strong impact on the business relationships between service providers and their customers. The purpose of this research is twofold: to explore and analyze the most common service failures and implemented recovery strategies in Turkish third party logistics service industry and examine their impact on business relationships. Critical Incident Technique (CIT) was used. Thus, information on critical incidents were collected from both third party logistics service providers (3PLs) and their customers, failures and recovery strategies were categorized and the impact of service failures and recovery strategies on future relationships between customers and 3PLs examined. The findings indicate that service failures are most frequently encountered in customer services and port operations and that symbolic service recovery is the most common recovery strategy implemented by third party logistics service providers. The findings also show that third party logistics service providers and carriers are the most common sources of failure in third party logistics services.

Retail "Save the Sale" tactics: Consumer perceptions of in‐store logistics service recovery

2021 ◽  
Author(s):  
Simone T. Peinkofer ◽  
Terry L. Esper ◽  
Ronn J. Smith ◽  
Brent D. Williams
Keyword(s):  
Service Recovery ◽  
Consumer Perceptions ◽  
Logistics Service

Justice-based service recovery for double deviations: An experiment

2008 ◽  
Author(s):  
Terri Shapiro ◽  
Steve Burke ◽  
Comila Shahani-Denning ◽  
Nicole Andreoli
Keyword(s):  
Service Recovery

A GAP ANALYSIS IN SERVICE QUALITY OF THAI LOGISTICS SERVICE PROVIDERS

2013 ◽  
Author(s):  
Chatwadee Tansakul ◽  
◽  
Jirachai Buddhakulsomsiri ◽  
Thananya Wasusri ◽  
Papusson Chaiwat ◽  
...  
Keyword(s):  
Service Quality ◽  
Gap Analysis ◽  
Service Providers ◽  
Logistics Service ◽  
Logistics Service Providers
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