An evaluation of ISO 9000 quality system in the property management of residential properties in Hong Kong

PurposeThis paper aims to examine the concerns and implications of the recently enacted Property Management Services Ordinance (Cap. 626) (PMSO) of Hong Kong.Design/methodology/approachA review was undertaken to identify the characteristics of the property management-related legislation of common law jurisdictions similar to Hong Kong, which include Australia, Canada and the United Kingdom. Then, the development of the property management-related ordinances in Hong Kong and the key features of the PMSO were examined. Finally, a case study was conducted to demonstrate the potential problems of the PMSO.FindingsThere are various kinds of legislative controls on property management services in the above common law jurisdictions. The PMSO, which is the first to regulate property management services providers through a licencing system and introduce control on training and professional development, imposes limits on freedom of contract and self-regulation of professionals. Potential problems with the implementation of the PMSO are also revealed.Research limitations/implicationsThis research analyses four common law jurisdictions. Property management services contracts in these jurisdictions are subject to governance by their case laws and market operations.Practical implicationsBy virtue of the new licencing system of the PMSO, property management services contracts in Hong Kong become a new kind of specific contracts.Originality/valueThis paper illustrates the relationship between freedom of contract and public benefit. It contributes knowledge to the area of government policy formulation in property management.

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QS-9000 – Using the Automotive Requirements to Improve Existing ISO 9000 Systems

Thermal Spray 1998: Proceedings from the International Thermal Spray Conference ◽

10.31399/asm.cp.itsc1998p0855 ◽

1998 ◽

Author(s):

J.F. Young

Keyword(s):

Continuous Improvement ◽

Cost Effective ◽

Iso 9000 ◽

The United States ◽

Quality System ◽

General Motors ◽

Improvement Program ◽

Quality Initiatives ◽

Cost Of Quality ◽

Improvement Programs

Abstract In this paper, we will discuss how to incorporate several of the QS-9000 quality system requirements into an existing ISO 9000 quality system. This expansion of the existing quality system will be cost effective and ensure that the continuous improvement program will meet its goals. The QS-9000 quality system was developed in 1994 by the "Big Three" automotive and truck producers in Detroit, Michigan. This document, originated in the United States, is based upon the International Standard: ISO 9001-94. It is mandatory that any supplier of goods and/or services to either Chrysler, Ford or General Motors must have their quality system registered to the QS-9000 standard. We believe that there can be benefits to non-automotive organizations if they will incorporate some of the QS-9000 clauses into their current ISO 9000 quality systems. We will discuss actual cases in the following areas: purchasing, safety, process control, training, business management and continuous improvement. We will show how these examples of quality system enhancement are both effective and efficient ways of driving cost reduction and process improvement programs. Cost of quality initiatives can be better managed.

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International Real Estate Review

International Real Estate Review ◽

10.53383/100117 ◽

2010 ◽

Vol 13 (1) ◽

pp. 1-29

Author(s):

Sam K. Hui ◽

◽

Alvin Cheung ◽

Jimmy Pang ◽

◽

...

Keyword(s):

Hong Kong ◽

Real Estate ◽

Statistical Method ◽

Bayesian Approach ◽

Investment Decisions ◽

Average Price ◽

Residential Real Estate ◽

Property Market ◽

Residential Properties ◽

Expert Assessments

We have developed a statistical method for the valuation of residential properties using a hierarchical Bayesian approach, which takes into consideration the unique structure of the Hong Kong property market. Our model is calibrated on a dataset that covers all residential real estate transactions in ten major Hong Kong residential complexes from February 2008 to February 2009. Although parsimonious, our model outperforms other valuation methods that are based on average price-per-square- feet or expert assessments. By providing our model-based valuations online without charge, we hope to improve transparency in the Hong Kong housing market, thus enabling consumers to make better investment decisions.

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