Total quality management : a study of its applications to customer services in a Hong Kong elevator company

Mapping Intimacies ◽

10.5353/th_b3126723 ◽

1996 ◽

Author(s):

Po-wah Lai

Keyword(s):

Hong Kong ◽

Quality Management ◽

Total Quality Management ◽

Total Quality ◽

Customer Services

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Total quality management in the construction industry in Hong Kong: A supply chain management perspective

Total Quality Management ◽

10.1080/0954412997956 ◽

1999 ◽

Vol 10 (2) ◽

pp. 199-208 ◽

Cited By ~ 44

Author(s):

Alfred Wong

Keyword(s):

Hong Kong ◽

Supply Chain ◽

Supply Chain Management ◽

Quality Management ◽

Total Quality Management ◽

Construction Industry ◽

Total Quality ◽

Chain Management ◽

Management Perspective

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Survey on total quality management implementation in Hong Kong

Managerial Auditing Journal ◽

10.1108/02686909910245720 ◽

1999 ◽

Vol 14 (1/2) ◽

pp. 71-74 ◽

Cited By ~ 5

Author(s):

S.F. Lee ◽

Ruth Leung

Keyword(s):

Hong Kong ◽

Quality Management ◽

Total Quality Management ◽

Total Quality

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Pitfalls in total quality management implementation: The case of a Hong Kong company

Total Quality Management ◽

10.1080/0954412997965 ◽

1999 ◽

Vol 10 (2) ◽

pp. 209-228 ◽

Cited By ~ 8

Author(s):

Haresh Gurnani

Keyword(s):

Hong Kong ◽

Quality Management ◽

Total Quality Management ◽

Total Quality

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Total quality management in Hong Kong bank

10.5353/th_b3126871 ◽

1998 ◽

Author(s):

Chi-yang, David Chow

Keyword(s):

Hong Kong ◽

Quality Management ◽

Total Quality Management ◽

Total Quality

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The application of total quality management and ISO 9000 in the management of residential properties in Hong Kong

10.5353/th_b3196870 ◽

1999 ◽

Author(s):

Chak-wah Tsang

Keyword(s):

Hong Kong ◽

Quality Management ◽

Total Quality Management ◽

Iso 9000 ◽

Total Quality ◽

Residential Properties

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Striving for excellence : a study of total quality management and its applications in enhancing the value of shopping centres in Hong Kong

10.5353/th_b4257744 ◽

2004 ◽

Author(s):

Chi-chung, Clayton Tam

Keyword(s):

Hong Kong ◽

Quality Management ◽

Total Quality Management ◽

Total Quality ◽

Shopping Centres

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An evaluation of the effectiveness of total quality management in the Hong Kong private property management sector

10.5353/th_b3196943 ◽

2003 ◽

Author(s):

Wing-yee, Renee Li

Keyword(s):

Hong Kong ◽

Quality Management ◽

Total Quality Management ◽

Private Property ◽

Property Management ◽

Total Quality

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Evaluation of effectiveness on total quality management (TQM) in private property management industry in Hong Kong

10.5353/th_b4500890 ◽

2006 ◽

Author(s):

Ho-yan Lai

Keyword(s):

Hong Kong ◽

Quality Management ◽

Total Quality Management ◽

Private Property ◽

Property Management ◽

Total Quality

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Integration of total quality management and performance measurement in government departments: an empirical study in Hong Kong

International Journal of Business Performance Management ◽

10.1504/ijbpm.2003.003815 ◽

2003 ◽

Vol 5 (4) ◽

pp. 316 ◽

Cited By ~ 6

Author(s):

K.F. Pun ◽

C.W. Lau

Keyword(s):

Hong Kong ◽

Quality Management ◽

Empirical Study ◽

Total Quality Management ◽

Performance Measurement ◽

Total Quality ◽

And Performance

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A survey on the advancement of QA (quality assurance) to TQM (total quality management) for construction contractors in Hong Kong

International Journal of Quality & Reliability Management ◽

10.1108/02656710910956166 ◽

2009 ◽

Vol 26 (5) ◽

pp. 410-425 ◽

Cited By ~ 16

Author(s):

Andrew W.T. Lau ◽

S.L. Tang

Keyword(s):

Quality Assurance ◽

Hong Kong ◽

Quality Management ◽

Total Quality Management ◽

Total Quality

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